Mobile Associate

UScellular Corp.; Grand Rapids (MI); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Annual Stock Grant

Employee Stock Purchase Plan

401(k)

Job summary

T-Mobile is hiring for a Mobile Associate to support retail operations by helping customers with technology and service needs in a fast-paced store environment.

The role focuses on building product knowledge, using digital tools to explain plans and features, and guiding customers through their shopping journey. Training is provided, with opportunities to advance and participate in company benefits.

Qualifications

• High school diploma or GED required.
• Minimum 6 months of customer service or sales experience in a Retail environment.
• Strong communication and problem solving skills.
• Ability to multitask in a fast-paced retail environment.

Responsibilities

• Develop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needs.
• Utilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagement.
• Complete required training to build knowledge of retail processes, systems, and wireless technology innovations.
• Collaborate with colleagues across channels to support a seamless customer experience and contribute to team initiatives.
• Also responsible for other duties/projects as assigned by business management as needed.

Skills

Customer service

Sales

Communication

Multitasking

Teamwork

Engaging People

Change agility

Customer problem solving

Education

High School Diploma/GED

Job description

T-Mobile Job OpportunityAt T-Mobile, we invest in YOU Our Total Rewards Package ensures that employees get the same big love we give our customers. All team members receive a competitive base salary and compensation package - this is Total Rewards. Employees enjoy multiple wealth-building opportunities through our annual stock grant, employee stock purchase plan, 401(k), and access to free, year-round money coaches.

That's how we're UNSTOPPABLE for our employeesJob OverviewThis role supports retail operations by engaging customers and facilitating their technology and service needs in a fast-paced environment. It involves building product knowledge, demonstrating technology solutions, and assisting customers throughout their shopping journey. The role requires developing skills in customer interaction, digital tool usage, and service plan recommendations.

Success is measured by customer satisfaction, proficiency in product knowledge, and effective use of digital resources. The work enhances customer experience and supports organizational goals by fostering strong customer relationships and loyalty.

Job ResponsibilitiesDevelop proficiency in customer service and sales to deliver personalized technology and service solutions that meet individual needsUtilize digital tools to demonstrate network coverage, service plans, and product features to enhance customer understanding and engagementComplete required training to build knowledge of retail processes, systems, and wireless technology innovationsCollaborate with colleagues across channels to support a seamless customer experience and contribute to team initiativesAlso responsible for other duties/projects as assigned by business management as neededEducation and Work ExperienceHigh School Diploma/GED (Required)6 months of customer service and/or sales experience, Retail environment.

(Preferred)Knowledge, Skills and AbilitiesChange Agility (Required)Communication (Required)Customer Problem Solving (Required)Customer Service (Required)Engaging People (Required)Multitasking (Required)Sales (Required)Teamwork Orientation (Required)At least 18 years of ageLegally authorized to work in the United StatesCompensation and BenefitsWithin the first 90 days working at T-Mobile, Mobile Associates receive on-the-job training and are eligible for hourly training pay.

Once completed, Mobile Associates promote to the Mobile Expert role and become eligible for an annualized incentive target of $18,000/year. Actual incentives vary based on performance and full-time status. All employees at T-Mobile are guaranteed to earn $20/hour inclusive of base pay and incentives.

And since we are ALL owners, EVERY employee at T-Mobile is eligible for an Annual Stock Grant.At T-Mobile, our benefits exemplify the spirit of One Team, Together A big part of how we care for one another is working to ensure our benefits evolve to meet the needs of our team members. Full and part-time employees have access to the same benefits when eligible. We cover all of the bases, offering medical, dental and vision insurance, a flexible spending