Mitigation Project Coordinator

ZipRecruiter; Orlando (FL); On-site; USD 80,000 - 100,000; Full time

Job summary

A leading company is seeking a Mitigation Project Coordinator to support property owners after disasters like floods and fires. This role involves project management, communication with various stakeholders, and ensuring smooth project flow. Candidates should have strong organizational skills and at least 3 years of office experience.

Benefits

50% employer-paid health insurance

Company-matched retirement plan

Paid time off and holidays

Paid training opportunities

Qualifications

• Minimum 3 years of office-based experience required.
• Typing speed of 40+ WPM.
• Excellent written and verbal communication skills.

Responsibilities

• Organize and maintain project files.
• Schedule work and follow workflow progress.
• Communicate with property owners and Project Managers.

Skills

Communication

Organization

Integrity

Attention to Detail

Education

High School Diploma or Post-Secondary education

Tools

Microsoft Office

Xactimate/XactAnalysis

Job description

Title: Mitigation Project Coordinator

Pay Range: $18.00 - $22.00/hour

Reports to: Emergency Services Department Manager / ESD Project Managers

Work Schedule: Monday-Friday 8am-5pm (this is not a remote position)

Position Overview

What does a Mitigation Project Coordinator at Paul Davis do? Professionally and compassionately help property owners put their lives together after a flood, fire, or other life-changing event. You will work alongside our Mitigation team to communicate with property owners, staff members, material providers, and subcontractors. Additionally, you will assist with project scheduling, follow-up, and managing paperwork flow. The Project Coordinator supports the Emergency Services Department by coordinating activities related to mitigation and contents projects, ensuring smooth project flow from start to finish through clear communication. This role involves managing multiple projects in a fast-paced environment, requiring high organization and adaptability.

Responsibilities:

1. Organize and maintain project files (hard and soft copies)
2. Schedule work and follow workflow progress via phone calls
3. Demonstrate patience and compassion with customers
4. Deliver necessary paperwork to customers, administrative department, and team
5. Handle complaints professionally
6. Assist with scheduling from initiation to completion
7. Uphold Paul Davis principles of honesty and integrity
8. Prepare or edit scopes of work, estimates, budgets, correspondence, and emails
9. Communicate with property owners, managers, tenants, and insurance adjusters
10. Act as liaison between customer and Project Managers to ensure project success
11. Address questions and concerns throughout the project
12. Support Project Managers with project needs
13. Maintain awareness of all scope of work aspects to assist project execution
14. Track project changes and update schedules accordingly
15. Review project info and compile schedules promptly
16. Monitor progress of projects and maintain up-to-date notes
17. Submit required information to clients as directed
18. Report issues to Project Managers
19. Assist with reception duties as needed
20. Ensure TPA compliance
21. Attend Paul Davis training courses as required
22. Perform other duties as assigned

Qualifications and Skills:

1. High School Diploma or Post-Secondary education
2. At least 3 years of office-based experience
3. Typing speed of 40+ WPM
4. Proficiency in Microsoft Office (Excel, Word, Outlook)
5. Experience with office equipment (telephone, copier, scanner, fax, printer)
6. Excellent written and verbal communication skills
7. Ability to meet deadlines independently and in teams
8. Integrity, honesty, and responsibility
9. Highly organized with attention to detail
10. Knowledge of Xactimate/XactAnalysis (not essential)
11. Restoration or construction experience (not essential)

Benefits:

• 50% employer-paid health insurance
• Company-matched retirement plan
• Paid time off and holidays
• Paid training opportunities

*Reference, drug testing, and background checks are required. Paul Davis Restoration is an equal opportunity employer. Other duties may be assigned as needed. Join our team and start loving what you do!