Mission-Critical Fire Dispatcher (24/7 Shifts)

Emergency Telecommunicator Services; Macclesfield (NC); On-site; USD 42,000 - 65,000; Full time

Job summary

Emergency Telecommunicator Services in Macclesfield, NC seeks fire dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies for fire services. Dispatchers receive incident information, alert appropriate resources, and maintain communication with responding crews.

This role emphasizes organized information handling, clear radio communication, and maintaining current incident details per established response plans.

Qualifications

• A high school diploma or recognized equivalency credential is commonly required.
• Fire dispatch certification, emergency medical dispatch training, or incident-management coursework may be required for particular assignments.

Responsibilities

• Receive and document reports of fires, rescues, alarms, and hazardous conditions.
• Verify incident locations, access information, and reported risks.
• Alert stations and dispatch apparatus using approved response assignments.
• Monitor radio channels, unit availability, and incident status.
• Relay information about occupants, hazards, and changing conditions.
• Process requests for additional resources through established procedures.
• Coordinate mutual-aid communications when assigned.
• Record dispatch times, unit movements, and significant incident updates.

Skills

Radio communication

Data entry

Maps

Record keeping

Education

High school diploma or GED

Fire dispatch training / certification

Tools

CAD software

Job description

Emergency Telecommunicator Services in Macclesfield, NC seeks fire dispatchers to coordinate responses to fires, rescues, hazardous conditions, and other emergencies for fire services. Dispatchers receive incident information, alert appropriate resources, and maintain communication with responding crews.

This role emphasizes organized information handling, clear radio communication, and maintaining current incident details per established response plans.