Mobile Appointment Assistant

Agrace Hospicecare, Incorporated; Madison (WI); Remote; USD 35,000 - 45,000; Full time

Job summary

Agrace is seeking a Mobile Appointment Assistant to enhance patient and family satisfaction by providing administrative support during virtual appointments. This full-time position requires excellent communication skills and the ability to document clinical interactions effectively, contributing to impactful and compassionate care.

Benefits

Health, dental, and vision insurance

Retirement plans with employer matching

Generous Paid Time Off (PTO)

Comprehensive onboarding and career development

Qualifications

• High school diploma or GED required.
• Strong communication skills to interact effectively.
• Ability to maintain confidentiality and document accurately.

Responsibilities

• Document patient history and treatment in the EHR.
• Coordinate communication between clinical teams and patients.
• Assist in technology access for virtual visits.

Skills

Communication

Teamwork

Flexibility

Confidentiality

Education

High school diploma or GED

Tools

Microsoft Office Suite

Virtual meeting software

Job description

Job Details

Job Location: Madison - Madison, WI

Position Type: Full Time

Salary Range: Undisclosed

Travel Percentage: Driving

Job Shift: AM

Job Category: Health Care

Description

Location: Remote

Full-time 1.0 FTE (40 hours/week) | Day Shift | Monday-Friday | Hours 8:00 am – 4:30 pm

Make a lasting impact with Agrace

Join Agrace, a nationally recognized nonprofit leader in hospice and palliative care. If you are looking for a role that helps support meaningful, patient-centered care, this is your opportunity to make a difference!

How You’ll Make a Difference (Essential Functions)

The Mobile Appointment Assistant is responsible for patient and family satisfaction by providing administrative support and in-person customer service for patients during virtual visits with Agrace Physicians and/or Nurse Practitioners (NPs). This position, as directed by Agrace providers, supports patients, families, and providers by documenting vitals, concerns, and treatment plans in the patient’s electronic health record (EHR), ensuring fulfillment of agency regulatory requirements. This role also facilitates technology access and may coordinate interpreter service needs for patient visits, partnering with Agrace clinical staff to deliver efficient and high-quality patient care. The Mobile Appointment Assistant is responsible for patient and family centered care consistent with Agrace philosophy, goals, standards, regulations and policies.

Key Responsibilities

• Clinical Documentation
  • Document patient history, vitals, examination findings, diagnoses, and other changes in patient condition in the EHR, as instructed by the medical provider.
  • b. Document activities related to patient care, including conversations and communications, relevant familyinformation, and provider recommendations in the EHR, as instructed by the medical provider.

• Maintain medical records, including obtaining physical forms and signatures, if required.
• Submit provider orders as instructed to obtain DME supplies, prescriptions, etc. for the patient.
• Provide copies of documentation to patient and/or power of attorney when appropriate, as requested.
• Document and report significant change in condition or unusual incidents to appropriate InterdisciplinaryTeam Member such as client abuse/neglect, suicidal intent, harmful coping mechanisms or violence, etc.

• Communication
  • By virtual resource, connect the patient with the Agrace Physician/NP for interview and exam.
  • As directed by Agrace clinical staff, reinforce patient, family, and facility partner education.
  • Coordinate communication among nursing staff, physicians, other departments, outside agencies/providers, professional staff, patients, and families as appropriate.
  • Facilitate communication through medical interpreter services available, if needed.
  • Refer requests that are out-of-scope and related to patient care to the appropriate clinical staff.
• 3. Other Duties
  • Participate in internal work groups, meetings and committees relative to position responsibilities

You Bring (Qualifications)

• High school diploma or GED or equivalent combination of education and work experience
• Valid driver’s license, auto insurance, and access to a reliable vehicle
• Strong verbal and written communication skills; ability to tailor communications to a broad range of audiences
• Ability to work effectively and cooperatively with others
• Ability to use Microsoft Office Suite, messaging and teleconference systems, and virtual meeting software
• Experience with, or ability to quickly learn, industry specific software related to patient medical records
• Ability to be flexible in time and task to meet organizational needs
• Ability to maintain confidentiality about patients, families, caregivers, staff, donors, and organizational
• intellectual property.
• Ability to use proper body mechanics and standard precautions

Benefits

• Health, dental, and vision insurance for employees who are hired for 28+ hours per week (.7 FTE +)
• Retirement plans with employer matching
• Generous Paid Time Off (PTO) and holiday paid time off
• Comprehensive onboarding, mentorship, and career development

About Agrace

For more than 45 years, Agrace has been an innovator and leader in both caring for patients and their families, and in educating others about death, dying and grief. We are the largest hospice provider in Wisconsin. Well known for end-of-life care, Agrace also serves people across southern Wisconsin who are aging, seriously ill or grieving.

At Agrace we are strengthened by the unique experiences, cultures and traditions of our staff, patients and clients.

Together, we pursue a vision in whicheveryAgrace staff member is treated fairly, and every patient and client experiences the respectful, individualized care they need and deserve.

We foster a culture of belonging that celebrates people’s uniqueness and leads to meaningful, empathetic connections.

Agrace HospiceCare is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.

Qualifications