Military/Veteran Peer Support Specialist III (Multiple Vacancies)

Rutgers University; Piscataway Township (NJ); Hybrid; USD 22,000 - 207,000; Part time

Benefits offered by this job

Medical, prescription drug, dental

Paid vacation and holidays

Competitive retirement benefits

Educational benefits

Life insurance

Employee discounts

Job summary

Rutgers University Behavioral Health Care (UBHC) seeks a Military/Veteran Peer Support Specialist III to provide person-centered, culturally competent peer support through the Call Center. You will handle phone, chat, and text requests, assess needs, and offer referrals in a supportive, consumer-friendly manner.

Qualifications include a high school diploma and military service, with DD214 documentation. The role may offer remote work and requires flexibility for nights, weekends, and holidays.

Qualifications

• High School diploma or equivalent.
• At least three years of active duty service or four years in the National Guard.
• DD214 or official document verifying military service required.

Responsibilities

• Provide customer friendly services, engaging individuals served in an empathic manner.
• Develop and maintain peer-to-peer relationship to identify emotional or behavioral changes needing support.
• Use personal experiences to connect with individuals served and build rapport.
• Promptly respond to all service requests and referrals with professionals and outside agencies.

Education

High School diploma or equivalent

Active military service 3+ years / combat zone experience / National Guard 4+ years

Job description

Military/Veteran Peer Support Specialist III (Multiple Vacancies)

Department: UBHC - Military Services

Overview

Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education. UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school.
Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers. In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Peer Support Specialist III within the Vets4Warriors Department of Rutgers University Behavioral Healthcare.
Under the supervision, the Peer Support Specialist III provides person centered, culturally competent, and “consumer friendly” services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.

Among the key duties of this position are the following:

• Provides “customer friendly” services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Develops and maintains a peer to peer relationship with individuals served so that he/she can identify emotional, psychiatric or behavioral changes with may require further support.
• Utilizes own experiences as a vehicle to connect and establish rapport and relationship building with individual served.
• Promptly responds to all service requests.
• Responds to referrals, inquiries, and other contacts with professionals, outside agencies, and other parties in a professional and cordial manner

FLSA

FLSA Nonexempt

Grade

Grade 99H

Salary Details

Salary Details $21 per hour

Minimum Salary 15.92

Mid Range Salary 50.00

Maximum Salary 150.00

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Working Hours

19 hours per week

Standard Hours

19.00

Daily Work Shift

Rotating

Work Arrangement

Consistent with the current application of Rutgers Policy 60.3.22 or the applicable provisions of relevant collective negotiations agreements, this position may be eligible for a fully remote work arrangement. Flexible work arrangements are not permanent, are subject to change or discontinuation, and contingent on the employee receiving approval in the FlexWork@RU Application System.

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

None

Minimum Education and Experience

• High School diploma or equivalent.
• At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard.

Certifications/Licenses

• DD214 form or any official document verifying military service is required for applicants with previous military experience.

Required Knowledge, Skills, and Abilities

• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.
• May be required to work nights, weekends and holidays.

Physical Demands and Work Environment

• Ability to speak clearly and write proficiently.
• Hearing is essential. The ability to focus on the task at hand despite numerous interruptions.
• Must be able to sit for extended periods of time and document into an electronic contact record.
• May be required to lift up to 20lbs.

Work Environment

• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Handles emergency or crisis situations.

Posting Number

25ST2466

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Piscataway (RBHS)

City

Remote

State

NJ

Equal Employment Opportunity Statement

It is university policy to provide equal employment opportunity to all its employees and applicants for employment regardless of their race, creed, color, national origin, age, ancestry, nationality, marital or domestic partnership or civil union status, sex, pregnancy, gender identity or expression, disability status, liability for military service, protected veteran status, affectional or sexual orientation, atypical cellular or blood trait, genetic information (including the refusal to submit to genetic testing), or any other category protected by law. As an institution, we encourage all qualified applicants to apply. For additional information please see the Non-Discrimination Statement at the following web address: http://uhr.rutgers.edu/non-discrimination-statement

Supplemental Questions

Required fields are indicated with an asterisk (*).

• * Do you have a high school diploma or equivalent (ex. GED)?
  • Yes
  • No
• * Do you have at least three (3) years of active-duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard?
  • Yes
  • No
• * Do you have a DD214 form or any official document verifying military service? (Please upload if applicable).

  (Open Ended Question)

• * Are you able to work nights, weekends and holidays?
  • Yes
  • No

Required Documents

• Resume/CV
• Certifications/Licenses

Optional Documents

• Cover Letter/Letter of Application

In compliance with the Americans with Disabilities Act (ADA) and the New Jersey Law Against Discrimination (NJLAD), if you have a disability and would like to request an accommodation with regard to your access to and/or your participation in the application and selection processes (for example, the online application process or interviews), please call 848-932-3973 or e-mail us.

Rutgers University is an equal access/equal opportunity institution. If you have trouble accessing this page because of a disability, please contact us at 732.745.7378 or via email at [e-mail] .

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