Military/Veteran Peer Support Specialist III

Rutgers University; Piscataway Township (NJ); On-site; USD 37,000 - 40,000; Full time

Benefits offered by this job

Medical coverage

Paid time off

Competitive retirement benefits

Educational benefits

Life insurance coverage

Employee discounts

Job summary

Rutgers University Behavioral Health Care (UBHC) is seeking a Military/Veteran Peer Support Specialist III for the Military Services within UBHC. Under supervision, provides person-centered, culturally competent services to individuals who contact the Call Center, handling requests via telephone, chat, and text and offering peer support and referrals.

Key duties include engaging individuals in an empathic manner, delivering direct care, reviewing referrals, and documenting interactions in line

Qualifications

• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.

Responsibilities

• Provides "customer friendly" services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Provides direct care services consistent with philosophy of UBHC.
• Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures.
• Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies.
• Maintains knowledge of Center and Unit policies and procedures.
• Contributes to and supports the mission, vision, values, goals and objectives of UBHC.

Skills

Computer literacy

Teamwork

Education

High School diploma or equivalent

Job description

Job Category

Department UBHC - Military Services

Overview

Rutgers University Behavioral Health Care ( UBHC ), established in 1971, offers a full continuum of evidence based behavioral health and addiction services for children, adolescents, adults, and seniors throughout New Jersey. UBHC’s 1,060 experienced behavioral health professionals and support staff are dedicated to treatment, prevention, and education.

UBHC , one of the largest providers of behavioral health care in the country, has a budget of $260 million and has 15 sites throughout New Jersey. Services are readily accessible and include: inpatient, outpatient, partial hospitalization, screening, crisis stabilization, family/caregiver support, community outreach and case management, supportive housing, supported employment, prevention and consultation, employee assistance programs, and a licensed therapeutic school from preschool through high school. Specialty services include the New Jersey suicide prevention helpline and peer help lines for police, veterans, active military, teachers, mothers of special needs children and child protective service workers.

In FY2016, UBHC treated 16,199 consumers, had 24,502 admissions, and touched the lives of 19,441 individual callers through peer support. In addition, UBHC is the primary mental health training resource for the New Jersey departments of Human Services, Children and Families, and Corrections, delivering 16,000 trainings each year.

Posting Summary

Rutgers, The State University of New Jersey, is seeking a Military/Veteran Peer Support Specialist III for the Military Services within Rutgers University Behavioral Health Care.

Under the supervision, provides person centered, culturally competent, and "consumer friendly" services to individuals who contact the Call Center. Receives telephone, chat, and text requests for service, undertakes review of the service need of the caller or consumer, and responds by offering peer support and appropriate referrals and disposition.

Among the key duties of this position are the following:

• Provides "customer friendly" services, taking initiative in engaging individuals served in an empathic and concerned manner.
• Provides direct care services consistent with philosophy of UBHC.
• Reviews service requests/referrals for all populations, and responds in accordance with prescribed departmental procedures.
• Documents contacts, interventions, and interactions with callers in a timely manner and in accordance with established policies.
• Maintains knowledge of Center and Unit policies and procedures.
• Contributes to and supports the mission, vision, values, goals and objectives of UBHC.

FLSA Nonexempt

Grade

Grade 177

Salary Details

Salary Details Minimum $26.73 per hour

Minimum Salary 27.550

Mid Range Salary 28.050

Maximum Salary 28.890

Offer Information

The final salary offer may be determined by several factors, including, but not limited to, the candidate’s qualifications, experience, and expertise, and availability of department or grant funds to support the position. We also take into consideration market benchmarks, if and when appropriate, and internal equity to ensure fair compensation relative to the university’s broader compensation structure. We are committed to offering competitive and flexible compensation packages to attract and retain top talent.

Benefits

Rutgers provides a comprehensive benefits package to eligible employees. The specific benefits vary based on the position and may include:

• Medical, prescription drug, and dental coverage
• Paid vacation, holidays, and various leave programs
• Competitive retirement benefits, including defined contribution plans and voluntary tax-deferred savings options
• Employee and dependent educational benefits (when applicable)
• Life insurance coverage
• Employee discount programs

Position Status

Full Time

Working Hours

40

Standard Hours

40.00

Work Arrangement

This position may be eligible for a fully remote work arrangement.

Union Description

Teamsters 97

Payroll Designation

PeopleSoft

Terms of Appointment

Staff - 12 month

Position Pension Eligibility

PERS

Qualifications

Minimum Education and Experience

• High School diploma or equivalent.
• At least three (3) years of active duty service or have served thirty (30) days in a combat zone which includes medically discharged or medically retired service members or have served four (4) years in the National Guard.

Certifications/Licenses

Required Knowledge, Skills, and Abilities

• Demonstrated ability to use a computer to record services and other basic office functions.
• Demonstrated ability to work independently and as a member of a team.
• May be required to work nights, weekends and holidays.

Preferred Qualifications

Physical Demands and Work Environment

• Ability to speak clearly and write proficiently. Hearing is essential.
• The ability to focus on the task at hand despite numerous interruptions.
• Must be able to sit for extended periods of time and document into an electronic contact record.
• May be required to lift up to 20lbs.
• Handles phone requests under time and decision-making pressure.
• Generally pleasant working conditions in a clean, well-lighted, and quiet to moderately loud setting.
• Handles emergency or crisis situations.

Posting Number

26ST0842

Regional Campus

Rutgers Biomedical and Health Sciences (RBHS)

Home Location Campus

Piscataway (RBHS)

City

Piscataway

State