Mission Support & CRM Coordinator

Archdiocese-of-Newar; Newark (NJ); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pension

Voluntary 403b Plan

Job summary

Archdiocese of Newark seeks a Mission Support Coordinator to serve as the main contact for parish, school, and public inquiries, ensuring timely, accurate service. The role requires attention to detail while coordinating multiple tasks in a fast-paced environment.

Responsibilities include managing inquiries through RCAN’s Contact Us channel, maintaining CRM data integrity, and collaborating with internal teams for efficient issue resolution.

Qualifications

• Knowledge of the Roman Catholic Church structure, protocols and terminology.
• Prior experience in a customer service role.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work under pressure with sensitive issues.
• Active listening, empathy and patience in responding to inquiries.
• Conflict resolution skills for professional conversations.

Responsibilities

• Monitor submissions and inquiries via the Contact Us page, email and phone.
• Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) to create, manage and track cases; maintain accurate records.
• Provide excellent customer service and prioritize inquiries for timely resolution.
• Maintain accurate records of case progress and data integrity in the CRM system.
• Communicate with internal and external customers via phone and email professionally.
• Collaborate with internal teams to ensure efficient issue resolution.
• Assist with training support for licensed Regional Hub users.
• Maintain understanding of RCAN policies to provide accurate information.
• Identify opportunities for process improvements and contribute to best practices.
• Other duties as assigned.

Skills

Catholic Church knowledge

Customer service experience

Strong communication

Attention to detail

Multitasking

Pressure handling

Active listening

Conflict resolution

Education

High school diploma

2–5 years customer service/operations

Microsoft Office 365 proficiency

Dynamics 365 CRM experience

Bilingual Spanish a plus

Tools

Microsoft Dynamics 365 CRM

Microsoft Office 365 (Outlook/Teams/Excel/Word/PowerPoint)

Job description

Archdiocese of Newark seeks a Mission Support Coordinator to serve as the main contact for parish, school, and public inquiries, ensuring timely, accurate service. The role requires attention to detail while coordinating multiple tasks in a fast-paced environment.

Responsibilities include managing inquiries through RCAN’s Contact Us channel, maintaining CRM data integrity, and collaborating with internal teams for efficient issue resolution.