Mission Success

Lever, Inc.; Washington (District of Columbia); On-site; USD 90,000 - 110,000; Full time

Job summary

Integrate is seeking a Mission Success Coordinator to own onboarding, training, and adoption for government and DIB customers. You will work directly with customers, run hands-on training, and develop Integrate-native solutions to keep users engaged long after go-live.

You will travel 50–70% in a fast-paced, high-stakes environment, ramping up quickly and taking full ownership of your customer cohorts while collaborating with product and engineering teams to improve the platform.

Qualifications

• 2–4 years in customer success or program management.
• Government or Defense Industrial Base customer-facing experience.
• Experience designing or running training programs.
• High EI with strong relationship management.
• Extreme ownership and proactive issue detection.
• Able to thrive in ambiguity and travel 50–70%.

Responsibilities

• Own onboarding for new customers and partners.
• Run training sessions including a trainer-of-trainers approach.
• Drive active, sticky platform usage by understanding user needs.
• Partner with go-to-market to ensure a seamless handoff from contract award to onboarding.
• Serve as Integrate SME and support technical sales.
• Capture customer feedback and work with product and engineering to shape features.
• Own customer health and adoption with the customer.

Skills

Customer success

Program management

Training design

Emotional intelligence

Extreme ownership

Ambiguity navigation

Security clearance

Tools

Primavera

Microsoft Project

Job description

About Us

Integrate is building the first real-time, cross-boundary project management platform for the world's most complex programs. We started with one of the most complex customers on earth, the U.S. government. Its programs span thousands of people, multiple organizations, billion-dollar budgets, and differentiated security environments. And somehow, too much of that work still runs on stale schedules, spreadsheets, hand-built slides, and project management software stuck in the Tetris era.

We’re changing that. Based in Seattle, Integrate has secured a $25 million U.S. Space Force contract and expanded across government and commercial programs, raised a $17 million Series A led by FPV Ventures, secured backing from J.P. Morgan, and built software that operates across government and commercial environments, from unclassified work to Top Secret networks.

We move fast, keep the egos low, and make room for quirks, strong opinions, fun, and the occasional chaos of building things from scratch with extreme velocity. We offer strong benefits, real ownership, and ambitious work with people you actually want to be around.

Our Solution

Integrate gives complex programs something they have never had before. One real-time schedule that can operate across organizations, security boundaries, and classification levels without fragmenting the schedule.

The program stays live as it changes. Teams can see how the program has moved, understand how a change ripples downstream, surface risk before it compounds, and control access down to the individual element. And our AI architecture works from that same continuously updated program state. It understands what is happening now, not a report assembled days or weeks ago. The schedule stops being a static plan and becomes a living reflection of the program itself.

We’re nowhere near done. We want to set a new standard for how the world's most complex work gets done, and we won’t stop until we do.

About The Role

We're looking for a Mission Success Coordinator who is hungry to own onboarding, training, and adoption for our government and Defense Industrial Base (DIB) customers. This role reports directly to our Mission Assurance Manager. You'll get customers and their mission partners (vendors, partners, and primes) live on Integrate fast, and make sure they stay active, engaged users long after go-live.

This is a hands‑on, high‑travel role (50-70%) supporting complex, high‑stakes government deployments where the stakes are real and the timelines don’t wait. You’ll ramp up for the first 60+ days, then take full ownership of your own customer cohorts - no hand‑holding required.

This is not a support‑ticket role. You’ll be working directly with customers, running training, gathering product feedback, providing creative and innovative Integrate‑native solutions, and making the platform stick.

What You’ll Work On

• Own onboarding for new customers and their mission partners.
• Run training sessions - including a "trainer of trainers" approach - that get program stakeholders fluent fast and expand usage on their own.
• Relentlessly drive active, sticky platform usage by understanding user needs and developing solutions that are platform native.
• Partner with the go‑to‑market team to ensure a seamless handoff from contract award to onboarding.
• Serve as an Integrate SME and support technical sales.
• Capture customer feedback and work with product and engineering teams to shape features early and inform the product roadmap.
• Own customer health: work with the customer to increase adoption.

Experience

We don't expect you to check every box — but here's the kind of background that sets you up to succeed:

• 2-4 years of experience in customer success, program management, or adjacent customer-facing roles
• Government, particularly defense and intelligence, or Defense Industrial Base (DIB) customer-facing experience
• Government program management background
• Experience designing or running training/enablement programs
• Off-the-charts emotional intelligence - you read a room instantly and know exactly how to navigate high‑stakes customer relationships
• Extreme ownership - you don't wait to be told something's wrong, you catch it first and fix it
• Thrives in ambiguity - genuinely energized by messy, undefined problems, not just tolerant of themBonus: Primavera, Microsoft Project, or other project management software experience
• Eligible for a security clearance

Who You Are

You don't need a fully-scoped playbook to move: you build it as you go, and you're energized by that, not intimidated by it. You meet customers where they are - a program office, a prime, a smaller collaborating company new to the platform - and build trust fast with people who don't have time to waste.

You take extreme ownership: your accounts are yours, and you don't wait for someone else to notice something's slipping. You read people, read rooms, and adapt on the fly in high‑stakes government settings where one misstep costs real trust.

You're ready for a role that puts you on the road 50-70% of the time, working directly alongside your manager as our Mission Success function grows.

Why Join Us?

Join us at the forefront of deep tech, building the software infrastructure that powers the next generation of hardware innovation and government collaboration. You'll work directly with government and DIB customers on programs that matter, learn from and mature our existing deployment and onboarding playbook, and have real influence over how Integrate supports its customers on high‑stakes programs.

ITAR Requirement

This position requires access to information protected under US export control laws, including the International Traffic in Arms Regulations and/or the Export Administration Regulations. As such, US person status (including US citizens, U.S. permanent residents, individuals granted U.S. asylum status, or individuals admitted in U.S. refugee status) is a required qualification for this position.

Equal Opportunity Employer

We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy), sexual orientation, gender identity and/or expression, national origin, protected veteran status, disability, genetics, or citizenship status (when otherwise legally authorized to work and access export-controlled data) and will not be discriminated against on the basis of such characteristics or any other status protected by the laws or regulations in the locations where we operate. We encourage applicants of all ages.

$90,000 - $110,000 a year