MKE- Wheelchair Agent $11hr Plus Tips*

Menzies Aviation LATAM; Milwaukee (WI); On-site; USD 17,000 - 22,000; Full time

Job summary

Menzies Aviation LATAM in Milwaukee provides wheelchair assistance for airline passengers, ensuring safety and comfort. The role involves guiding passengers, assisting in the jet bridge, and reporting incidents with a focus on exceptional service. Candidates should be 18+, able to lift 70 lbs, and able to obtain an airport badge.

This position requires strong communication, flexible shifts, and a commitment to safety and customer satisfaction in a fast-paced airport environment.

Qualifications

• Strong customer service skills and ability to engage with diverse passengers.
• Clear verbal communication and listening skills to assist passengers effectively.
• Willingness to work varied shifts and adapt to airport operations.
• Ability to understand and respond to audible alarms in a busy terminal environment.

Responsibilities

• Push wheelchair passengers to and from gates.
• Roll customer-occupied wheelchair safely down the jet bridge.
• Ensure wheel brakes are in place before exiting the wheelchair.
• Complete any necessary wheelchair or incident reports.
• Follow dispatcher gate orders.
• Maintain a friendly and positive attitude and address passenger needs.
• Maintain professional relationships with staff and airport authorities.
• Exceed customer service standards.
• Carry out other duties as assigned.

Skills

Strong customer service skills

Strong verbal communication skills

Ability to work various shifts

Able to hear and respond to alarms

Able to lift up to 70lbs

Education

High School Diploma or GED

Job description

Overview

Overview People. Passion. Pride. This is what has driven our teams since 1833.

Description

Overview People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 300 locations in 65 countries, across 6 continents. But at the heart of our business is our people.

Role Purpose

Responsible for assisting and transporting airline passengers requiring assistance, including wheelchair assistance at the airport.

What You Will Be Doing

• Push wheelchair passengers to and from gates


• Roll customer-occupied wheelchair safely down the jet bridge


• Ensure wheel brakes are in place prior to allowing passengers to exit the wheelchair


• Complete any necessary wheelchair or incident reports


• Follow dispatcher gate orders


• Maintain a friendly and positive attitude and is attentive to each passenger's individual needs; by assisting passengers with any problems, questions, or concerns


• Maintain professional working relationships with fellow employees, supervisors, managers, airline employees, and airport authorities


• Exceed customer service standards


• Carry out other duties as assigned

Safety, Security, Wellbeing And Compliance

You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.

What We Are Looking For

• Ability to work various shifts


• Strong customer service skills


• Strong verbal and communication skills


• Able to hear and respond to the spoken voice and to audible alarms generated by terminal environment


• Able to lift up to 70lbs.


• High School Graduate or General Education Degree (GED) is preferred


• Ability to obtain an airport badge


• Must be 18 years of age and eligible to work in the US

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.