Mission-Critical DoD ISR Systems Engineer (FMV)

Intelligent Waves LLC; Meade Heights (MD); Vor Ort; USD 120.000 - 127.000; Vollzeit

Zusammenfassung

Intelligent Waves LLC in Fort Meade, MD is seeking a Systems Engineer to deliver Tier II support for a globally distributed DoD AISR FMV architecture with 24/7 operations. You will support enterprise apps, Linux systems, networking, and virtualization while keeping incident records up to date.

Active DoD Secret clearance with the ability to obtain TS/SCI is required. Training in Mechanicsburg, PA, and a 10-hour shift rotation (Sun-Wed or Wed-Sat) are part of the role.

Qualifikationen

• Bachelor’s degree in Computer Science, Information Systems, Engineering, or a related technical field; or an associate’s degree with equivalent experience.
• Minimum of 2 years of experience supporting enterprise IT systems, technical operations, or help desk/service desk environments.
• Experience supporting enterprise applications, web services, or Linux-based environments, including troubleshooting Windows and/or Linux systems in production.
• Proficiency with TCP/IP networking and DNS/DHCP troubleshooting.
• Familiarity with virtualization platforms and IT service management tools.

Aufgaben

• Provide Tier II technical support for enterprise ISR systems worldwide, troubleshooting application, network, Linux, virtualization, and system issues.
• Resolve issues on first contact when possible; escalate complex problems to Tier III with complete documentation.
• Receive and respond to support requests via phone, email, chat, and ITSM ticketing systems; manage tickets to resolution.
• Monitor operational systems and dashboards; coordinate with software, network, and cybersecurity teams to restore service.
• Maintain production-like test environments and update operational documentation and knowledge articles.

Kenntnisse

Network troubleshooting

Linux systems

Virtualization

Analytical skills

ITSM documentation

Customer service

Communication

Ausbildung

Bachelor’s degree in CS/IS/Engineering

Associate degree with equivalent experience

Tools

VMware

Hyper-V

ServiceNow

Fibre Channel

iSCSI

Jobbeschreibung

Intelligent Waves LLC in Fort Meade, MD is seeking a Systems Engineer to deliver Tier II support for a globally distributed DoD AISR FMV architecture with 24/7 operations. You will support enterprise apps, Linux systems, networking, and virtualization while keeping incident records up to date.

Active DoD Secret clearance with the ability to obtain TS/SCI is required. Training in Mechanicsburg, PA, and a 10-hour shift rotation (Sun-Wed or Wed-Sat) are part of the role.