MK Front Office Hotel Assistant Manager (Salary)

Prince Resorts Hawaii Inc.; Waimea/Kamuela (HI); On-site; USD 70,000 - 95,000; Full time

Benefits offered by this job

Medical insurance

Dental coverage

Paid vacation

Golf discounts

Dining discounts

Travel perks

Job summary

Mauna Kea Resort in Hawaii is seeking a Hotel Assistant Manager for the Front Office to lead guest arrivals, seamless stays, and memorable experiences. You will guide a service-focused team, ensure operation efficiency, and drive guest satisfaction through proactive problem solving and personal engagement.

The role emphasizes strong leadership, handling emergencies, and maintaining high standards while coordinating with other departments to promote the resort’s facilities and services.

Qualifications

• Three years or more work related experience.
• Must be pleasant, smiling and friendly.
• Health Department TB clearance if required to serve beverage.
• Skills to effectively supervise and manage the department and meet goals.
• Ability to investigate and resolve complaints promptly.
• Complete training to respond to emergencies, CPR/First Aid, First Responder, preferred.
• Driver’s License, preferred.

Responsibilities

• Oversee the daily operations to ensure that quality and service standards are followed.
• Investigate, document and respond to guest complaints in a timely manner.
• Respond to emergency on the resort premises following established procedures.
• Manage the department following company policies, procedures and terms and conditions of the CBA.
• Supervise, train, evaluate, counsel and discipline department staff.
• Oversee schedules, labor cost and department operating expense.
• Review and verify department payroll.
• Perform routine property or room inspection ensuring smooth operation throughout the hotel.
• Ensure special guest requests are communicated to the appropriate department and handled properly.
• Ensure safety training and standards are maintained and procedures followed.
• Promote the hotel, facilities and services.
• Assist in servicing guests as needed.
• Generate reports.
• Perform other related duties as assigned or required.

Job description

Aloha and Welcome! Thank you for your interest in employment opportunities with Mauna Kea Resort. We invite you to our dynamic team of hospitality professionals.

We are confident that our salary and benefits package will be attractive. In addition to industry-competitive salaries, team member recognition programs, and training and career opportunities, we also offer the following benefits: medical, drug, vision, and dental care, life insurance, paid vacation and sick leave, dining, and golf discounts, and more.

At Mauna Kea Resort, we are creating a hospitality company whose future is unlimited and whose values reflect the dedication and passion of our employees. Our success is measured by the quality of the relationships we build with one another, our guests, and our strategic partners. By seeking ways to add value to every encounter, we set ourselves apart from others and instill a sense of pride that is uniquely Prince.

Division: Front Office (FRN006)

Band 3

Hotel Assistant Manager

As a Hawaii Business Magazine 'Best Places to Work' recipient for five consecutive years, we are committed to investing in our people through competitive pay, comprehensive benefits, career development opportunities, recognition programs, and outstanding travel perks through Marriott and Seibu Prince Hotels & Resorts Worldwide.

Position Overview and Responsibilities:

As the first and last point of contact for many of our guests, the Front Office team plays a critical role in creating welcoming arrivals, seamless stays, and lasting impressions. Through personalized service, operational excellence, and genuine hospitality, we strive to exceed guest expectations at every touchpoint. We are seeking a Hotel Assistant Manager who is a service-focused leader with a passion for hospitality and team development. This role is ideal for an individual who thrives in a fast-paced environment, enjoys solving problems, leading teams, and ensuring exceptional guest experiences while maintaining operational efficiency. The Hotel Assistant Manager serves as a key leader within the Front Office operation and plays an important role in supporting team members, resolving guest concerns, and maintaining the highest standards of service.

Essential Job Functions:

1. Oversee the daily operations to ensure that quality and service standards are followed.
2. Investigate, document and respond to guest complaints in a timely manner.
3. Respond to emergency on the resort premises following established procedures.
4. Manage the department following company policies, procedures and terms and conditions of the CBA.
5. Supervise, train, evaluate, counsel and discipline department staff.
6. Oversee schedules, labor cost and department operating expense.
7. Review and verify department payroll.
8. Perform routine property or room inspection ensuring smooth operation throughout the hotel.
9. Ensure special guest requests are communicated to the appropriate department and handled properly.
10. Ensure safety training and standards are maintained and procedures followed.
11. Promote the hotel, facilities and services.
12. Assist in servicing guests as needed.
13. Generate reports.
14. Perform other related duties as assigned or required.

Secondary Job Functions:

1. Conduct regular department meetings.
2. Maintain department bulletin boards.
3. Maintain inventory of supplies and equipment.

Working Conditions:

1. Works in normal office conditions.
2. Works in open area of the front desk, hotel lobby and bell desk area.

Work Hours:

1. Able to work schedule determined by the Front Office Manager or Assistant.
2. Able to work long and irregular hours.
3. Able to work over 40 hours per week.

Equipment Use:

1. Proficient in the use of a computer and with the applications Word, Excel and other required software to perform essential duties.
2. Telephone and radio.
3. Various office equipment including but not limited to calculators, photocopiers and facsimile machines.
4. Park and retrieve guest vehicles.
5. Drive electric cart to shuttle guests within the property.
6. Automated External Defibrillator.

Mental and Physical Demands:

1. Able to prioritize and organize workload to ensure deadlines are met.
2. Require considerable walking and standing to oversee the front office operation.
3. Respond to emergencies on the resort and be able to remain calm and make sound decisions.
4. Able to work under pressure, manage stressful situations and multi-task.
5. Lift/carry and push/pull guest luggage and golf bags up to or over 50 lbs.

Communication Demands:

1. Must be able to effectively communicate in person, over the phone or in writing, with guests, employees and vendors.
2. Effectively disperse information at meetings or to affected employees and departments.
3. Must be able to train and coach employees, assist in writing manuals, notices and memos.

Minimum Qualification Requirements:

1. Three years or more work related experience.
2. Must be pleasant, smiling and friendly.
3. Health Department TB clearance if required to serve beverage.
4. Skills to effectively supervise and manage the department and meet goals.
5. Ability to investigate and resolve complaints promptly.
6. Complete training to respond to emergencies, CPR/First Aid, First Responder, preferred.
7. Driver’s License, preferred.