Mitigation Technician

Merit Restorations; Winchester (VA); On-site; USD 28,000 - 44,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Dental insurance

Health insurance

Life insurance

Vision insurance

Job summary

Merit Restorations is seeking a Mitigation Technician to respond to water, mold, and storm damage emergencies. You will support on-site mitigation, operate drying equipment, and maintain safety and quality at the jobsite.

The ideal candidate has 6–12 months in construction/restoration, holds or will earn IICRC WRT/ASD within 12 months, and can lift 50+ lbs while working with the team to deliver high-quality outcomes.

Qualifications

• Entry-level or 6–12 months experience in construction, labor, or restoration.
• Willing to earn IICRC WRT/ASD certification within 12 months
• Experience with drying equipment and moisture meters
• Valid driver’s license and clean driving record
• Ability to lift 50+ lbs, climb ladders, and work in confined spaces
• Excellent communicator with the ability to lead, train, and inspire others

Responsibilities

• Respond on-site to water, mold, and storm damage emergencies
• Set up and monitor drying equipment and assist with mitigation
• Maintain PPE use, safety standards, and jobsite cleanliness at all times
• Coordinate with Lead Technician and ESC for job progress and updates
• Document readings, photos, and notes as directed

Skills

Physical fitness

Communication

Problem solving

Leadership potential

On-call readiness

Education

IICRC WRT & ASD certification

Tools

DASH software

MICA

Moisture Mapper

Job description

Welcome to Merit Restorations.

We specialize in mitigating and rebuilding residential and commercial properties damaged by fire, water, storms, and other disasters. We partner with leading insurance carriers and handle everything from emergency cleanup to complete rebuilds, with a focus on safety, integrity, and advocacy. As entrepreneurs, we take full ownership of the work we do and the families we serve.

At Merit, our purpose is simple and non-negotiable: we work together as a team so we can change lives. Teamwork is the foundation of everything we do- because teamwork creates impact, and impact changes lives. We exist to help people, and the only way we do that at the highest level is by moving as one team, aligned in mission, values, and execution.

Why we exist. We exist for two families. The families we serve and the families inside this company. When we work together and serve our clients at the highest level, both families win.

MITIGATION TECHNICIAN

As a Mitigation Technician, you'll assist in mitigation efforts in the field, support Lead Technician on-site, and ensure that emergency services are executed with urgency, professionalism, and technical excellence. This role requires strong work ethic, willingness to learn, and a commitment to high-quality outcomes.

Our team is built on ownership, grit, and growth. At Merit, your success is driven by performance—and the opportunity is as big as your effort. This is a field-based, fast-response role based out of one of our branch locations. You will report directly to the Branch Manager and coordinate closely with Leader Mitigation Technicians and Emergency Service Coordinator.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Core duties and responsibilities include the following. Other duties may be assigned.

EMERGENCY RESPONSE & MITIGATION EXECUTION

• Respond on-site to water, mold, and storm damage emergencies
• Perform mitigation services including demo, extraction, drying, and cleanup under supervision
• Set up and monitor drying equipment (air movers, dehumidifiers, etc.)
• Follow IICRC standards and job-specific instructions from the Lead Technician
• Assist with moisture readings, drying logs, and daily job tasks
• Maintain PPE use, safety standards, and jobsite cleanliness at all times

JOBSITE SUPPORT & ORGANIZATION

• Load/unload trucks and organize tools, materials, and supplies
• Maintain cleanliness and readiness of vehicles and equipment
• Support in taking before/after photos, ITEL samples, and completing work authorizations
• Execute assigned tasks with accuracy, speed, and professionalism
• Conduct daily job site walk-throughs and quality checks
• Maintain job site readiness, vehicle organization, and equipment tracking
• Communicate with ESC on job progress, resource needs, and field updates
• Support coordination with the Emergency Service Coordinator for estimate support

DOCUMENTATION & SOFTWARE

• Learn to operate software platforms like DASH, MICA, and Moisture Mapper
• Upload jobsite photos, notes, and readings as directed
• Assist in keeping digital records audit-ready and aligned with carrier expectations

CUSTOMER EXPERIENCE & COMMUNICATION

• Serve as the main point of contact for customers on-site
• Set clear expectations, answer questions, and resolve concerns professionally
• Ensure work authorizations, COS forms, and other documents are signed and submitted
• Support the Lead Technician in setting expectations and maintaining communication
• Always represent Merit with professionalism and empathy

CONTINUOUS IMPROVEMENT & GROWTH

• Complete IICRC WRT & ASD certification (company-supported) within the first year
• Attend jobsite training and team sessions to build technical knowledge
• Show initiative, ask questions, and take pride in the work being done
• Grow toward becoming a Lead Mitigation Technician through performance and commitment

• Entry-level or 6-12 months experience in construction, labor, or restoration

• IICRC WRT & ASD certification (preferred) or willingness to earn it within 12 months
• Experienced with drying equipment, moisture meters, and mitigation best practices
• Excellent communicator with the ability to lead, train, and inspire others
• Physically capable of lifting 50+ lbs., climbing ladders, and working in confined spaces
• Valid driver's license with clean driving record
• Available for rotating on-call shifts, including nights and weekends

• Pay is $20 to $32 an hour, based on experience
• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Life insurance
• Vision insurance