Mission-Critical IT Service Desk Leader

Peraton; Albuquerque (NM); On-site; USD 104,000 - 166,000; Full time

Job summary

Peraton is looking for an experienced Service Desk Manager in Albuquerque, NM to oversee IT service desk operations under the NNSA Office of Secure Transportation.

This role is crucial in ensuring mission success, requiring leadership of a diverse support team and management of critical service delivery functions. The ideal candidate brings extensive experience and certifications in IT service management.

The position offers a salary range of $104,000 - $166,000, depending on experience and qualifications.

Qualifications

• 12+ years of IT experience, with 3 years in service desk management.
• Experience managing enterprise Service Desk operations.
• Familiarity with federal IT environments and cybersecurity requirements.

Responsibilities

• Lead all IT service desk operations under Task 2 of the NNSA OST.
• Oversee Tier I, II, and III support operations.
• Track and report KPIs and SLA performance metrics.

Skills

ServiceNow administration

Service Desk management

Leadership

Technical support

Education

High School diploma and 12 years of experience

ITIL v4 Foundation certification

Bachelor's degree in Information Technology

Tools

ServiceNow

Job description

Peraton is looking for an experienced Service Desk Manager in Albuquerque, NM to oversee IT service desk operations under the NNSA Office of Secure Transportation.

This role is crucial in ensuring mission success, requiring leadership of a diverse support team and management of critical service delivery functions. The ideal candidate brings extensive experience and certifications in IT service management.

The position offers a salary range of $104,000 - $166,000, depending on experience and qualifications.