Mission Support & CRM Coordinator

Archdiocese-of-Newar; Newark (NJ); On-site; USD 40,000 - 45,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Pension

Voluntary 403b Plan

Job summary

Archdiocese of Newark seeks a Mission Support Coordinator to serve as the main contact for parish, school, and public inquiries, ensuring timely, accurate service. The role requires attention to detail while coordinating multiple tasks in a fast-paced environment.

Responsibilities include managing inquiries through RCAN’s Contact Us channel, maintaining CRM data integrity, and collaborating with internal teams for efficient issue resolution.

Qualifications

• Knowledge of the Roman Catholic Church structure, protocols and terminology.
• Prior experience in a customer service role.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work under pressure with sensitive issues.
• Active listening, empathy and patience in responding to inquiries.
• Conflict resolution skills for professional conversations.

Responsibilities

• Monitor submissions and inquiries via the Contact Us page, email and phone.
• Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) to create, manage and track cases; maintain accurate records.
• Provide excellent customer service and prioritize inquiries for timely resolution.
• Maintain accurate records of case progress and data integrity in the CRM system.
• Communicate with internal and external customers via phone and email professionally.
• Collaborate with internal teams to ensure efficient issue resolution.
• Assist with training support for licensed Regional Hub users.
• Maintain understanding of RCAN policies to provide accurate information.
• Identify opportunities for process improvements and contribute to best practices.
• Other duties as assigned.

Skills

Catholic Church knowledge

Customer service experience

Strong communication

Attention to detail

Multitasking

Pressure handling

Active listening

Conflict resolution

Education

High school diploma

2–5 years customer service/operations

Microsoft Office 365 proficiency

Dynamics 365 CRM experience

Bilingual Spanish a plus

Tools

Microsoft Dynamics 365 CRM

Microsoft Office 365 (Outlook/Teams/Excel/Word/PowerPoint)

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Office of the Archbishop - COO Regular - Salaried Full-Time Clerical Newark, NJ, US

30+ days ago Requisition ID: 1046

Salary Range: $40,000.00 To $45,000.00 Annually

POSITION DESCRIPTION

Department: Office of the Archbishop-COO

Reports To: Director of Strategic Projects

Classification: Non-Exempt

General Description

The Mission Support Coordinator serves as a main point of contact for inquiries from RCAN parish, school, and public inquirers, ensuring timely, accurate, and effective service. This role requires a detail-oriented, customer-focused professional who can manage multiple responsibilities in a fast-paced environment while supporting a high standard of service.

Specific Duties/Responsibilities

The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment anddepartmental needs.

• Monitor all submissions and inquiries received through the Contact Us page on rcan.org , including email and telephone inquiries.
• Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) system to create, manage, and track cases; maintain accurate and current records; and assign or escalate cases as needed to ensure timely resolution.
• Provide excellent customer service to RCAN entities and external customers by prioritizing inquiries and resolving issues promptly and efficiently.
• Maintain accurate records of case progress and resolution, ensuring data integrity in the Regional Hub system.
• Communicate effectively with internal and external customers via phone, email, and other channels, maintaining a professional and courteous demeanor.
• Collaborate with internal teams and departments to ensure efficient issue resolution.
• Assist with training support for licensed Regional Hub users.
• Maintain an understanding of RCAN policies and procedures to provide accurate information to customers.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Other duties as assigned.

Qualifications/Skills

• Knowledge of the Roman Catholic Church, including its structure, protocols, and terminology.
• Prior experience in customer service or a similar service-oriented role.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to work under pressure and handle potentially difficult or sensitive issues in a professional manner.
• Demonstrated active listening, empathy, and patience in responding to customer inquiries and concerns.
• Conflict resolution skills and the ability to manage difficult conversations professionally.

Education and/or Experience (Preferred)

• High school diploma required; associate or bachelor's degree preferred.
• 2-5 years of experience in customer service, operations, or a related field.
• Experience with Microsoft Dynamics 365 CRM or similar customer relationship management software a plus.
• Bilingual (Spanish) a plus, with preference given to conversational or fluent proficiency.

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

POSITION DESCRIPTION

Position: Mission Support Coordinator

Department: Office of the Archbishop-COO

Reports To: Director of Strategic Projects

Classification: Non-Exempt

General Description

The Mission Support Coordinator serves as a main point of contact for inquiries from RCAN parish, school, and public inquirers, ensuring timely, accurate, and effective service. This role requires a detail-oriented, customer-focused professional who can manage multiple responsibilities in a fast-paced environment while supporting a high standard of service.

Specific Duties/Responsibilities

The following specific responsibilities are representative of the duties required in this position. They may be unilaterally but reasonably changed based on the working environment anddepartmental needs.

• Monitor all submissions and inquiries received through the Contact Us page on rcan.org , including email and telephone inquiries.
• Use the RCAN Regional Hub (Microsoft Dynamics 365 CRM) system to create, manage, and track cases; maintain accurate and current records; and assign or escalate cases as needed to ensure timely resolution.
• Provide excellent customer service to RCAN entities and external customers by prioritizing inquiries and resolving issues promptly and efficiently.
• Maintain accurate records of case progress and resolution, ensuring data integrity in the Regional Hub system.
• Communicate effectively with internal and external customers via phone, email, and other channels, maintaining a professional and courteous demeanor.
• Collaborate with internal teams and departments to ensure efficient issue resolution.
• Assist with training support for licensed Regional Hub users.
• Maintain an understanding of RCAN policies and procedures to provide accurate information to customers.
• Identify opportunities for process improvements and contribute to the development of best practices.
• Other duties as assigned.

Qualifications/Skills

• Knowledge of the Roman Catholic Church, including its structure, protocols, and terminology.
• Prior experience in customer service or a similar service-oriented role.
• Strong written and verbal communication skills.
• Strong attention to detail and organizational skills.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to work under pressure and handle potentially difficult or sensitive issues in a professional manner.
• Demonstrated active listening, empathy, and patience in responding to customer inquiries and concerns.
• Conflict resolution skills and the ability to manage difficult conversations professionally.

Education and/or Experience (Preferred)

• High school diploma required; associate or bachelor's degree preferred.
• 2-5 years of experience in customer service, operations, or a related field.
• Microsoft Office 365 proficiency (Outlook, Teams, Excel, Word, PowerPoint).
• Experience with Microsoft Dynamics 365 CRM or similar customer relationship management software a plus.
• Bilingual (Spanish) a plus, with preference given to conversational or fluent proficiency.

Physical Demands

The physical demands are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Rev. 06/2025

Monday - Friday, 8:45 AM - 4:45 PM
35 hours weekly, BENEFITS: A) Health Insurance B) Dental Insurance C) Life Insurance D) Pension E) Disability and F) Voluntary 403b Plan