MO CA/N Response Mobile Unit - Social Services Unit Supervisor

State-of-Missour; Missouri; On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Defined pension plan

Generous leave and holiday time

Health insurance eligibility

Job summary

State of Missouri seeks a seasoned supervisor for the MO CA/N Response Mobile Unit. This leadership position directs Children’s Service Specialists, guiding investigations and assessments statewide.

The role emphasizes compliance, coaching, and multi-unit collaboration to ensure consistent, high-quality service delivery. The ideal candidate has extensive protective services experience, a degree in social work or related field, and readiness to travel.

Qualifications

• High School Diploma or equivalent with 9+ years in protective services.
• One or more years as Social Services Specialist III or Senior Social Services Specialist.
• Three+ years as Associate Social Services Specialist or Social Services Specialist II.
• Five+ years in protective services with license.
• Combination of credits and experience allowed as substitute.

Responsibilities

• Provide direct supervision, leadership, and guidance to staff in MO CA/N Response Mobile Unit.
• Monitor investigations, assessments, and case documentation for timeliness and quality.
• Offer consultation on child safety, risk assessment, and investigative practices.
• Track workloads and staffing needs, escalating when necessary to management.
• Ensure compliance with laws and agency policies and procedures.
• Collaborate with Unit Manager and other teams to ensure continuity of services.
• Review case documentation and reports for accuracy and adherence to standards.
• Participate in meetings, trainings, and quality improvement activities.

Skills

Leadership

Supervision

Coaching

Policy compliance

Education

Bachelor’s degree (Social Work or related)

Job description

Job Location: Negotiable

Individual(s) selected for this position may receive a higher rate based on a pay differential (e.g. shift, or time-of-service pay).

The Department of Social Services partners with families and communities to protect children, rehabilitate youth and move families to self-sufficiency so that Missourians can lead safe, healthy and productive lives.

This is a supervisory position responsible for providing direct supervision, guidance, and support to Children's Service Specialists assigned to the MO CA/N Response Mobile Unit. The Mobile Unit serves as a statewide response team, providing investigative and assessment support to Children's Division units based on operational needs. This position ensures staff are prepared to respond to changing priorities while maintaining consistent practice, policy compliance, and quality service delivery. This description may not include all duties, knowledge, skills, or abilities associated with this classification.

• Provides direct supervision, leadership, and guidance to Children's Service Specialists assigned to the MO CA/N Response Mobile Unit, ensuring staff are prepared to provide investigative and assessment support across multiple Children's Division units based on operational needs.
• Reviews and monitors the work of assigned staff to ensure timely completion of investigations, assessments, documentation, and other assigned responsibilities in accordance with Children's Division policies and procedures.
• Provides consultation and guidance to staff regarding child safety, risk assessment, investigative practices, case decisions, and appropriate service recommendations.
• Monitors staff workloads and case progress, identifies operational or staffing concerns, and communicates needs to the Unit Manager to support the timely completion of assigned work.
• Monitors staff performance, identifies training and professional development needs, and provides ongoing coaching, feedback, and performance evaluations to promote staff competency and accountability.
• Ensures compliance with applicable laws, regulations, policies and procedures while promoting consistent investigative and assessment practices across assigned locations.
• Collaborates with the Unit Manager and supervisors from other teams, as needed, to address case-specific concerns, support consistent practices, and ensure continuity of services.
• Reviews case documentation, reports, and other work products to ensure accuracy, completeness, timeliness and adherence to established standards.
• Participates in meetings, trainings, and other activities related to program operations, staff development, and continuous quality improvement.
• Performs other related work as assigned.

Minimum Qualifications

• High School Diploma or High School Equivalent and Nine or more years of professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.

OR

• One or more yearsof experience as a Social Services Specialist (III) or Senior Social Services Specialist with the Missouri Uniform Classification and Pay System.

OR

• Three or more years of experience as an Associate Social Services Specialist and/or Social Services Specialist (II) with the Missouri Uniform Classification and Pay System.

OR

• ABachelor’sdegree from an accredited college or university preferably a degree in Social Work or comparable human services field (Substitutions allowed);and,

Five or more yearsof professional experience with a public or private agency in the delivery of protective services, including casework/case management in: investigation of abuse or neglect; coordination of foster care, adoptions, and family centered services; treatment/rehabilitation; and/or providing in-home family crisis intervention services, and possession of a valid vehicle operator’s license.

(A combination of earned credit hours from an accredited college or university in the preferred fields such as social work, family and child development, special education, psychology, sociology, or related behavioral sciences and experience described may substitute for the stated qualifications. 30 credit hours are equivalent to 1 year of experience. Professional experience as described must be of a substantial period of time (over 50% of time)).

(Lack of post-secondary education will not be used as the sole basis denying consideration to any applicant)

Preferred Qualifications

• Ability to travel throughout the State of Missouri as needed
• Availability to be in the “on call” rotation as assigned.
• Training, certification, and/or education in leading and continuous set improvement programs (e.g. Lean Six Sigma) is preferred.

The State of Missouri offers an excellent benefits package that includes a defined pension plan, generous amounts of leave and holiday time, and eligibility for health insurance coverage. Your total compensation is more than the dollars you receive in your paycheck. To help demonstrate the value of working for the State of Missouri, we have created an interactive Total Compensation Calculator. This tool provides a comprehensive view of benefits and more that are offered to prospective employees. The Total Compensation Calculator and other applicant resources can be found here.

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