Mill Applications Support Specialist (Quinnesec, MI)

Billerud; Quinnesec (MI); On-site; USD 90,000 - 110,000; Full time

Benefits offered by this job

Impactful work

Career growth

Education support

Competitive compensation

Comprehensive benefits

Medical plans

401(k)

HSA matching

Dental & vision

Disability insurance

Prescription benefits

Job summary

Billerud NA is seeking a Mill Application Support Specialist to sustain and develop IT systems for manufacturing operations at North American facilities. You’ll work with IT and manufacturing teams, troubleshoot complex issues, and implement improvements in a fast-paced, 24x5x365 environment.

Ideal candidates have AS/BS in a technical field and 2+ years of IT application support, plus strong communication and problem-solving skills.

Qualifications

• Requires AS/BS/BA in Computer Science, Computer Engineering, related technical field, or equivalent experience.
• 2+ years IT Application Support or related IT experience required.

Responsibilities

• Provide support and maintenance of IT systems and applications used in manufacturing operations at assigned location and other Billerud locations.
• Analyze and troubleshoot complex issues with IT systems and applications.
• Develop and implement solutions to improve functionality, performance, and reliability of IT systems and applications.
• Create and maintain documentation for IT systems and applications.
• Collaborate with IT and manufacturing teams to ensure IT systems and applications are integrated and aligned with IT strategy.
• Stay current with latest technologies in manufacturing IT systems and applications.
• Provide training and mentoring to IT and manufacturing teams on IT systems and applications.
• Function as a subject matter expert for IT systems and applications used in manufacturing operations.
• Develop and deploy solutions for customers according to development standards at Billerud.
• Participate in after-hours IT on-call support rotation for local facility.

Skills

Manufacturing IT

Analytical skills

Communication

MS 365

Visual Studio

Education

AS/BS in CS or related

Tools

PI

Proficy

PARCView

Optivision

Job description

Job Description

At Billerud we believe that when we have tomorrow in mind, we will do our very best today. It is thanks to our employees that we are a world-leading company within the field of renewable paper and packaging materials. Do you want to realize your true value and work for a sustainable tomorrow? Join us!

Purpose

The Mill Application Support Specialist is responsible for providing support, maintenance, and development of IT systems and applications that support the manufacturing operations of the organization. The ideal candidate will have experience with manufacturing IT systems and applications, as well as strong analytical and problem-solving skills. The specialist works closely with business groups, IT teams, and vendors to facilitate solution delivery and support in a 24x5x365 fast paced manufacturing environment. The specialist will manage the local systems and applications used at Billerud’s North American facilities. As systems understanding grows, the specialist will be assigned ownership of specific companywide applications.

Key Accountabilities

• Provide support and maintenance of IT systems and applications used in manufacturing operations at assigned location and other Billerud locations
• Analyze and troubleshoot complex issues with IT systems and applications
• Develop and implement solutions to improve the functionality, performance, and reliability of IT systems and applications
• Create and maintain documentation for IT systems and applications
• Collaborate with IT and manufacturing teams to ensure that IT systems and applications are properly integrated and aligned with the organization’s overall IT strategy
• Stay current with the latest technologies and trends in manufacturing IT systems and applications
• Provide training and mentoring to IT and manufacturing teams on the use of IT systems and applications
• Function as a subject matter expert for IT systems and applications used in manufacturing operations
• Develop and deploy solutions for our customers according to development standards set for Billerud
• Participate in after-hours IT on-call support rotation for local facility

Required Experience And Education

• Minimum Required Experience and Education: AS/BS/BA in Computer Science, Computer Engineering, related technical field, or equivalent experience.
• 2+ years of Information Technology Application Support or related IT experience required

Required Skills

• Technical understanding of software development tools, testing methodologies, application, and database design
• Strong expertise in IT systems and applications used in manufacturing operations
• Solid teamwork, organization, and communication (both oral and written) skills
• Strong analytical, problem-solving, and communication skills
• Strong attention to detail and ability to work independently and within a team
• Strong ability to communicate effectively with both technical and non-technical stakeholders
• Well organized with ability to manage multiple time sensitive, complex projects and issues simultaneously
• Microsoft M365 Proficiency
• Visual Studio Proficiency (C# or other languages)

Preferred Skills

• Experience with PI, Proficy, PARCView, Optivision and other manufacturing related applications
• Experience working on remote or virtual teams
• Experience with manufacturing operations and processes
• Microsoft SQL Server object creation proficiency
• Windows Server and Desktop experience

Application information

Billerud NA is an Equal Employment Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, gender identity, national origin, protected veteran status or status as an individual with a disability.

Why us?

At Billerud, you’ll be part of a collaborative, forward thinking team dedicated to shaping a more sustainable future. We’re committed to supporting your growth, well being, and long term success.

• Impactful Work - Contribute to meaningful sustainability initiatives.
• Career Growth - Access development programs and internal advancement opportunities.
• Education Support - Tuition reimbursement + certificate programs through partner schools.
• Competitive Compensation - Performance based bonus eligibility (role dependent).
• Comprehensive Benefits
• Multiple medical plans with virtual care options
• Generous 401(k) offerings
• HSA contribution match + additional preventive exam contribution
• Dental & vision coverage
• Company paid disability insurance
• Prescription benefits

Our recruitment process may include interviews, recruitment test, reference checks, and alcohol & drug testing.

Do you want to help create a sustainable future through your work?

At Billerud, we are fully committed to reduce our and our customers carbon footprint by offering high-performance paper and packaging materials. We are convinced that the right solutions can be important tools to help fight climate change. That’s why we see it as our responsibility to enable the best packaging choices, for a better tomorrow.

Our proud history in the forestry and paper industry goes back more than 150 years. Since then, we’ve grown to what we are today: a world leading company in high-performing paper and packaging materials – passionately committed to sustainability, quality, and customer value. Our materials are the basis of packaging and paper products used by millions of people around the world, 24 hours a day, all year round.

We serve customers in more than 100 countries through our three business areas Liquid Packaging Board, Paper and Paper Board. Our nine production units are located in Sweden, USA, and Finland and we have around 5,200 employees in 16 countries. Our annual turnover is approximately SEK 40.5 billion and the share is listed on Nasdaq Stockholm. At Billerud we always put safety first, care for each other, and do what we say.

Join us in redefining sustainable packaging and drive meaningful change for a better tomorrow.