MO Customer Care Center Rep

Jth Tax Llc; Yakima (WA); On-site; USD 24,000 - 28,000; Full time

Job summary

Liberty Tax, Inc. in Yakima, WA seeks a MO Customer Care Center Rep for the Northwest Region. This seasonal role involves handling calls, scheduling, and assisting clients with tax returns at a busy office.

They require strong communication, empathy, and organizational skills, with flexibility to work nights/weekends. Fast-paced environment and front-desk greetings are part of the duties; bilingual Spanish is a plus.

Qualifications

• Strong verbal and written communication.
• Interpersonal skills to create a pleasant experience for customers.
• Comfortable working in a fast-paced environment.
• Time management to prioritize daily tasks.
• Patient and empathetic attitude.
• Adaptability and flexibility in a changing pace environment.
• Computer literacy – working knowledge of Windows and MS Office.
• Phone experience and handling multi-dimensional phone systems.
• Ability to work independently and in a team.
• Spanish language skills preferred.

Responsibilities

• Take customer calls and provide accurate, satisfactory answers.
• De-escalate issues with dissatisfied customers and offer patient assistance.
• Call clients and potential customers and aid in scheduling appointments.
• Review client accounts and provide updates about their tax return.
• Respond to client inquiries in a polite, professional, and timely manner.
• Place outbound calls and document feedback in systems.
• Greet at the front desk when needed and manage phone transfers.
• Handle internal mail and package distribution.
• Perform other duties as assigned.

Skills

Verbal communication

Written communication

Interpersonal skills

Organization skills

Time management

Patience and empathy

Adaptability

Computer literacy

Phone system experience

Teamwork

Spanish preferred

Education

High school diploma or GED

Tools

Microsoft Office Suites

Windows Professional

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

MO Customer Care Center Rep

Northwest Region Seasonal 15135- Yakima WA, Yakima, WA, US

2 days ago Requisition ID: 10415

Salary Range: $17.73 To $20.00 Hourly

Position Title:Customer Care CenterRepresentative

Department:Managed Operations Division

Status:Seasonal

Reports to:Regional Operations Support Manager

FLSA Status:Non-Exempt

Position Purpose

The Liberty Tax mission is to be trusted locally and respected nationally as the best choice for professional tax services. In keeping with that mission, we are an organization built on REAL values:

• Relational- We are committed to building authentic relationships by fostering collaboration, inclusion & focus on mutual success and trust.
• Excellent- We strive for excellence in all we do by taking pride in the products and services we provide. We go the extra mile.
• Accountable- We are an organization of accountability- acting with a clear sense of ownership by conducting ourselves and our business with the highest standard of transparency, honesty & fairness.
• Local- We make an impact locally- The people we help are not just our customers, they're our neighbors and we're here to serve them.

Position Responsibilities/Duties/Functions/Tasks

• Take customer calls - provide accurate, satisfactory answers to their queries and concerns
• De-escalate issues involving dissatisfied customers, offer patient assistance and support
• Call clients and potential customers and aid in scheduling appointments
• Review client accounts - provide updates and information about their tax return
• Responding to all client inquiries in a polite, professional, and timely manner
• Place outbound calls
• Document customer comments and feedback in the appropriate systems
• Expresses initial greeting at the front desk, as needed
• Answers and transfers phone calls
• Internal mail and package distribution
• Other duties as assigned

Position Skills and Qualifications

• Strong verbal and written communication, interpersonal and organization skills
• Interpersonal skills to create a pleasant experience for all customers, such as being personable and attentive
• Comfortable working in fast paced environment
• Verbal written communication skills to interact clearly with clients, vendors, and other employees
• Time management skills to prioritize and complete task daily
• A patient and empathetic attitude
• Adaptability and Flexibility in a change of pace work environment
• Computer literacy - Working knowledge of Windows Professional and Microsoft Office Suites
• Phone experience, including the ability to handle multi-dimensional phone systems
• Previous experience in a fast-paced, highly structured environment
• Ability to work both independently and within a team
• Bilingual in Spanish is preferred, not required
• Flexible to work nights and weekends as necessary
• Minimum of a high school diploma or a GED

Physical Demands and Work Environment

• Position requires working at a desk at a corporate owned office for periods of time up to eight hours
• Will require working weekends and some Holidays

Employee Acknowledgement

This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to require that additional or different tasks be performed when circumstances change (i.e. emergencies, changes in personnel, work load, or technological developments).