Mission Critical Customer Quality Engineer

Trane Supply; Columbia, Northern (SC, KY); Hybrid; USD 70,000 - 125,000; Full time

Benefits offered by this job

Health insurance

Wellness program

Fertility assistance

Adoption assistance

Paid time off 15 days+

401K matching

Tuition assistance

Job summary

Trane Technologies seeks a Mission Critical Customer Quality Engineer to deliver exceptional customer support, drive satisfaction, and lead proactive quality management for top customers and applications.

Responsibilities include QA system governance, root cause analysis, KPI reporting, and cross-functional collaboration to ensure customer expectations are met or exceeded.

Qualifications

• Bachelor’s degree in engineering or related field.
• 3+ years in a Quality/Manufacturing Engineering role with customer-specific requirements preferred.
• Strong knowledge of ISO 9001, Six Sigma, Lean Manufacturing.
• Proficient in FMEA, root cause analysis, and problem-solving techniques (8D, 5 Whys).
• Experience collaborating with cross-functional teams and managing customer relationships.
• Excellent communication skills, both written and verbal.

Responsibilities

• Understand CTQ elements and drivers of customer experience.
• Lead Root Cause Analysis across functions to improve component reliability and performance.
• Use tools to evaluate effectiveness of Mission Critical function (Gemba, audits, warranty data, traceability).
• Maintain and report daily/weekly/monthly KPIs.
• Visit customer sites for quality audits and translate findings into improvement plans.

Skills

Quality systems

Problem solving

Communication skills

Education

Bachelor’s degree in engineering

Tools

FMEA

8D

Gemba

APQP

PFMEA

SPC

Job description

私たちのミッションにぜひご参加ください。建物、住宅、輸送分野において、快適で持続可能かつ効率的な気候ソリューションを提供する世界的リーダーとして、私たちには地球を最優先する責任があります。私たちにとってトレーン・テクノロジーズ、および当社の事業（〜を含む）を通じてトレーン登録商標およびサーモキングサステナビリティは、私たちのビジネスの手法であるだけでなく、ビジネスそのものです。世界が直面する課題を、インパクトのある可能性として捉える勇気はありますか？より良い未来の実現に貢献したいとお考えですか？もし答えが「はい」なら、持続可能な世界のために、共に新たな可能性へ大胆に挑戦する仲間として、ぜひご検討ください。 当社について詳しく知る福利仕事でも家庭でもあなたがより豊かに活躍できるよう設計されています。 私たちは果敢に前進します。 作業場所: 月曜日から木曜日は同僚とともに出社勤務、金曜日は業務内容に応じて勤務場所を選択できます。

We are seeking a highly skilled Mission Critical Customer Quality Engineer to join our team.

In this role, you will be responsible for delivering exceptional customer support, driving customer satisfaction, and leading proactive quality management efforts for our most critical customers and applications. The ideal candidate will bring strong knowledge of quality systems and control processes, excellent problem-solving capabilities, and effective communication skills to work cross-functionally, resolve issues efficiently, and ensure customer expectations are consistently met or exceeded.

Responsibilities

Develop a strong understanding of equipment performance, Critical To Quality (CTQ) elements and provide key functional elements that drive the customer experience. Facilitate and complete Root Cause Analysis work across multiple functions to ensure corrections can be made to improve component reliability and product performance. Utilize various tools to evaluate the effectiveness of our Mission Critical function including Gemba, management reviews, internal audits, product audits feedback from internal and external customers, warranty data, and traceability, etc. Work well with colleagues and produce results within a fast-paced and high-pressure atmosphere. Combine strong attention to detail with an orientation towards results/execution. Create, maintain, and report daily, weekly and/or monthly KPIs Capable of using inspection tools and knowledgeable with manufacturing processes. Able to manage multiple initiatives simultaneously; able to engage cross functional team as needed, Facilitate supplier, reliability, and improvements back to new product and project introduction launch phases. Solid interpersonal skills with the ability to influence and motivate associates and to interact with various departments throughout the organization Team oriented proactive with a hands‑on, collaborative approach in implementing and maintaining operating disciplines while leveraging Quality & Lean methodologies Problem solving techniques, process improvement tools, statistical and sampling techniques, SPC, process capability, traceability, control points Project management and planning tools, measuring and monitoring of project activities and project documentation. Proficiency in information technology systems utilized in Quality Management Systems and process Serve as the primary point of contact for managing all elements of customer service related to our manufacturing operations. Investigate and resolve customer complaints and non-conformity issues in a timely manner, implementing corrective and preventive actions as necessary. Provide enhanced post sale support, including root cause analysis, of all key customer equipment purchases. Act as primary liaison for customer site visits to the manufacturing plant. Conduct regular quality assessments to identify and address potential process/product issues that may impact customer satisfaction. Drive continuous improvements in quality systems, processes, and procedures to enhance customer satisfaction and minimize defects. Lead regular report outs to sales and quality teams regarding top issues and follow‑up activities. This would include customer facing presentations as required Visit customer sites to conduct quality audits, support customer teams in quality-related discussions, and document findings in detailed reports that translate customer feedback and audit results into actionable improvement plans for the manufacturing plant. Knowledge of various quality system methodologies; CAR/8D, 5 Why's, Pareto Analysis, DFMEA, PFEMA, PPAP, APQP, etc.

Qualifications

Bachelor’s degree in engineering or a related field preferred 3+ years of experience in a Quality/Manufacturing Engineering role, preferably with a focus on customer-specific requirements. Strong knowledge of quality management systems, tools, and techniques (e.g., ISO 9001, Six Sigma, Lean Manufacturing). Excellent understanding of customer-specific quality standards and requirements. Proficient in quality assurance methodologies, including failure mode and effects analysis (FMEA), root cause analysis, and problem‑solving techniques (e.g., 8D, 5 Whys). Experience in collaborating with cross‑functional teams and managing customer relationships. Strong analytical and problem‑solving skills with attention to detail. Excellent communication skills, both written and verbal, to effectively convey quality‑related information to internal teams and external customers.

Benefits & Compensation

• 年間基本給与範囲または時給基本給与範囲 $69,600.00 - $124,950.00
• 報酬区分 給与
• インセンティブ対象 No
• 販売手数料対象 No

Benefits

• 福利厚生はあなたとご家族に入社初日から適用され、健康保険や、充実したインセンティブを含む総合的なウェルネスプログラムなどが含まれます – 私たちは、思いやる勇気を持ちます！
• 家族形成支援の福利厚生には、不妊治療の補償および養子縁組／代理出産への支援が含まれます。
• 有給休暇には、最大15日の休暇、有給の祝日、病気休暇、およびボランティア活動や育児休暇を支援するための追加オプションが含まれます。
• 401Kのマッチング拠出、会社のプログラムを通じた教育・研修の機会に加え、学費補助および学生ローン返済支援。

その他保険・注意事項

免責事項： 福利厚生の内容は、勤務地、労働協約、および地域／州の規制によって異なる場合があります

Safety Sensitive

安全上重要な職務 Yes 当社では特定の職務を安全重視職務（Safety Sensitive）として指定しています。安全重視職務に従事する場合、追加の薬物検査に合格する必要がある場合があります。こちらは安全重視職務です。

Equal Opportunity

当社は、均等な雇用機会を提供する企業であり、人種、肌の色、宗教、性別、性的指向、性自認、国籍、妊娠、年齢、婚姻状況、障がい、保護対象退役軍人の地位、またはその他法的に保護された地位に関係なく、すべての適格な応募者を公平に選考いたします。

Accommodations

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