Mitigation Technician - Hooksett, NH

Insurcomm Restoration; Hooksett (NH); On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Competitive hourly pay

Health, dental, and vision coverage

401(k) with company match

PTO and 9 paid holidays

Company vehicle

Technology stipend

Company gear and merch

Ongoing training and certification

Job summary

Insurcomm Restoration is seeking a Mitigation Technician in Hooksett, NH to provide emergency restoration services for fire, water, mold, and storm damage. You will stabilize properties, prevent further damage, and deliver compassionate service during stressful times.

Starting pay is $20/hour, with experience-based adjustments. Responsibilities include water extraction, drying, material removal, decontamination, and coordination with the Contents Division; collaboration with project managers

Qualifications

• Willingness to obtain IICRC Certification.
• Proficiency with hand and power tools.
• Ability to lift up to 50 lbs and perform physical labor.
• Strong communication and customer service mindset.
• Valid driver’s license and reliable attendance.

Responsibilities

• Respond to emergency mitigation calls and assess property damage from fire, water, mold, and weather events.
• Perform water extraction, structural drying, and mitigation per IICRC standards.
• Remove and dispose of damaged materials safely and efficiently.
• Decontaminate, clean, and deodorize affected spaces.
• Collaborate with the Contents Division to pack and store salvageable items.
• Document job progress with photos and notes using PSA and required software.
• Communicate clearly with clients with empathy and professionalism.
• Maintain a clean, organized, and safe job site at all times.
• Set up, operate, clean, and store tools and equipment properly.
• Follow warehouse and vehicle protocols, including daily documentation of consumables.
• Work with project managers and crew chiefs; perform other duties as needed.

Skills

Physical fitness

Hand and power tools

Communication skills

Customer service mindset

Punctuality

Valid driver's license

Team collaboration

MS Teams proficiency

Education

IICRC Certification

Tools

Proven Jobs

Encircle

Docusketch

Job description

When a basement floods at 2 a.m. or a fire leaves a family unsure where to start, someone has to step in immediately. That someone is you.

MITIGATION TECHNICIAN

Insurcomm Restoration | Fortify Companies

Field-Based | Full-Time | Hooksett, NH

Pay: Starting at $20, depending on experience.

About Us

Insurcomm Restoration delivers complete restoration, reconstruction, and emergency response you can rely on when everything needs to go right. For more than 30 years, we have helped property owners, facility teams, and communities recover from fire, water, mold, storms, and environmental hazards.

As part of Fortify Companies, we are part of something bigger. Fortify's roots are in restoration—helping families and businesses recover when disaster strikes. But we're building something beyond recovery: a platform that aligns insurance carriers, property owners, and service providers across prevention, response, restoration and rebuild.

We believe helping people rebuild after a loss is only half the job. Through our family of companies, we deliver coordinated care from prevention to restoration across 210+ markets nationwide, backed by Summit Partners. Our teams, technology, and local expertise come together so property owners and insurers get fewer losses, faster recoveries, and someone they can trust.

Our Brand Values

• Safety first, always: We hold ourselves to the highest standard to protect our team, clients, and communities
• Showing up with a service heart: We help people move forward with empathy, respect, and unwavering commitment
• Bringing the energy: We show up with urgency and a get-it-done mindset, owning every outcome
• Predictability in the unpredictable: With standardized systems, we deliver consistency every timeDriving success together: By supporting one another, we strengthen relationships and drive results

About The Job

As a Mitigation Technician, you will provide emergency restoration services for families and businesses affected by fire, water, mold, sewer, and storm damage. You are on the front lines of recovery—stabilizing properties, preventing further damage, and delivering professional, compassionate service during stressful situations.

When it matters most, we show up with heart—and we need technicians who do the same.

What You'll Do

• Respond to emergency mitigation calls and assess property damage caused by fire, water, mold, and weather-related events
• Perform water extraction, structural drying, and mitigation services in accordance with IICRC standards
• Remove and dispose of damaged building materials safely and efficiently
• Decontaminate, clean, and deodorize affected interior spaces
• Collaborate with the Contents Division to clean, pack, and store salvageable items
• Document job progress through photos and detailed notes using PSA and other required software
• Communicate clearly and professionally with clients, answering questions with empathy and respect
• Maintain a clean, organized, and safe job site at all times
• Properly set up, operate, clean, and store tools and equipment
• Follow warehouse and vehicle protocols, including daily documentation of consumables and equipment use
• Work effectively and collaboratively with project managers, crew chiefs, and team members.
• Perform other duties as assigned to support the needs of the team and business

Ready to Join Us?

We are building the future of property protection, and we need dedicated mitigation technicians to help us get there. If you take pride in hands‑on work, care about helping people during difficult times, and are ready to be part of a team that shows up when it matters most, we would love to hear from you.

Equal Opportunity Employer

Insurcomm Restoration and Fortify Companies are equal opportunity employers committed to creating an inclusive environment for all employees. We celebrate diversity and do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. All qualified applicants will receive consideration for employment. We believe that diverse perspectives strengthen our teams and help us better serve our customers and communities.

Requirements

Required

• Willingness to obtain IICRC (Inspection Cleaning and Restoration Certification)
• Proficiency with hand and power tools
• Ability to lift up to 50 lbs and perform physical labor in varying environments
• Strong communication, listening, and interpersonal skills
• Strong social awareness and customer service mindset
• Acceptable driving record
• Reliable attendance and punctuality
• Ability to navigate Microsoft Teams and complete onsite documentation using a smartphone and industry software (Proven Jobs, Encircle, Docusketch)
• Team-oriented mindset with a positive, solution-focused attitude

Preferred

• WRT (Water Damage Restoration) certification
• Prior experience in restoration, construction, or related field
• Experience with PSA or similar job management platforms

Benefits

What We Offer

• Compensation & Benefits
• Competitive hourly pay based on experience
• Comprehensive health, dental, and vision coverage
• 401(k) with company match
• Generous PTO and 9 paid holidays
• Company vehicle (role dependent)
• Company technology stipend (monthly)
• Company gear and branded materials. $300 of swag bucks to use on our company merch site.
• Ongoing training and certification support

Culture & Opportunity

• Hands‑on role with meaningful impact in the Hooksett community
• Supportive team culture focused on safety and excellence
• Clear growth path within a PE‑backed, expanding organization
• Paid training and certification advancement
• A values-driven, collaborative team that has your back