Mitigation Coach

iicrc-careers; Winston-Salem (NC); On-site; USD 55,000 - 65,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Bonus based on performance

Competitive salary

Dental insurance

Flexible schedule

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

Paul Davis Restoration of the Triad is seeking a Mitigation Coach to lead, coach, and develop the mitigation technician team for top performance in field production, documentation, customer satisfaction, and equipment management.

The role focuses on staffing, training, performance, accountability, and adherence to drying science and safety standards, with substantial hands-on field coaching and collaboration with Project Managers to manage residential and commercial losses.

Qualifications

• Strong understanding of drying science, psychrometrics, air movement, and dehumidification.
• Experience coaching technicians and managing staff progression.
• Ability to conduct performance and behavior reviews with documentation.
• Capable of writing work orders and overseeing equipment installation.
• Proficiency with field documentation systems (RMS, MICA, Encircle).

Responsibilities

• Lead, coach, and develop the mitigation technician team for field production and customer satisfaction.
• Oversee staffing, onboarding, training, progression, and performance standards.
• Ensure compliance with drying science, mitigation protocols, and safety practices.
• Monitor cycle time, scorecard metrics, and customer experience.
• Partner with leadership and Project Manager to maintain a high‑performing department.
• Spend significant time in the field coaching and evaluating technicians.

Skills

Drying science

Staffing management

Employee coaching

Documentation & reporting

Leadership

Tools

MICA

Encircle

RMS

Moisture meters

Job description

Benefits:

• 401(k)
• 401(k) matching
• Bonus based on performance
• Competitive salary
• Dental insurance
• Flexible schedule
• Health insurance
• Opportunity for advancement
• Paid time off
• Parental leave
• Training & development
• Vision insurance
• Wellness resources

Position: Mitigation Coach Reports To: General Manager or Owner

Company Overview:

Paul Davis Restoration of the Triad is a full-service property restoration company providing emergency response, mitigation, reconstruction, and contents services to residential and commercial clients. We partner with homeowners, business owners, insurance carriers, and adjusters to restore properties impacted by water, fire, mold, storm, and catastrophic events. Our commitment is operational excellence, customer advocacy, and disciplined execution from loss through completion.

Why Paul Davis?

Join the leading restoration team to help us be THE difference‑maker in the communities we serve while delivering exceptional results. We are a purpose‑driven business, focusing on our Vision, Mission, Values, and Paul Davis’ 10 Serving Basics…this is how we win.

Our Vision: To provide extraordinary care while serving people in their time of need

Our Mission: To provide opportunities for Great People to deliver Best in Class Results

Our Values: Deliver what you promise. Be Direct with Respect for the individual. Have pride in what you do. Practice continuous improvement. Do what it takes to win.

Position Summary

A Mitigation Coach with Paul Davis will lead, coach, and develop the mitigation technician team to ensure operational excellence in field production, documentation, customer satisfaction, and equipment management. They will be responsible for overseeing all staffing, technician progression, training, performance standards, accountability, and compliance with drying science and mitigation protocols. The Mitigation Coach will also support operational objectives related to cycle time, scorecard compliance, customer experience, and departmental readiness. They will also partner with leadership and Project Manager to maintain a high‑performing, well‑trained mitigation department capable of handling residential and commercial losses, while spending a significant amount of time in the field coaching and evaluating technicians.

Responsibilities and Qualifications

Leadership, Coaching & Technician Development

• Assign technicians to appropriate levels based on skills, certifications, and performance.
• Manage the 90‑day new hire progression process.
• Communicate technician career paths and hold team members accountable to their development.
• Conduct monthly performance and behavior reviews with documentation.
• Identify staffing needs three months in advance based on volume.
• Manage technician hiring, onboarding, training, and termination.
• Maintain a balanced mix of Helpers, Technicians, Leads, and Senior Leads to support workload.
• Evaluate and coach technicians on documentation (RMS, MICA, Encircle, 12–24 hr reports).
• Ensure ProAssist is used on every customer visit.
• Support morale, accountability, and technician engagement.

Operational & Technical Oversight

• Maintain equipment inventory through RMS tracking.
• Investigate missing equipment and ensure proper field handling.
• Forecast procurement needs based on projected volume.
• Ensure all drying equipment is serviced, cleaned, and maintained per manufacturer guidelines.
• Oversee truck loading, supply readiness, and vehicle maintenance schedules.
• Ensure weekly moisture meter calibration checks are completed and documented.
• Support overall mitigation performance metrics: cycle time, quality, scorecard compliance, customer satisfaction.

Required Industry Skills & Training

• Strong understanding of drying science (psychrometrics, air movement, dehumidification).
• Proficiency with MICA, Encircle, RMS, and moisture meters.
• Ability to scope losses, write work orders, and oversee proper equipment installation.
• Knowledge of fire, water, storm, mold, and environmental safety practices.
• Experience training and coaching technicians in the field.
• Knowledge of OSHA, PPE usage, and jobsite safety.

Preferred Certifications

• IICRC Water Restoration Technician (WRT)
• IICRC Applied Structural Drying (ASD)
• IICRC Fire & Smoke Restoration Technician (FSRT)
• IICRC Odor Control (OCT)
• OSHA‑10 or OSHA‑30
• First Aid / CPR

Desired Skills

• Self‑motivated, positive leadership style
• Strong work ethic and team‑oriented mindset
• High emotional intelligence, empathy, and communication skills
• Strong problem‑solving and planning abilities
• Thrives in a fast‑paced, performance‑driven environment
• Customer‑focused, professional, and reliable
• Comfortable holding team members accountable

Working Conditions and Physical Requirements

• Ability to work in various indoor and outdoor conditions
• Use of proper PPE when required
• Standing, walking, bending, squatting, climbing stairs
• Lifting up to 50 pounds
• Frequent field presence, minimal overnight travel

Compensation and Benefits

• Salary: $55,000–$65,000 per year, based on experience
• Medical, Dental, and Vision Insurance
• 401(k) with company match
• 12 Paid Holidays
• Company Chaplaincy Services
• Flexible PTO and sick days
• Access to Paul Davis University
• Leadership development and one‑on‑one mentorship
• Structured training in the Paul Davis Way
• Company‑provided cell phone and technology
• Opportunity for long‑term career growth and advancement