Mining IT Support Specialist — On‑Site & Cybersecurity Focus

Jerritt Canyon

Elko (NV)

On-site

USD 55,000 - 85,000

Full time

14 days+

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Job summary

Jerritt Canyon is seeking an IT Support Specialist to deliver reliable Tier 2/3 support for hardware, software, networks, and communication systems at the mine site. You will work closely with site teams to maintain a stable, secure technology environment and respond to IT incidents with timely escalation as needed.

The role requires 3–5+ years in IT support, a Bachelor's degree or equivalent, and familiarity with Windows, AD/M365, networking, and virtualization.

Qualifications

Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent experience.
3–5+ years of IT support, system administration, or network admin experience.
Experience in mining or heavy industrial environments preferred.
Strong knowledge of Windows operating systems and enterprise software.
Experience with Active Directory, Microsoft 365, file systems, and IT service management tools.
Familiarity with network technologies (Cisco, Aruba, Fortinet) and basic network troubleshooting.
Experience supporting audiovisual systems and communication technologies is an asset.
Knowledge of cybersecurity practices, endpoint protection, and system monitoring tools.
Experience with virtualization environments (VMware) preferred.
Strong troubleshooting, problem-solving, and analytical skills.
Effective communication and customer service skills, with the ability to support users at all levels.
Ability to work independently and manage multiple priorities in a dynamic environment.

Responsibilities

Manage and resolve IT service requests and incidents, ensuring timely response and escalation based on priority and complexity.
Provide on-site and remote end-user support using phone, email, and remote access tools.
Install, configure, maintain, and troubleshoot hardware, software, and operating systems (Windows and enterprise apps).
Support and maintain site communication systems, audiovisual equipment, and user-facing technologies.
Monitor system alerts and respond to maintain performance, stability, and uptime.
Support cybersecurity efforts by monitoring and responding to endpoint and network security alerts.
Maintain and support network connectivity, including LAN and VPN environments.
Perform IT infrastructure tasks such as hardware installation, cable routing, and equipment setup across the site.
Maintain accurate documentation of IT systems, incidents, and resolutions.
Ensure compliance with company IT policies, standards, and security protocols.
Support IT asset management, including inventory tracking and equipment lifecycle management.
Collaborate with internal teams to support operational needs and continuous improvement of IT services.