MMOT Technology Supervisor

Simon Wiesenthal Center; Los Angeles (CA); On-site; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a dynamic MMOT Technology Supervisor to oversee the technological aspects of Mobile Museums of Tolerance. This pivotal role combines technical expertise with leadership skills to ensure seamless integration and functionality of MMOT systems. The ideal candidate will manage content, oversee software applications, and provide technical support, all while collaborating with external vendors. This position offers a unique opportunity to contribute to a meaningful mission, ensuring that educational experiences are impactful and engaging. Join a team that values innovation and diversity, and make a real difference in promoting tolerance and understanding.

Benefits

Generous time off

Collaborative culture

Comprehensive benefits

Qualifications

• Experience with media server systems and Android device management.
• Proven ability to lead teams and manage complex projects.

Responsibilities

• Manage MMOT content and ensure operational readiness.
• Provide technical support and maintain software applications.

Skills

Technical Expertise

Leadership Skills

Communication Skills

Problem-Solving Abilities

Project Management

Supervisory Experience

Tools

TouchDesigner

BrightSign

Job description

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Simon Wiesenthal Center (SWC) is a global Jewish human rights organization that confronts anti-Semitism and hate, defends the safety of Israel and Jews worldwide, and teaches the lessons of the Holocaust through awareness, advocacy, justice, education, and its Museums of Tolerance. With a constituency of over 400,000 member families since its founding in 1977, the SWC has an international footprint through its Museums of Tolerance, Moriah Films, and the Digital Terrorism + Hate Project.

Headquartered in Los Angeles, it maintains operations in New York, Chicago, Miami, Toronto, Paris, Berlin, Jerusalem, and Buenos Aires. It is an accredited Non-Governmental Organization (NGO) at the United Nations, UNESCO, the Organization of American States, the Latin American Parliament, and the Council of Europe and maintains relationships with the highest levels of governments throughout the world.

In 1993, the Center opened the Museum of Tolerance in Los Angeles to worldwide acclaim. The Museum has served as the Center’s flagship educational arm, challenging visitors to confront bigotry and racism, and to understand the Holocaust in both historical and contemporary contexts. In addition, the Center developed Moriah Media to produce theatrical documentaries to educate global audiences. Moriah has produced 17 documentaries to date, two of which have received the Academy Award for best feature documentary, The Long Way Home and Genocide.

Position Overview: The MMOT Technology Supervisor is a key position within the Simon Wiesenthal Center’s MMOT Fleet department, overseeing the technological aspects and operational readiness of the Mobile Museums of Tolerance (MMOT) and partially for the Museum of Tolerance – Los Angeles. This role requires a blend of technical expertise, strategic planning, and leadership skills to ensure the seamless integration and functionality of MMOT systems.

Key Responsibilities

• Content Management: Manage the uploading, updating, and maintaining of MMOT content to ensure all digital media, software, and presentations are current and functional.
• Application & Software Oversight: Oversee software applications and integrations used within MMOT, troubleshoot issues, and provide robust solutions for technical disruptions.
• Technical Support & Maintenance: Act as the primary technical support contact for MMOT operations, assisting educators and staff with hardware, software, and connectivity issues.
• Collaboration with Builders & Vendors: Liaise with builders and technology partners for initial installations and system updates, and coordinate with external IT vendors for maintenance and enhancements.
• Operational Readiness: Ensure that MMOT systems are thoroughly tested and fully operational before deployments and provide necessary training and documentation for staff.
• Security Coordination: Work closely with the SWC Security team to ensure all technological deployments align with security protocols and practices.

Required Qualifications & Skills:

• Technical Expertise: Experience with media server systems (TouchDesigner knowledge a plus), including programming, troubleshooting, and media file management. Familiarity with Android device management and network operations/maintenance.
• Leadership Skills: Proven ability to delegate tasks, maintain flexibility, and demonstrate emotional intelligence.
• Communication Skills: Excellent verbal and written communication skills to ensure clear articulation of goals and maintain transparency with the team.
• Problem-Solving Abilities: Strong problem-solving skills and adaptability are crucial for managing project dynamics and team success.
• Project Management: Demonstrable experience in managing and delivering complex projects successfully.
• Supervisory Experience: At least 2 years of experience in a supervisory or leadership role, preferably in IT or related fields.

Preferred Qualifications & Skills:

• 2 Years Experience with BrightSign: Minimum requirement for experience with BrightSignOS to ensure proficiency in managing MMOT's digital signage systems.
• Industry Knowledge: Understanding of current and future technology trends, particularly those relevant to mobile technology platforms and interactive multimedia.
• Analytical Skills: Ability to analyze technical performance metrics for system improvements.
• Vendor Management: Experience in managing technology vendors. Ability to manage technological transitions or upgrades efficiently.
• Risk Management: Experience in identifying and mitigating technology-related risks.
• Cyber Security Awareness: Knowledge of cybersecurity principles to safeguard digital assets.

Our Benefits

We value our people and offer a collaborative and engaging culture. As a SWC employee, you will enjoy work/life balance, generous time off and comprehensive benefits and programs.

The Simon Wiesenthal Center embraces inclusivity and values our diverse community. We are committed to building a team based on qualifications, merit, and business need. We are proud to be an equal opportunity employer and do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.