Mini Service Advisor

Bill Pearce Motors; Reno (NV); On-site; USD 67,000 - 123,000; Full time

Benefits offered by this job

Health insurance

Paid time off

Career advancement opportunities

Job summary

Bill Pearce Motors in Reno, NV is seeking a MINI Service Advisor to be the primary contact for customers seeking service for their MINI vehicles. This fast-paced role focuses on delivering exceptional service and increasing service sales through effective communication and sales techniques.

This is a commission-only sales position with potential monthly earnings between $6,000 and $11,000, plus a benefits package including health insurance, paid time off, and opportunities for career advancement.

Qualifications

• Minimum of 5 years experience in sales or customer service.
• Excellent communication and interpersonal skills.
• Knowledge and passion for MINI vehicles.

Responsibilities

• Greet customers and provide a positive first impression of the dealership
• Listen and understand customer concerns and accurately document service requests
• Educate customers on service and maintenance plans for their MINI vehicles
• Suggest and sell additional services based on customer needs
• Coordinate with service technicians to ensure timely and comprehensive completion of service requests
• Keep updated on MINI vehicle knowledge and industry trends
• Utilize sales techniques to increase service sales and meet or exceed sales goals
• Maintain accurate and organized customer records and service history
• Handle customer inquiries and complaints with professionalism and resolve issues to ensure customer satisfaction

Skills

Sales skills

Customer service

MINI knowledge

Job description

Job Summary

The MINI Service Advisor at Bill Pearce Motors will serve as the primary point of contact for customers seeking service for their MINI's. This individual will work in a fast-paced environment to provide exceptional customer service and increase service sales through effective communication and sales techniques. This is a commission-only sales position in the auto industry, requiring strong sales skills and knowledge of MINI vehicles.

Compensation & Benefits

The compensation for this Full-Time MINI Service Advisor position is commission-based with potential earnings between $6,000 to $11,000 per month, paid semi-monthly. In addition, Bill Pearce Motors offers a comprehensive benefits package including health insurance, paid time off, and opportunities for career advancement.

Responsibilities

• Greet customers and provide a positive first impression of the dealership
• Listen and understand customer concerns and accurately document service requests
• Educate customers on service and maintenance plans for their MINI vehicles
• Suggest and sell additional services based on customer needs
• Coordinate with service technicians to ensure timely and comprehensive completion of service requests
• Keep updated on MINI vehicle knowledge and industry trends
• Utilize sales techniques to increase service sales and meet or exceed sales goals
• Maintain accurate and organized customer records and service history
• Handle customer inquiries and complaints with professionalism and resolve issues to ensure customer satisfaction

Requirements

• Minimum of 5 years experience in sales or customer service
• Excellent communication and interpersonal skills
• Proven ability to utilize sales techniques to meet or exceed sales goals
• Knowledge and passion for MINI vehicles
• Basic knowledge of automotive service and maintenance
• Excellent time management and organizational skills
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously
• Willingness to work a flexible schedule including evenings and weekends

EEOC Statement

Bill Pearce Motors is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.