Mobile Associate, Bilingual Preferred - Retail Sales

T-Mobile; Greeley (CO); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking enthusiastic Mobile Associates to join their Retail Team. This role is perfect for those who thrive in a dynamic environment and enjoy connecting with customers. As a Mobile Associate, you will promote the brand, educate customers about products, and build lasting relationships. With a focus on teamwork, this position offers opportunities for growth and advancement. Enjoy a competitive hourly wage, comprehensive benefits, and the chance to be part of a supportive team. If you are passionate about customer service and eager to learn, this is the perfect opportunity for you.

Benefits

Medical Insurance

Dental Insurance

Vision Insurance

401(k)

Stock Grants

Paid Time Off

Employee Discounts

Qualifications

• 6 months of customer service or sales experience required.
• Passionate about customer service and connecting with people.

Responsibilities

• Provide excellent customer service and build loyalty.
• Demonstrate product features and explore customer needs.

Skills

Customer Service

Sales

Teamwork

Communication

Problem Solving

Education

High School Diploma/GED

Job description

Mobile Associate, Bilingual Preferred - Retail Sales

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Job Overview

Mobile Associates (MA) work as part of a Retail Team to promote the T-Mobile brand. They act as brand ambassadors, creating excitement around products and services, and building strong customer relationships. They thrive in a fast-paced environment, continuously learning about new technology and customer needs. The role focuses on educating customers, demonstrating devices, and recommending solutions. It is a learning position, with new associates working with their team to develop skills for advancement to Mobile Expert. Successful completion of training is required.

Job Responsibilities

• Provide excellent customer service and build loyalty by assisting customers online, via Customer Care, and in-store.
• Demonstrate product features and explore customer needs, including accessories and IoT devices.
• Use digital tools to explain coverage, plans, and services, and complete in-store training.
• Build relationships with team members across channels to ensure a seamless customer experience and support small business leads.

Education and Work Experience

• High School Diploma/GED (Required)
• At least 6 months of customer service or sales experience, retail preferred (Required)

Knowledge, Skills, and Abilities

• Passionate about customer service and having fun connecting with people (Required)
• Drive to succeed in a sales environment (Required)
• Team-oriented, eager to learn and share ideas (Required)
• Ability to balance customer needs with performance goals (Required)

Licenses and Certifications

• At least 18 years old
• Legally authorized to work in the U.S.

Compensation and Benefits

Starting hourly pay is $17.50, with incentives available during training and upon promotion. All employees earn at least $20/hour including incentives. Benefits include medical, dental, vision, 401(k), stock grants, discounts, paid time off, and more. For details, visit www.t-mobilebenefits.com.

Additional Information

This role does not require travel or DOT regulation. T-Mobile is an Equal Opportunity Employer and provides accommodations for individuals with disabilities.