Millwork Field Service Technician

Hammond Lumber Company; Belgrade (ME); On-site; USD 40,000 - 70,000; Full time

Job summary

An established industry player is seeking a Full-Time Millwork Field Service Technician to join their team in Belgrade, Maine. This role involves traveling primarily within central and southern Maine to address window and door issues, providing excellent service to customers across multiple locations. The ideal candidate will possess strong technical skills, effective communication abilities, and a background in customer service. With a focus on teamwork and independent work, this position offers a supportive environment where you can thrive and return home each day, making a meaningful impact in the community.

Benefits

Medical Insurance & Prescription Drug Plan

Dental Insurance

Flexible Spending Account

Health Savings Account

Employee Purchase Discount

401(k) Plan

Discretionary Bonuses

Paid Holidays

Paid Time Off

Volunteer Time Off

Qualifications

• 1-2 years+ experience in the building industry is preferred.
• Strong technical abilities and understanding of window anatomy are essential.

Responsibilities

• Resolve a variety of window and door issues for customers.
• Work independently and communicate effectively as part of a team.

Skills

Technical Abilities

Effective Communication Skills

Problem-Solving Skills

Customer Service Background

Flexibility and Adaptability

Education

Experience in Building Industry

Window Brand Specific Certifications

Tools

Smartphone

Tablet

Microsoft Outlook

Job description

Description

Hammond Lumber Company, voted 2024's Best Places to Work in Maine and 2024's Best Company To Work For In New Hampshire, is seeking a Full-Time Millwork Field Service Technician for our Belgrade, Maine location.

This position would primarily cover central and southern Maine, but may require travel outside of that territory at times. Our technicians serve customers from all 22 Hammond Lumber locations across Maine and New Hampshire and are skilled in resolving a wide variety of window and door issues across multiple brands. Our techs are equipped with a service vehicle and proper tools and training to perform their work. With manageable service territories, they are also able to return home to their families at the end of every day.

Full Time Benefits

• Medical Insurance & Prescription Drug Plan
• Dental Insurance
• Flexible Spending Account
• Health Savings Account
• Employee Purchase Discount
• 401(k) Plan
• Discretionary Bonuses
• Paid Holidays
• Paid Time Off
• Volunteer Time Off
• Group Life and Accidental Death & Dismemberment Insurance
• Short Term Disability Insurance
• EAP and Work Life Plan
• Paid Parental Leave
• Employee Outings
• Employee Charge Accounts

Requirements

• An ideal candidate would have prior hands-on experience either as a builder/installer or a service technician.
• 1-2 years+ prior experience in the building industry preferred.
• Any window brand specific certifications are a plus.
• This candidate should have strong technical abilities and a general understanding of window anatomy/operation.
• This individual will need to be able to work independently during most of the day, but also communicate and work effectively as part of a team.
• Effective communication skills along with a positive and professional attitude are key traits that are important for this candidate to have. A background in customer service of any kind should give this candidate some great tools to add to their toolbox.
• Strong critical thinking and problem-solving skills would serve this candidate well.
• Position requires heavy lifting and the ability to work off of a ladder.
• Must be proficient with using a smartphone or tablet and have familiarity with Microsoft Outlook.
• Flexibility and adaptability are important skills to have.
• The candidate must have a valid driver’s license and be able to prioritize timeliness.