MMAT Care Coordinator

Manet Community Health Center, Inc.; United States; On-site; USD 45,000 - 55,000; Full time

Job summary

Manet Community Health Center, Inc. is seeking a MMAT Care Coordinator to support direct and indirect services for patients in the MAT program. The role collaborates with the MMAT/Nurse Care Manager to optimize patient care and ensures timely authorization, enrollment, and documentation.

You will manage program data, coordinate referrals, and help with scheduling and follow-up calls, while maintaining compliance and contributing to continuous quality improvement across MAT services.

Qualifications

• High School Diploma or equivalent.
• Prior experience and interest in working with individuals who have substance use disorders and co-occurring psychiatric illness.
• Computer skills; Excel experience a must.

Responsibilities

• Collaborate with MMAT/Nurse Care Manager to ensure patient care.
• Obtain prior authorizations from insurance companies.
• Manage program data and submit monthly reporting.
• Submit enrollments into the ESM system and secure documentation.
• Act as patient advocate and assist with accelerated scheduling into MAT.
• Maintain inventory of supplies and MAT medications.
• Schedule appointments and provide follow-up calls.
• Refer patients to clinical services or community resources as needed.
• Document in patient case/order with dates and follow-up details.
• Support paperwork for MAT enrollment and rescheduling when nurses are out.
• Attend staff/site meetings and work across sites as required.

Skills

Attention to detail

Organization skills

Interpersonal skills

Education

High School Diploma or equivalent

Tools

Excel

Job description

The MMAT Care Coordinator will assist in the provision of direct and indirect services to patients of Manet’s Medication Assisted Treatment Program (MMAT). He/she will respond to a variety of health center needs. He/she works under direct supervision of the Manager of Substance Use Treatment and Recovery Services.

The MMAT Care Coordinator actively supports, promotes and works to fulfill the mission of Manet CHC as well as provide excellent customer service to external and internal customers.

Core Responsibilities

• Works in collaboration with the MMAT/Nurse Care Manager to ensure optimum patient care;
• Obtains prior authorizations from insurance companies;
• Manages program data; submits monthly reporting as required
• Submits all program enrollments into the ESM system and ensures all documentation is stored securely
• Serves as a patient advocate; assists with the accelerated scheduling of priority patients into the MAT program
• Willing to maintain a special project within his/her scope of function and knowledge.
• Orders and maintains inventory of supplies and MAT medications.
• Schedules appointments and provides follow-up calls to patients;
• Ensures all referrals are made for clinical services, community resources or any other services as determined through screening and assessment;
• Documents in patient case/order with dates, purpose, return name/number, and all necessary information for follow-up.
• Assists Substance Use Treatment Manger with securing proper paperwork for patients being enrolled into the MAT program.
• Assists with the rescheduling of MAT patients when a nurse care manager is out of the office
• Demonstrates self-direction and motivation in activities which enhance patient care.
• Anticipates new problems and is part of the problem-solving process;
• Performs other job-related duties as needed or assigned.
• Participates in staff and site meetings on a regular basis.
• Flexible and willing to work at all sites when needed.
• Required to work occasional weekends and holidays.

Critical Demands of the Job

• Manage multiple requests and prioritize appropriately.
• Ability to function in a faced paced setting with a variety of patients and staff.
• Attention to details and prompt follow-up.
• Includes walking and standing for long periods of time, sitting for short periods of time, hand dexterity, clear hearing and speaking ability. Must be able to lift a maximum of 1/3 of their body weight.
• Excellent organizational and interpersonal skills.

Minimum Skills, Experience and Educational Requirements

• High School Diploma or equivalent.
• Prior experience and interest in working with individuals who have substance use disorders and co-occurring psychiatric illness.
• Computer skills, excel experience a must

Required Certifications

• None

Working Conditions

• Works in well-lighted environment with comfortable surroundings;
• Stressful at times due to competing demands, including attention to multiple patients and staff; and,
• Will comply with all applicable laws, and will cooperate with the Manet Community Health Center compliance program rules and regulations.

Required Availability

May be required to work a rotating schedule as the department requires. This includes evenings, holidays and weekends.