MISSION SUPPORT ASSISTANT

U.S. Customs and Border Protection; Hebbronville (TX); On-site; USD 42,000 - 64,000; Full time

Job summary

U.S. Customs and Border Protection in Hebbronville, TX is seeking qualified applicants for a GS-6/7 clerical position within the Laredo Sector. The role focuses on routine inquiries, routing of materials, and inventory monitoring as part of federal service.

Applicants should understand the federal hiring process, residency requirements, and background investigations. This posting outlines the eligibility criteria and the need to document experience relative to the grade level sought.

Qualifications

• 1 year of specialized experience equivalent to the next lower grade level.
• Performing duties such as answering routine questions and directing callers to staff.
• Sorting and routing correspondence and monitoring inventory of office supplies.

Responsibilities

• Answer routine questions and direct callers to appropriate staff.
• Sort and route correspondence to appropriate offices and individuals.
• Monitor inventory of office supplies and place orders as needed.

Skills

Customer service

Clerical tasks

Inventory management

Tools

Automated systems

Job description

Organizational Location

This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S Border Patrol, Laredo Sector, Located in Hebbronville, TX. Additional selections may be made for other organizational divisions and/or units within the duty location(s) listed above.

Experience GS-06

You qualify for the GS-6 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Answering routine questions and directing callers to appropriate staff.
• Sorting and routing correspondence and other materials to appropriate offices and/or individuals.
• Monitoring inventory of office supplies and ordering when necessary.

Experience GS-07

You qualify for the GS-07 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as:

• Utilizing automated systems to search various government and open market sources for information on purchasing products and/or services.
• Reviewing training requests and confirming funding approval and proper distribution.
• Preparing workload and productivity reports, evaluate areas for process improvements, and determine root causes for problems.

NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible.

Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

Eligibility

• Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and
• Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 09/21/2026.

The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office.

Background Investigation

U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, Applicant Resources | CBP Careers

Residency

There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions:

• Working for the U.S. Government as a federal civilian or as a member of the military
• A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government
• Participation in a study abroad program sponsored by a U.S. affiliated college or university
• Working as a contractor, intern, consultant or volunteer supporting the U.S. government

Probationary Period

All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period.

Agency Career Transition Assistance Program (CTAP) or the Interagency Career Transition Assistance Program (ICTAP) Eligibles

If you have never worked for the federal government, you are not CTAP/ICTAP eligible.

Reasonable Accommodation (RA) Requests

If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application.