MMS Customer Technology Service Desk Representative

McKesson’s Corporate; Richmond (VA); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading healthcare company is hiring a MMS Customer Technology Service Desk Representative, fully remote, to provide support for healthcare technology products. The role involves resolving issues via phone, email, and ticketing systems. Ideal candidates should have basic computer knowledge and customer service skills. Starting pay ranges from $16.77 to $27.95 per hour, with a comprehensive benefits package.

Benefits

Competitive total rewards package

Bonuses

Health benefits

Qualifications

• 0-1 years of experience required.
• Basic computer technology knowledge; certifications like A+ are a plus.

Responsibilities

• Support healthcare technology products via phone, email, and ticketing systems.
• Resolve connectivity and web issues.

Skills

Intermediate MS Office skills

Experience with escalation/ticketing systems

Customer service skills

Active listening

Critical thinking

Education

Vocational qualification

Job description

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MMS Customer Technology Service Desk Representative

Apply remote type: Fully Remote

Locations: USA, VA, Richmond or Remote

Time type: Full time

Posted on: Yesterday

Job requisition id: JR0132124

McKesson is a Fortune 10 company impacting healthcare worldwide. We deliver insights, products, and services to make quality care accessible and affordable. We care about your growth, impact, and innovation. Join us to shape the future of health.

Our Customer Technology Support team seeks motivated individuals for supporting healthcare technology products via phone, email, and ticketing systems.

Our products include:

• Supply Manager e-commerce ordering system
• ORBITS inventory and charge management suite, including barcode scanning
• Other upcoming products

This role involves being a knowledge expert, supporting services, and resolving connectivity and web issues. Support hours are Monday to Friday, 7AM-7PM CT.

Minimum Requirements:

• 0-1 years of experience or vocational qualification

Critical Skills:

• Intermediate MS Office skills (Word, Excel)
• Experience with escalation/ticketing systems

Additional Skills:

• Customer service, instruction, and resource coordination
• Active listening and comprehension
• Critical thinking and problem solving
• Basic computer technology knowledge; certifications like A+ are a plus

We offer a competitive total rewards package, including base pay ($16.77 - $27.95), bonuses, and benefits. For more info, click here.

Equal Opportunity Employer

McKesson values diversity and inclusion. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability, age, or genetic information. More policies are available on our EEO page.

Join us at McKesson!

About Us

McKesson is a Fortune 10 healthcare impact leader, dedicated to making health accessible and affordable. We foster growth, impact, and innovation. Be part of shaping future health today.