Mini Bar Experience Specialist

BENCHMARK; United States; On-site; USD 30,000 - 33,000; Full time

Job summary

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, is seeking a Mini Bar Attendant to manage minibar services, restock, and ensure guest satisfaction in a dynamic hospitality setting near Washington, DC.

Join a team that emphasizes service excellence and offers opportunities to grow within a flagship property featuring restaurant concepts, spa, and extensive meetings and events spaces.

Qualifications

• High school diploma or equivalent.
• Previous experience in hospitality, customer service, or a related field preferred.
• Strong communication and interpersonal skills.
• Ability to work independently and manage time effectively.
• Knowledge of basic inventory procedures.

Responsibilities

• Inventory Management: Regularly check and restock mini bars in guest rooms to ensure supplies are always available.
• Customer Service: Respond to guest inquiries and requests related to the mini bar services, offering recommendations and ensuring satisfaction.
• Stocking: Maintain high standards of cleanliness and organization in the mini bar. Replenish items as necessary, including snacks and beverages.
• Billing: Accurately track and record items consumed by guests for billing purposes. Handle any discrepancies and communicate with the front desk or accounting as needed.
• Maintenance: Assist in the upkeep of mini bar equipment, including checking for malfunctions and ensuring everything is in good working order.
• Compliance: Adhere to health and safety regulations and the establishment’s policies regarding responsible alcohol service.

Skills

Hospitality experience

Customer service

Communication

Interpersonal skills

Time management

Education

High school diploma or equivalent

Job description

The Potomac Hotel, Autograph Collection, part of Pyramid Global Hospitality, is seeking a Mini Bar Attendant to manage minibar services, restock, and ensure guest satisfaction in a dynamic hospitality setting near Washington, DC.

Join a team that emphasizes service excellence and offers opportunities to grow within a flagship property featuring restaurant concepts, spa, and extensive meetings and events spaces.