Millwright/Service Technician - Carolinas

ZipRecruiter; Rock Hill (SC); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Service Technician to deliver exceptional service and maintain high customer satisfaction. This role involves installing and servicing products while ensuring safety and efficiency. Ideal candidates will have a strong mechanical background and a passion for customer service. With a competitive hourly rate and commission opportunities, this position offers the chance to grow within a supportive team environment. Enjoy a range of benefits including medical coverage, a generous vacation package, and a 401(k) plan with company match. Join a company that values its employees and fosters a positive work culture.

Benefits

Medical, Dental, Vision, Prescription

Flexible Spending

Company Paid Life Insurance

401(k) with company match

Onsite Medical Clinic

Generous vacation package

Tuition reimbursement

Annual Rewards Program

Casual dress policy

Qualifications

• High school diploma or equivalent; two-year technical or vocational degree preferred.
• Strong mechanical background or related experience is beneficial.

Responsibilities

• Deliver, maintain, install, and service Martin products as assigned.
• Communicate project status to supervisor and customers continuously.
• Conduct training for assigned employees to ensure necessary skills.

Skills

Mechanical Maintenance

Sales Experience

Customer Service

Education

High School Diploma

Two-Year Technical Degree

Job description

Job Description

Celebrating our 81st year, Martin Engineering is a privately owned global manufacturing company in Neponset, IL. As the leader in our industry, we believe our people are responsible for our SUCCESS. Our culture is unique; we want our employees to arrive at work happy and leave feeling the same way for the day. We are united; we know we are better together. We strive to deliver superior service to all our internal and external customers. If you share our values, please continue reading to find out what we are looking for in a Martin Service Technician.

Position Overview

The Service Technician is responsible for delivering, installing, servicing, and maintaining Martin wear components and products on assigned service routes. The Service Technician will work closely with sales staff to identify sales opportunities within the service route. The goal is to drive service success that improves customer satisfaction by delivering the desired customer service experience to maximize customer retention and increase profitability. This position is hourly with the opportunity to earn commission and will require travel, including some nights away from home. The salary range is between $28 to $42 per hour depending on skills and location.

Responsibilities

1. Deliver, maintain, install, and service Martin products as assigned, following standard work instructions while demonstrating safe and efficient work habits. Installation of Martin products is required and must be performed as efficiently and safely as possible.
2. Communicate project status to supervisor, fellow workers, and customers continuously.
3. Complete work individually and expeditiously to complete assigned projects, including maintenance agreements in assigned territories as required.
4. Provide daily sales transactions and documentation.
5. Follow assigned routes and schedules as provided.
6. Ensure the warehouse and vehicle are always appropriately stocked, cleaned, and maintained with inventory. Complete weekly cycle counts of warehouse and vehicles with Martin equipment inventory assigned to employee.
7. Operate vehicles safely, following all traffic laws and obeying Martin’s Fleet Policy. Adhere to all DOT policies and regulations.
8. Produce quotes and reports for Martin customers for all conveyor products serviced in the field. Additional reports may be required.
9. Maintain work area and equipment in a clean and orderly condition and follow all safety regulations related to the working conditions. Inspect work assignments and work areas periodically. This will include supervising all subcontractors.
10. Recommend service route & process improvements to the team.
11. Conduct training for assigned employees to ensure necessary quality, safety, operational, and technical skills. Ensure customer safety rules are followed and applied daily. Comply with OSHA/MSHA requirements regarding safety issues, use of safety equipment, and material safety data sheets.

Qualifications

• High school diploma or equivalent; two-year technical or vocational degree preferred.
• A strong mechanical or conveyor maintenance background is beneficial, or one or more years of related experience.
• Some sales experience is advantageous.
• Must be at least 21 years old. Driver qualifications must meet position requirements and established guidelines, including Federal DOT regulations.

Additional Information

To learn more about Martin Services, copy and paste this link into your web browser: https://www.martin-eng.com/content/page/542/martinplus.

Benefits and Perks

• Medical, Dental, Vision, Prescription
• Flexible Spending, Dependent Care Reimbursement
• Company Paid Life Insurance, Short-term & Long-term Disability
• 401(k) with company match
• Onsite Medical Clinic, Cafe, Fitness Center
• Generous vacation package
• Tuition reimbursement
• Annual Rewards Program (bonus opportunity)
• Casual dress policy
• And much more...

Want to know more about who we are? Visit www.martin-eng.com.

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