Millworks Service Technician

PARR; Tualatin (OR); On-site; USD 10,000 - 60,000; Full time

Job summary

Join a family-owned company known for its Legendary Service through Teamwork! As a Door Service Technician, you will play a crucial role in ensuring customer satisfaction by addressing warranty claims and building strong relationships with clients. This entry-level position offers a supportive environment with ample opportunities for growth, including a transparent pay structure and a commitment to promoting from within. With industry-leading benefits and a focus on teamwork, you will be part of a well-established leader in the building material supply industry. If you are ready to work hard and grow your career, this is the place for you!

Benefits

2 weeks vacation on day 1

7 holidays

Medical plan options

Dental and Vision coverage

Massage and Chiropractic coverage

FSA and Childcare spending programs

HSA availability

Footwear subsidy

401(k) match

Tuition reimbursement

Qualifications

• Experience with door and millwork installation and repair.
• Ability to gather facts and problem solve effectively.

Responsibilities

• Ensure warranty doors and millwork operate safely and securely.
• Respond quickly to customer complaints and concerns.

Skills

Door and millwork installation

Mathematical concepts

Problem-solving

Interpersonal communication

Flexibility and adaptability

Education

High school diploma or GED

Tools

Personal computers

Job description

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PARR is the total source for homebuilding supplies, solutions, and services. We focus on supplying building materials and solutions to professional home builders of all sizes including custom builders, large production builders, and multifamily builders. Our customers and community members know that they can rely on us for Legendary Service and quality products.

Pay : Starting at $23 to $27 an hour, depending on experience

Schedule : Monday - Friday 8am to 4:30pm

The Door Service Technician is responsible for making sure the materials provided by PARR Door and Millwork meet the customer's needs. They will be working with Door and Millwork product warranty claims at jobsites to problem solve and ensure the customer is satisfied with their purchase. This person will need to be responsive to client requests and respectful while on job sites.

The Service Tech will be an important part in achieving PARR's mission of Legendary Service Through Teamwork by providing a value-added service to products we sold and our customers installed. They will also be responsible for building relationships with our larger clients and communicating with our team to ensure the best customer service.

Qualifications

• Experience with door and millwork installation, and repair
• Ability to apply mathematical concepts such as fractions, percentages, ratios and proportions to practical situations
• Ability to gather facts and problem solve
• Ability to work unsupervised and desires a high level of responsibility
• Strong interpersonal communication skills
• Ability to be flexible and adaptable to daily changing needs and demands of the team
• Working knowledge of personal computers and application
• Ability to speak, write, and read English required
• High school diploma or GED
• Valid driver's license and clean driving record

Duties and Responsibilities

• Ensuring that warranty doors, millwork, and hardware are operating safe, secure, and properly
• Able perform repairs in the field and address customer concerns
• Utilizes safe work practices in all aspects of the work performed to include vehicle operation, use of hand and power tools, and handling material on the job
• Establish and maintain professional relationships with customers and business associates
• Quickly respond to customer complaints and concerns
• Loads work van with materials needed
• Keep work area clean and well organized
• Ensure that appropriate paperwork is completed as per company policy
• Check all paperwork for accuracy
• Reports to each appointment on-time and perform duties in an efficient, safe, and timely manner
• Discuss repairs with customer to ensure satisfaction with product
• Responsible for the care of a company vehicle and driving while representing Parr
• Aware of safety risks and does due diligence to limit them
• Perform other related duties as assigned

This position works primarily on the road visiting customers and job sites. The working hours typically fall Monday - Friday between the hours of 7 am and 4 pm with overtime as needed.

Physical Requirements

• Ability to sit and/or stand for extended periods of time
• Must be able to grasp, talk, hear, and operate a computer and keyboard
• Must be able to lift/push/pull up to 100 pounds and carry objects 50 feet
• Must be able to work outdoors in all weather conditions
• Must be able to drive a vehicle when necessary

We know that without great people, we can't be a great company. Voted as one of the "Top Places to Work" by the Oregonian for the 3rd year in a row, we offer industry-leading benefits:

• Everyone starts earning 2 weeks of vacation per year on day 1, and gains an additional day every year worked up to 4 weeks off
• 7 holidays
• 2 medical plan options, one with a high deductible that offers an HSA and our standard plan with a very low $1,000 deductible
• Dental, Vision, EAP (Employee Assistance Program)
• Massage, Chiropractic and Acupuncture coverage
• FSA (Flexible Spending Account) and Childcare pretax spending programs
• HSA (Health Savings Account)
• Footwear subsidy through boot vendor after 90 days of employment
• Up to 50% match on the first 6% you contribute to your 401(k) after 1 year of employment and fully vested at the end of your 3rd year
• In addition to the 401(k) match, there a 3% profit share contribution to the 401(k), with Board approval
• Tuition reimbursement (up to $2,500/year)
• Annual profit sharing (every full time employee who worked the full year earned a minimum of $525 for the 2024 year)
• $1,000 referral bonus

PARR Promotes!

We have a transparent pay structure, and love to promote from within. Our current CEO started with the company as a driver and by being open to change and a self-starter he climbed the ranks to the role he has today. There are many members of our management team who started their careers in our entry-level positions. If you're willing to work hard, there's no reason you won't earn regular merit increases and promotions. There is a LOT of opportunity - PARR is growing fast!

We value our employees like family and are constantly working to provide a safe place to work for our employees. Most of our locations are not open past 5 and all our locations are closed on Sundays.

Our company mission is Legendary Service through Teamwork, and we take that seriously. When you join our team, you're joining a family owned company that's been in business for 90 years, with a well-established reputation as a leader within the building material supply industry in the United States.

DMP05

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Information Technology

• Industries

  Wholesale Building Materials

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