MMW SNOFO Outreach Case Manager

Columbus House, Inc; Middletown Township (PA); On-site; USD 35,000 - 38,000; Full time

Benefits offered by this job

Group medical, dental, and vision

401 K retirement plan with employer

Paid time off

10 paid holidays

Voluntary coverage

Job summary

Columbus House, Inc. in Middletown Township, PA seeks an Outreach Case Manager to engage adults experiencing homelessness, link them to services, support sobriety, and help stabilize their lives.

This role focuses on direct street outreach, case management, and coordinating with partner agencies to provide comprehensive support. You will document cases in HMIS, attend meetings, and maintain timely charts while upholding crisis intervention, trauma-informed care, and patient confidentiality.

Qualifications

• Minimum of two years’ experience working in human services or related fields.
• Excellent organizational and time management skills with a deadline-oriented mindset.
• Strong written and oral communication skills employing the English language.
• Proficiency is Microsoft Office and other common desktop applications.
• Able to effectively use the local network of substance abuse, mental health, and social services providers.
• Familiar with criminal justice and able to engage, manage, motivate, and support.
• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics.
• Complete knowledge base of all aspects of the delivery of person-centered case management.
• Able to meet all documentation requirements.
• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing.
• Valid drivers’ license with a good driving history.

Responsibilities

• Conduct street outreach
• Provide linkages for clients to social, mental health, educational, vocational, recreational, spiritual, and substance abuse services
• Provide transportation to appointments for clients
• Coordinate and collaborate with other agencies and social service providers
• Engage in street outreach in all kinds of weather conditions
• Attend weekly and monthly agency, program and network meetings
• Monitor all cases and complete required documentation/charting
• Complete First Contact Forms
• Maintain weekly charting and movement reports
• Enter and maintain client charts in HMIS Case Worthy
• Other related duties to support a 17-client caseload

Skills

Organizational skills

Time management

Written communication

Oral communication

MS Office

HMIS

Tools

Microsoft Office

HMIS Case Worthy

Job description

Company Overview & Mission

Columbus House opened its doors in 1982 to provide services for men and women at least 18 years of age. Our goals quickly broadened from the mere provisionof food and shelter and simple survival, to understanding and working toward overcoming the problems which cause people to become homeless. Columbus House, along with its core of loyal supporters, friends, and volunteers, has remained committed to fulfilling its mission: "To serve people experiencing homelessness or at imminent risk by providing life‑saving outreach, shelter and housing and by fostering their personal growth and independence. We advocate for and create affordable housing to end homelessness in our communities."

Purpose

Under the direction of the Middlesex Emergency Services Manager, the Outreach Case Manager seeks to outreach and engage men and women over the age of eighteen who are homeless and struggle with unresolved issues of mental illness and substance abuse and are not receiving services and to link them to agencies and activities that will stabilize their lives, support their sobriety, and empower them to end their homelessness.

Duties And Responsibilities

• Conduct street outreach


• Provide linkages for clients who are in need of social, mental health, educational, vocational, recreational, spiritual, and or substance abuse services


• Provide transportation to appointments for clients


• Coordinate and collaborate with other agencies and social service providers


• Engage in “street” outreach in all kinds of weather conditions


• Attend weekly and monthly agency, program and network meetings


• Monitor all cases assigned and complete all documentation/charting required by Columbus House and its relevant funders


• Complete First Contact Forms


• Maintain and update weekly charting and movement reports


• Enter and maintain all client charts accurately and timely into the Homeless Management Information System Database Case Worthy


• Other related duties as assigned in support of a 17-client case load

Qualifications

• Minimum of two years’ experience working in human services or related fields


• Excellent organizational and time management skills with a deadline-oriented mindset


• Strong written and oral communication skills employing the English language


• Proficiency is Microsoft Office and other common desktop applications


• Able to effectively use the local network of substance abuse, mental health, and social services providers


• Familiar with criminal justice and able to engage, manage, motivate, and support


• Familiar with mental health, substance abuse and dual diagnosis issues and group dynamics


• Complete knowledge base of all aspects of the delivery of person-centered case management


• Able to meet all documentation requirements


• Knowledgeable about crisis intervention, boundaries, confidentiality, universal precautions, harm reduction, trauma informed care and motivational interviewing


• Valid drivers’ license with a good driving history

Supervised by: Middlesex Emergency Services Manager

Salary: $25.50-$27.50 per hour based upon education and experience plus excellent benefits

Schedule: Tuesday – Friday 8am-4pm (Some flexibility – early morning and evenings are required to accommodate outreach clients in the community).

Benefits

• Group medical, dental, and vision insurance


• Accidental Death & Dismemberment and Long-Term Disability insurances


• 401 K retirement plan with employer matching contribution


• Paid time off for sickness, vacation, personal, jury and bereavement


• 10 paid holidays


• Array of voluntary coverage

Equal Opportunity/Affirmative Action Employer: Protected Veterans and Individuals with Disabilities Encouraged to Apply