Minor Shelter Life Skills Manager - Overnight

Urban Peak Denver

Denver (CO)

On-site

USD 52,000 - 57,000

Full time

14 days+

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Benefits offered by this job

Medical and Dental plans

Vision plan

Flexible Spending Plan

Retirement plan 403(b) with 2% match

Paid holidays and vacation

Second language pay differential

Job summary

Urban Peak Denver is seeking a Minor Shelter Life Skills Manager - Overnights to supervise youth ages 12-17 in the Minor Shelter program. Responsibilities include intake, assessment, crisis counseling, data entry, and collaboration with the Minor Shelter Case Manager to support youth toward safe placement within 21 days of entry.

The role emphasizes trauma-informed care, safety for youth and staff, and coordination with multiple departments.

Qualifications

Two years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect with a diverse, resistant street youth population.
Exercise discretion and independent judgment with youth.
Knowledge of homeless adolescent issues, mental health, and substance abuse.

Responsibilities

Accurately document admission records and services provided.
Collect and maintain data on an ongoing basis.
Document events in the shift log and maintain client confidentiality.
Coordinate with Minor Shelter Case Manager and families as applicable.
Provide crisis intervention and de-escalation support as needed.
Facilitate group activities and potential case management.

Skills

Trauma-informed care

Crisis intervention

Communication with youth & families

Data collection & documentation

MS Office proficiency

Bilingual language desirability

Education

Two years college OR high school diploma with 6+ years human services experience

Tools

Microsoft Office Suite

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Full Time Program Staff Denver, CO, US

8 days ago Requisition ID: 1384

Salary Range: $26.26 To $26.26 Hourly

Under the supervision of the Program Manager, the Minor Shelter Life Skills Manager - Overnights will be responsible for providing direct supervision of youth at the Urban Peak Minor Shelter program. This includes ongoing engagement, assessment, intervention, and ensuring client safety by providing the delivery of appropriate and effective program services in a positive environment. Duties include supervision of youth in accordance with facility rules and regulations, youth intakes, assessments, crisis phone counseling, client data collection, documentation, file maintenance, and supporting the Minor Shelter Case Manager with completing Discharge information. This position also involves communication with the Minor Shelter Case Manager and with the youth’s family, if applicable, and working with the youth and Shelter team towards program termination within 21 days of entry. The Minor Life Skills Manager will assist with reporting maintenance issues and ensuring that the program is facilitated in a manner that meets Urban Peak’s mission.

The Minor Shelter Life Skills Manager will work with youth ages 12-17 who are enrolled in Urban Peak’s Minor shelter program who are experiencing homelessness. The acuity of clients varies based on mental and physical health needs, and unique histories of trauma. The priority for these clients will be family reunification or, if not possible, referring to other systems of care within 21 days of program entry. This position will ensure that interactions, interventions, and environments at Urban Peak are trauma informed and will emphasize the physical and emotional safety of youth and staff.

This position will ensure that interactions, interventions, and environments at Urban Peak are trauma-informed and emphasize the physical and emotional safety of youth and staff.

Who You Are:

Two (2) years of college; OR a high school diploma or equivalent AND six (6+) years of experience in the human services field OR direct experience with homeless or runaway youth.
Able to connect and work effectively with a diverse, resistant street youth population
Exercise discretion and independent judgment, set clear and appropriate boundaries with youth
Knowledge and understanding issues of the homeless adolescent population, mental health issues, and substance abuse among high-risk young adults
Provide services that are trauma informed, appropriate, and effective
Problem solving skills (multi-tasking, assessment, organization and prioritization)
Understanding of the provision of and commitment to trauma informed care
Must be QMAP certified or eligible for QMAP certification
Ability to use second language in written and verbal communication desired (Spanish, Vietnamese, ASL) preferred but not required.
Lived experience reflective of the youth we serve is encouraged but not required.
Team-oriented and able to coordinate with various departments and staff.
Computer proficient and possess experience of Microsoft Office Suite (e.g. Outlook, Word, PowerPoint, and Excel).
Must be insurable as a driver on Urban Peak’s auto liability policy to conduct business on behalf of the agency or transport youth using an Urban Peak vehicle and an approved personal vehicle.
Ability to pass both federal and state background checks.
Ability to pass pre-employment TB Screening and a pre-employment physical examination.
Provide proof of education (HS Diploma OR Official Transcripts)

What You Will Do:

Documentation:

Accurately document admission record and record actual services received by clients
Collect and maintain accurate data on an ongoing basis
Document relevant and significant events that occur during the shift in the Communication Log
Maintain clear and effective communication with other staff regarding clients
Ensures client confidentiality through the safe and secure storage of client information.
Completes thorough intakes in a manner that begins to establish comfort and trusting relationships.
During intake, assesses the level of need and makes recommendations regarding youth’s involvement in Urban Peak.
Establishes plans with youth, ensures follow through, and makes appropriate referrals.

Youth Supervision:

Provide milieu supervision and work to ensure the safety of the youth and their environment
Assure that youth maintain cleanliness of the shelter environment
Provide direction and support to youth on the completion of daily chores and other milieu activities
Maintain a welcoming presence; and support youth who come into the shelter

Assessments:

Collect and record necessary intake information to reflect the needs of clients
Assess appropriateness of client admission to shelter and forward data to intake supervisor for additional follow-up

Crisis Intervention:

Provides crisis intervention and de-escalation support, including verbal and physical altercations, and phone counseling, as needed.

Case Management:

Facilitate group activities and discussions
A limited caseload may be assigned to this position as the primary case manager (provided that the Counselor has the appropriate credentials)
Additional case management meetings may be required

What We Offer: