Mitigation Project Manager

HireReady Partners; Sheboygan (WI); On-site; USD 42,000 - 66,000; Full time

Job summary

HireReady Partners seeks an experienced claims coordinator to manage fire, water, wind, and collision losses. You will interact with homeowners, tenants, and insurers, providing compassionate service and timely status updates.

The role requires field inspections, data entry, and coordination with multiple stakeholders. Travel within the tri-state region may be needed; valid WI driver’s license and mitigation/remediation experience are preferred.

Qualifications

• High School degree required; mitigation/remediation experience preferred.
• 2–4 years’ construction team management or related experience.
• Wisconsin-specific certifications and a valid WI driver's license preferred.
• Experience with property damage mitigation and restoration practices.

Responsibilities

• Manage various property damage claims (fire, water, wind, collision) from intake to closeout.
• Perform site inspections and input data for field documentation and reports.
• Coordinate with property owners, insurers, and payees; provide regular updates.
• Conduct risk assessments and monitor project progress against goals.
• Maintain compliant, organized project files and communications.
• Operate on-call for emergencies, including after-hours or weekend shifts.

Skills

Professionalism

Empathy

Detail orientation

Oral and written communication

Time management

Customer service

Home construction knowledge

Troubleshooting

Organization

Team collaboration

Education

High School degree

Associates Degree

Industry Certifications (WI DHS Lead Safe Renovator, WI DHS Asbestos Inspector, OSHA, IICRC WRT, IICRC ASD, ICRA, IICRC FSRT, IICRC CDS, IICRC AMRT, NIMS etc.)

Trades experience

Tools

Microsoft Word

Microsoft Excel

Xactimate

PSA

Matterport

Google OneDrive

Encircle

Moisture Mapper

Microsoft Outlook

Job description

Role and Responsibilities Summary: Responsible for the management of a variety of property damage claims including fire, water, wind, and collision by performing the following duties. Candidates must possess excellent customer relation and communication skills as they will be required to interact with individuals suffering from the traumatic experiences brought on by catastrophic events such as a house fire or water line break in the property. Candidate should be self—motivated and able to sell services in a fast-paced decision environment.

Duties and Responsibilities

• Completes site inspections on all project assignments as well as gathers and inputs data compiled during field inspections in order to prepare accurate, timely field documentation.
• Works directly with project payees such as property owners and insurers to address and resolve time sensitive property damage.
• Shows compassion with property owners, tenants, and project payees when dealing with their loss and provides regular project status updates to clients, stakeholders, and internal project teams.
• Conducts risk assessments and analyses to identify potential environmental hazards and their potential impacts.
• Monitors and documents project progress to ensure that projects are on track with stated goals
• Maintains accurate logging of all relevant communication pertaining to each job file and ensures compliance with all third-party provider performance standards.
• Demonstrates the ability to be detail oriented and the ability to manage a large amount of information with multiple, time sensitive tasks.
• Demonstrates proficiencies in problem solving, knowledge of general construction, and a command of property damage mitigation and restoration means and methods.
• Creates summaries of services for assigned projects using a combination of field documentation, photos, moisture data and site visits.
• Rotates through an on-call schedule taking leadership when called out to emergency situations- required to work after hours and weekends, episodically.
• Performs other tasks as assigned.
• Takes instruction from assigned manager and communicates with them on a regular basis.

Qualifications

• Professionalism
• Empathy skills
• Detail orientation skills
• Oral and written communication
• Time management
• Commitment to Customer Service
• Working knowledge of siding, home building, and hand tools.
• Ability to troubleshoot machinery, product and installation problems.
• Possess good organization and verbal communication skills.
• Displays strong collaborative ability with peers, subordinates and managers.

Language Ability

Ability to read, analyze, and interpret general business periodicals, professional journals, technical procedures, or governmental regulations. Ability to write reports, business correspondence, and procedure manuals. Ability to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.

Math Ability

Ability to work with mathematical concepts such as probability and statistical inference, and fundamentals of plane and solid geometry and trigonometry. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations.

Reasoning Ability

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists. Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Computer Skills

Knowledge of Microsoft Word, Microsoft Excel, Xactimate, PSA, Matterport, Google OneDrive, Encircle, Moisture Mapper and Microsoft Outlook.

Required Education And Experience

• High School degree
• 2-4 years’ experience managing a small construction team or related experience
• Mitigation/Remediation experience
• Valid WI Driver’s License

Preferred Education And Experience

• Associates Degree
• 6 years of related industry/ business experience.
• Trades experience
• Industry Certifications (WI DHS Lead Safe Renovator, WI DHS Asbestos Inspector, OSHA, IICRC WRT, IICRC ASD, ICRA, IICRC FSRT, IICRC CDS, IICRC AMRT, NIMS etc.)
• Customer Service experience

Equipment

• Computer
• Tablet
• Phone
• Moisture meters
• Thermo-hygrometers
• Thermal Imaging Cameras
• Hand tools

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• This job operates mostly on job sites. These sites may be damaged by fire, flooding, wind damage or other structural damage.
• Must be able to move freely over uneven and/or debris ridden sites.
• Reporting and management interaction occur in a professional office setting.
• Lifting will be required on a regular basis.
• Site inspection (post disaster and during/post restoration) will be expected.
• Travel within the region (tri-state area) may be required.
• While performing the duties of this job, the employee is often exposed to wet or humid conditions (non-weather); fumes or airborne particles; and risk of electrical shock.
• The noise level in the work environment is usually moderate.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required:

• Walk; sit; use hands; and talk or hear.
• The employee is frequently required to stand.
• The employee will be required to reach with hands and arms; climb or balance; stoop, kneel, crouch or crawl; and taste or smell.
• The employee must occasionally lift and/or move up to 50 pounds.
• The employee will be required to use power equipment in preserving, restoring or renovating a client site.