ML Ops Support Engineer

Hitachids; Reading (Berks County); On-site; USD 80,000 - 120,000; Full time

Job summary

Join a forward-thinking company as an MLOps L2 Support Engineer, where you will play a crucial role in ensuring the reliability of machine learning workflows. This position offers the opportunity to work with cutting-edge technologies like Dataiku and AWS, providing 24/7 support for ML and data pipelines. You will collaborate with talented data scientists and engineers, troubleshooting issues and optimizing performance in a dynamic environment. If you are passionate about innovation and making a positive impact through technology, this role is perfect for you.

Benefits

Flexible work arrangements

Health and wellness programs

Professional development opportunities

Diversity and inclusion initiatives

Qualifications

• 5+ years of experience in MLOps and Data Engineering.
• Strong experience with Dataiku workflows and AWS ML services.
• Proficiency in Python for automation and debugging.

Responsibilities

• Provide L2 support for MLOps production environments.
• Troubleshoot ML pipelines and API issues.
• Monitor logs and performance metrics using AWS tools.

Skills

MLOps

Data Engineering

Production Support

Python

AWS ML services

Incident Response

Education

Bachelor's Degree in Computer Science or related field

Tools

Dataiku

AWS

Docker

Kubernetes

Prometheus

Grafana

SQL

Job description

We’re Hitachi Digital Services, a global digital solutions and transformation business with a bold vision of our world’s potential. We’re people-centric and here to power good.Every day, we future-proof urban spaces, conserve natural resources, protect rainforests, and save lives. This is a world where innovation, technology, and deep expertise come together to take our companyand customers from what’s now to what’s next.We make it happen through the power of acceleration.

Imagine the sheer breadth of talent it takes to bring a better tomorrow closer to today. We don’t expect you to ‘fit’ every requirement – your life experience, character, perspective, and passion for achieving great things in the world are equally as important to us.

The team

MLOps L2 Support Engineer to provide 24/7 production support for machine learning (ML) and data pipelines. The role requires on-call support, including weekends, to ensure high availability and reliability of ML workflows. The candidate will work with Dataiku, AWS, CI/CD pipelines, and containerized deployments to maintain and troubleshoot ML models in production.

The role

Key Responsibilities:

• Provide L2 support for MLOps production environments, ensuring uptime and reliability.
• Troubleshoot ML pipelines, data processing jobs, and API issues.
• Monitor logs, alerts, and performance metrics using Dataiku, Prometheus, Grafana, or AWS tools such CloudWatch.
• Perform root cause analysis (RCA) and resolve incidents within SLAs.
• Escalate unresolved issues to L3 engineering teams when needed.
• Manage Dataiku DSS workflows, troubleshoot job failures, and optimize performance.
• Monitor and support Dataiku plugins, APIs, and automation scenarios.
• Collaborate with Data Scientists and Data Engineers to debug ML model deployments.
• Perform version control and CI/CD integration for Dataiku projects.

Deployment & Automation:

• Deploy ML models and data pipelines using Docker, Kubernetes, or Dataiku Flow.
• Automate monitoring and alerting for ML model drift, data quality, and performance.
• Monitor AWS-based ML workloads (SageMaker, Lambda, ECS, S3, RDS).
• Manage storage and compute resources for ML workflows.
• Support database connections, data ingestion, and ETL pipelines (SQL, Spark, Kafka).

Security & Compliance:

• Ensure secure access control for ML models and data pipelines.
• Support audit, compliance, and governance for Dataiku and MLOps workflows.
• Respond to security incidents related to ML models and data access.

What you’ll bring

Experience: 5+ years in MLOps, Data Engineering, or Production Support.
Dataiku DSS: Strong experience in Dataiku workflows, scenarios, plugins, and APIs.
Cloud Platforms: Hands-on experience with AWS ML services (SageMaker, Lambda, S3, RDS, ECS, IAM).
CI/CD & Automation: Familiarity with GitHub Actions, Jenkins, or Terraform.
Scripting & Debugging: Proficiency in Python, Bash, SQL for automation & debugging.
Monitoring & Logging: Experience with Prometheus, Grafana, CloudWatch, or ELK Stack.
Incident Response: Ability to handle on-call support, weekend shifts, and SLA-based issue resolution.

Preferred Qualifications:

Containerization: Experience with Docker, Kubernetes, or OpenShift.
ML Model Deployment: Familiarity with TensorFlow Serving, MLflow, or Dataiku Model API.
Data Engineering: Experience with Spark, Databricks, Kafka, or Snowflake.
ITIL/DevOps Certifications: ITIL Foundation, AWS ML certifications; Dataiku certification

Work Schedule & On-Call Requirements:

• Rotational on-call support (including weekends and nights).
• Shift-based monitoring for ML workflows and Dataiku jobs.
• Flexible work schedule to handle production incidents and critical ML model failures.

About us

We’re a global, team of innovators. Together, we harness engineering excellence and passion to co-create meaningful solutions to complex challenges. We turn organizations into data-driven leaders that can make a positive impact on their industries and society. If you believe that innovation can bring a better tomorrow closer to today, this is the place for you.

Championing diversity, equity, and inclusion

Diversity, equity, and inclusion (DEI) are integral to our culture and identity. Diverse thinking, a commitment to allyship, and a culture of empowerment help us achieve powerful results. We want you to be you, with all the ideas, lived experience, and fresh perspective that brings. We support your uniqueness and encourage people from all backgrounds to apply and realize their full potential as part of our team.

How we look after you

We help take care of your today and tomorrow with industry-leading benefits, support, and services that look after your holistic health and wellbeing. We’re also champions of life balance and offer flexible arrangements that work for you (role and location dependent). We’re always looking for new ways of working that bring out our best, which leads to unexpected ideas. So here, you’ll experience a sense of belonging, and discover autonomy, freedom, and ownership as you work alongside talented people you enjoy sharing knowledge with.

We’re proud to say we’re an equal opportunity employer and welcome all applicants for employment without attention to race, colour, religion, sex, sexual orientation, gender identity, national origin, veteran, age, disability status or any other protected characteristic.Should you need reasonable accommodations during the recruitment process, please let us know so that we can do our best to set you up for success.

We’re Hitachi Digital Services, a global digital solutions business. We’re people centric and here to power good.

Our company’s focus on innovation and digital solutions makes the work exciting, knowing that we are making a real difference…

I take great pride in the fact that when we provide a service or solve an issue, we ensure that…

Resilience and adaptability are key to our growth

Hitachi fosters an inclusive workplace where diversity is of utmost importance. I feel respected and valued for my contributions.