Military Senior Guest Advisor (SGA)-2

GameStop; Irving (TX); On-site; Full time

Job summary

Join a leading global retailer as a Military Senior Guest Advisor, where you'll provide exceptional service and support to guests while driving sales. This role involves active selling, guest engagement, and team collaboration in a dynamic gaming environment.

Benefits

401(k)

Paid time off

Dental insurance

Vision insurance

Health insurance

Incentive programs

Qualifications

• At least 1 year of retail sales or guest service experience required.
• Must be able to lift merchandise weighing up to 20 lbs.

Responsibilities

• Provide world-class guest service and assist with store activities.
• Drive sales and guest loyalty through effective solution selling.

Skills

Guest Service

Communication

Problem Solving

Education

High school diploma or GED

Job description

At GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create unforgettable experiences for our customers by constantly pushing the boundaries of what's possible. Whether you're a hardcore gamer or just starting out, we've got something for everyone. Join us in our mission to shape the future of gaming and bring the best gaming products to the world!

SUMMARY

Under general supervision, the Military Senior Guest Advisor provides outstanding guest service experiences using elements of GameStop's Buy-Sell-Trade Model, The Circle of Life, and Solution Selling techniques. This position ensures products are easy to see and buy, shares product and gaming knowledge with guests, provides a clean, organized environment in which to shop, and creates guest loyalty and repeat business. This position will also assist the store management team in supervising store activities.

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES*

1. Selling Passion: Enjoy active selling, including exploring and creating guest needs and closing the sale. Utilize GameStop’s Solution Selling Tablet to serve each guest’s needs. Demonstrate a passion for exceeding goals.
2. Provide world-class guest service: promptly greet guests, respond to guest questions/concerns quickly, effectively and courteously, assist guests with meeting their video gaming needs, inform guests of special promotions, trade-in program, recommend additional items as appropriate, and thank every guest for shopping at GameStop; prioritize guests over tasks and demonstrate that commitment by circulating throughout the store, to assist them
3. Promptly process accurate guest purchases/return transactions via Point-of-Sale (POS) computer system
4. Respond to guest comments or questions in person or on the phone; answer phone calls promptly, courteously and professionally
5. Assist with supervising staffing levels to achieve optimum guest service at all times and ensure that best in class guest service is consistently provided

Solution Selling Focus: Drive sales and guest loyalty by creating complete, lasting guest solutions. Demonstrate unique interest in every guest. Ask questions and make recommendations to make technology easier and more affordable for every guest.

Promote GameStop’s unique guest benefits: new title reservations program and Power Up Rewards guest loyalty program.

Team Support: Demonstrate a selfless commitment to others on the store team, including schedule and activity-based dependability, continuous improvement, and responding effectively to feedback. Actively seek opportunities to contribute at a higher level of service to the business, the guests, and others on the team.

Assist with supervising Game Advisors to achieve optimum guest service at all times and ensure that world-class guest service is consistently provided.

Provide timely and appropriate feedback to the Assistant Store Leader concerning staff performance and address as directed.

Assist the Assistant Store Leader with training store associates in all aspects of their job responsibilities, including company/store policies, procedures, and guidelines.

Maintain awareness of associate and guest safety; identify and immediately address potentially hazardous situations.

Operational Agility: Respond rapidly, accurately, and consistently to all of the operational requirements essential for creating exceptional and profitable guest experiences in a consistently clean, neat, and well-organized store.

Assist managers with store inventory counts, stocking/restocking of merchandise on shelves and fixtures, and moving product from the stock room to the front of the store to ensure that all products in the store are represented, organized, and alphabetized on the selling floor.

Assist store team in meeting sales, profit, and shrink goals and accomplish administrative and operational duties set by Store Leader.

Count, balance, and reconcile daily business transaction totals correctly and accurately in the POS system.

Ensure that the Playbook and all closeout paperwork for daily business transactions and bank deposit slips are completed correctly and accurately; assist management to ensure store has sufficient cash and change for sales transactions; make bank deposits daily per established guidelines.

Check shipments for discrepancies/shortages and record any discrepancies in the POS system.

Visually inspect associates' and managers' packages and/or belongings at store closing or at the end of a shift.

Supervise and delegate tasks to Game Advisors in absence of management.

Verify Game Advisors’ hours worked for the week and accurately close out the payroll week in absence of management.

RELATED COMPETENCIES

• Building Guest Loyalty: Effectively meet guest’s needs; build productive guest relationships; take responsibility for guest satisfaction and loyalty
• Contributing to Team Success: Actively participate as a member of a team to move the team toward the completion of goals
• Guest Focus: Make guests and their needs a primary focus of one’s actions; develop and sustain productive guest relationships; seek to understand and educate guests on product; take action to meet guest needs and concerns
• Delegating Responsibility: Allocate task responsibility to appropriate others to maximize effectiveness
• Energy: Maintain high levels of activity or productivity; sustain long working hours when necessary; operate with vigor, effectiveness, and determination over periods of time

BASIC AND PREFERRED QUALIFICATIONS (EDUCATION and/or EXPERIENCE)

• Must be at least 18 years of age and present state-required proof of age documents
• At least 1 year of retail sales, guest service, and/or management experience required
• High school diploma or GED required
• Video game knowledge preferred
• Must be able to bend, stoop, reach with arms/hands, climb on ladders, and lift merchandise weighing up to 20 lbs. from ground level to minimum height of 4 feet
• Must be able to work alone and move throughout the store unassisted for up to 10 hours
• Must have transportation to make bank deposits as required

MINIMUM QUALIFICATIONS, JOB SKILLS, ABILITIES

• Proficient guest service skills
• Ability to communicate effectively with others using spoken and written English; bilingual (English/Spanish) skills preferred
• Ability to work in a fast-paced, rapidly changing environment
• Ability to operate POS computer system and properly complete required paperwork
• Working understanding of basic math functions (add, subtract, multiply, divide)
• Working knowledge of alphabetizing
• Proficient self-motivation and ability to work as a team to complete necessary tasks in a timely manner
• Proficient problem solving skills and judgment abilities
• Proficient ability to carry out instructions furnished in written, oral or diagram form
• Ability to deliver bank deposits according to loss prevention safety guidelines
• Ability to work extended hours/days as necessary, including Sundays
• Ability to remain effective under pressure; ability to handle stress in a manner that is acceptable to others and to the organization
• Consistently demonstrates a commitment to GameStop policies and procedures, including but not limited to, attendance, confidentiality, conflict of interest, and ethical responsibilities

GameStop provides equal employment opportunities to applicants and employees without regard to race, color, religion, gender, sexual orientation, national origin, age, disability, gender identity and expression, marital or military status. GameStop provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act and applicable state and local law. GameStop and its affiliated businesses reserve the right to change job descriptions at any time based on business conditions/needs, which includes expanding this job’s responsibilities and assigning additional duties consistent with the position’s purpose.

Full-time store positions at GameStop are eligible to participate in incentive programs, 401(k), paid time off, dental, vision, and health insurance. Positions at GameStop may also be eligible for a bonus and/or other incentives.

Pay:

$18.25 - $21.00