ML & Fraud Ops Program Manager

Apple Inc.; Austin (TX); On-site; USD 120,000 - 180,000; Full time

Job summary

Apple Inc. in Austin, Texas, is seeking an engineering program manager to support AppleCare.

You will partner with ML, software, and data-science teams to advance fraud-detection models, optimize rule-based engines, and align roadmaps with strategic goals. Lead cross-functional programs from inception through delivery, communicate progress to technical teams and senior management, and drive operational health, cost, and risk management.

Qualifications

• BS in a technical or analytical field.
• 5+ years leading large cross-functional programs.
• Ability to influence stakeholders and drive change.
• Strong data-driven decision making and analytical mindset.

Responsibilities

• Contribute to team’s strategic roadmap and prioritize work.
• Communicate strategy and progress to technical teams and senior management.
• Lead projects from inception through delivery and monitoring.
• Build relationships across SDS and partner teams to drive outcomes.
• Propose opportunities for process improvements.
• Maintain business-critical metrics with technical teams for operational health.
• Address technical challenges with detailed analysis and execution.
• Identify program risks and bring clarity to ambiguity.
• Operate independently with sound judgment and escalation when needed.

Skills

Roadmap planning

Cross-functional leadership

Stakeholder communication

Data-driven decision making

Problem solving

Strategic influence

Education

BS in analytical/technical field

Job description

Apple Inc. in Austin, Texas, is seeking an engineering program manager to support AppleCare.

You will partner with ML, software, and data-science teams to advance fraud-detection models, optimize rule-based engines, and align roadmaps with strategic goals. Lead cross-functional programs from inception through delivery, communicate progress to technical teams and senior management, and drive operational health, cost, and risk management.