MITIGATION MANAGER

HighGround; Richmond Hill (GA); On-site; USD 80,000 - 100,000; Full time

Benefits offered by this job

100% employer-paid health insurance

Dental and vision coverage

401(k) retirement savings with company match

Paid holidays and PTO

Opportunities for continuing education

Job summary

A leading restoration company is seeking an experienced Mitigation Manager in Richmond Hill, GA. The role involves overseeing daily operations, managing field teams, and ensuring high-quality customer experiences. Candidates should have 5+ years of experience in water mitigation, IICRC WRT certification, and strong leadership skills. The position offers a competitive salary and excellent benefits including employer-paid health insurance and 401(k) matching.

Qualifications

• 5+ years of field experience in water mitigation or disaster restoration.
• Prior leadership or crew management experience in the industry.
• Valid driver's license and clean MVR.

Responsibilities

• Manage and mentor a team of water mitigation technicians.
• Oversee daily operations of the mitigation division.
• Act as the main point of contact for high-priority clients.

Skills

Water mitigation expertise

Leadership skills

Organizational skills

Communication skills

Proficiency in Xactimate

Proficiency in DASH

Proficiency in DocuSketch

Education

IICRC WRT certification

Job description

Join to apply for the MITIGATION MANAGER role at HighGround

This range is provided by HighGround. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$80,000.00/yr - $100,000.00/yr

Company Overview:

Serclean is an industry leader in water, mold, asbestos, and reconstruction restoration services, proudly serving residential and commercial clients with a commitment to safety, precision, and professionalism. Our IICRC-certified team provides fast, expert mitigation and abatement solutions 24/7. As we continue to grow, we are seeking a hands-on, experienced Mitigation Manager to join our Savannah team. This position plays a key leadership role in field operations, customer service, and emergency response coordination.

Position Summary:

The Mitigation Manager is responsible for overseeing the daily operations of our mitigation division, managing field technicians, coordinating on-call schedules, and ensuring each job is executed safely, efficiently, and in alignment with industry standards. This is a working field management position requiring proactive leadership, accountability, sales experience, direct engagement in field operations and on job problem-solving.

Key Responsibilities:

• Manage and mentor a team of water mitigation technicians and assistants.
• Conduct daily check-ins to assign jobs, review goals, and ensure readiness.
• Address performance, training, and scheduling needs.
• On-Call Coordination
  • Participate in Serclean’s 24/7 emergency response rotation.
  • Provide after-hours support and direction to technicians when needed.
  • Ensure readiness of on-call teams, equipment, and vehicles.
• Field Management
  • Supervise job sites to ensure adherence to Serclean's safety and performance expectations.
  • Support project setup, demo oversight, moisture mapping, and equipment placement as needed.
  • Serve as escalation point for complex jobsite conditions or customer concerns.
• Customer Experience
  • Act as the main point of contact for high-priority clients and adjust strategies to ensure satisfaction.
  • Maintain professional communication with homeowners, property managers, and insurance reps.
• Job Documentation & Compliance
  • Ensure proper use of our Restoration Software, DASH, and DocuSketch platforms.
  • Confirm that all documentation, sketches, photos, and moisture logs are complete and accurate.
  • Maintain compliance with IICRC, OSHA, and state regulations.
• Inventory & Equipment Control
  • Oversee usage, cleanliness, and tracking of drying equipment and tools.
  • Coordinate maintenance schedules and restock inventory as needed.
• Support accurate Xactimate estimating and review job margins.
• Lead and assist sales staff in closing opportunities and identifying change orders.

Qualifications:

• 5+ years of field experience in water mitigation or disaster restoration.
• Prior leadership or crew management experience in the industry.
• IICRC WRT required.
• Proficiency in Xactimate, DASH, and DocuSketch.
• Strong organizational and communication skills.
• Availability to respond to emergency calls and rotate on-call duties.
• Valid driver’s license and clean MVR.
• Competitive salary plus performance bonuses.
• 100% employer-paid health insurance (employee-only).
• Dental and vision coverage.
• 401(k) retirement savings with company match.
• Paid holidays and PTO.
• Opportunities for continuing education and IICRC certification.
• Team-focused work environment with strong leadership support.

Seniority Level

Mid-Senior level

Employment Type

Full-time

Job Function

Other

Industries

Specialty Trade Contractors

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