Mission Director - Navy New United States - Remote

Defense Unicorns; Northern (KY); Remote; USD 145,000 - 185,000; Full time

Benefits offered by this job

100% company-paid premiums

Health Savings Account

Life Insurance

Disability Insurance

401k retirement plan

Company stock options

Home office budget

Flexible time off (FTO) + federal hols

Job summary

Defense Unicorns seeks a Mission Director for the Navy Domain to ensure customer retention and long-term success across our federal portfolio. You will manage relationships with mission heroes, accelerate time-to-value, and drive product adoption to meet mission outcomes.

In this role you will expand contracts, advocate for Navy-facing enhancements, and coordinate with product teams to deliver secure, cloud-native solutions.

Responsibilities

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment.
• Maintain revenue retention by addressing needs and ensuring engagement.
• Ensure onboarding and time-to-value for new customers.
• Promote adoption of Defense Unicorns’ products to meet mission objectives.
• Facilitate retrospectives to capture lessons learned after time-to-value.
• Serve as a trusted advisor advocating suitable solutions.
• Maintain hero health score through regular updates and value delivery.
• Provide updates to heroes on feedback progress and new features.
• Identify expansion opportunities and maximize contract value.
• Scope contracts for flexibility and expansion, prioritizing licenses.
• Identify cross-selling opportunities into adjacent Navy programs.
• Relay customer feedback to Product to prioritize features.
• Advocate Navy-specific enhancements to improve retention.
• Track KPIs: retention, hero health, time-to-value, adoption.
• Conduct quarterly business reviews to align goals.
• Champion customer needs across internal teams.
• Share retrospective results after value realization.
• Balance time-to-value and gross margins during initial contracts.

Job description

This position offers a base salary of $145,000 - $185,000.(Total on-target earnings of $290,000 to $370,000)

Position Summary

As the Mission Director for the Navy Domain within the Federal Business Unit at Defense Unicorns, you will focus on ensuring customer retention, satisfaction, long-term success, and account expansion. This role emphasizes relationship management, hero happiness, and accelerating time-to-value for mission partners. By proactively addressing customer needs, driving product adoption, and serving as a trusted advisor, you will maintain high retention rates, build advocacy among our heroes, and iteratively grow the Navy domain over time.

Key Responsibilities

1. Customer Retention & Satisfaction

• Build and maintain relationships with mission heroes to ensure satisfaction and alignment with their mission outcomes.
• Maintain a minimum revenue retention rate by addressing customer needs, resolving issues promptly, and ensuring high engagement.

2. Time-to-Value & Adoption

• Ensure a positive onboarding experience and expedited time-to-value for new customers.
• Promote adoption of Defense Unicorns’ products and solutions to meet and exceed mission objectives.
• Facilitate a retrospective once time-to-value is achieved to capture lessons learned and continuously improve the process.

3. Hero (Customer) Advocacy & Health

• Serve as a trusted advisor, advocating for solutions that meet both immediate and long-term goals.
• Maintain a high hero health score by regularly engaging with partners and reinforcing product value.
• Provide regular updates to heroes on feedback progress and new features or benefits delivered through our products.

4. Account Expansion

• Identify expansion opportunities within current hero accounts and maximize contract value; modify existing contracts to capture new scope when necessary.
• Scope contracts to provide the greatest flexibility and allow for expansion, prioritizing licenses whenever possible.
• Identify cross-selling opportunities into adjacent Navy programs and collaborate with the Navy Account Executive.

5. Collaborative Product Development

• Relay customer feedback to the Product team to prioritize relevant features or fixes.
• Advocate for Navy-specific enhancements to improve customer experience and retention.

6. Metrics & Reporting

• Track and report KPIs, including retention rates, hero health scores, time-to-value, and adoption success.
• Conduct quarterly business reviews (QBRs) to highlight progress and align on future goals.
• Champion customer needs across internal teams to ensure mission success and continued satisfaction.
• Facilitate and share the results of retrospectives once time-to-value is achieved.
• Balance time-to-value and gross profit margins during the initial contract period, leaning toward time-to-value to ensure stickiness and contract renewal. After initial value is realized, maintain gross profit margins across the Navy domain.

Who We Are

Defense Unicorns delivers mission value by streamlining software delivery so our customers can focus on the most important challenges. We share a vision of freedom and security for the advancement of progress and innovation. Our commitment to this vision, and to our mission-driven customers, means a commitment to speed, user experience and optionality, without compromising security. Our team is composed of innovators, software engineers, and veterans with decades of experience delivering technology programs across the federal market.

What We Do

We create and deliver secure solutions for continuous software integration and delivery. Defense Unicorns consolidates the best practices for security pipelines, testing, and deployment automation in order to meet the high security requirements valued by mission owners. Our solutions are agnostic by design and we believe that growing a robust ecosystem of secure, cloud-native software solutions can help enterprise customers inside and outside the federal market buy and integrate software more easily.

Who We Serve

Defense Unicorns’ customers are mission-focused leaders across public and private enterprises. We proudly support defense and civil agencies across the U.S. government and we work closely with the creators of leading-edge software solutions to deliver value to the mission-owner by improving the security and consumability of commercial software products.

What We Work On

• Cloud Environments (AWS/GCP and Azure)
• Continuous Delivery and automation tooling
• GitOps
• Containers
• CNCF projects and open source products and packages
• Building and improving security delivery
• Building Kubernetes and cloud native applications

Benefits Our Unicorns Enjoy

Health:

• Premiums are 100% Company Paid
• Health Savings Account
• Life Insurance
• Disability Insurance
• 401k Retirement Plan
• Company Stock Options
• Home Office Budget

Leave:

• We offer all full-time Unicorns Flexible Time Off (FTO) plus all Federal Holidays, one week for Thanksgiving, and two weeks for Christmas and New Year’s

Learning:

• Reimbursement for approved trainings/subscriptions
• Conferences (travel, lodging, and fees)

At Defense Unicorns, we're committed to diversity. Defense Unicorns is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, disability, sex, sexual orientation, gender identity or expression, age, national origin, veteran status, genetic information, union status and/or beliefs, or any other characteristic protected by federal, state, or local law.