Military Personnel & ID Card Specialist

Patriot Enterprises LLC; El Paso (TX); Vor Ort; USD 42.000 - 64.000; Vollzeit

Zusammenfassung

Patriot Enterprises LLC is seeking a qualified Military Personnel Specialist to support service members and related personnel. The role involves customer service, eligibility guidance, and processing applications to determine eligibility.

The position requires proficiency with MS Office (Word, Excel, PowerPoint) and a background in military-related personnel processes to ensure accurate handling of IPPS-A and related duties. U.S. citizenship and background checks apply.

Qualifikationen

• Support service/customer service experience
• Military background/familiarity preferred

Aufgaben

• Provide exceptional customer service to members of the Armed Forces, family members, civilians, and contractors. Assist customers, advise eligibility requirements, and process applications to determine eligibility.
• Provide products in the format requested on various MS Office tools including word, Excel and PowerPoint
• Selects appropriate methods from a wide variety of procedures or makes simple adaptations and interpretations of a limited number of substantive guides and manuals, primarily the Standard Operating Procedure (SOP) guide. These basic tasks may be associated with personnel accounting, IPPS-A, Military Personnel Files, Soldier Readiness Processing, Reassignment Processing, In/Out Processing, Enlisted Personnel Promotions, Personnel Actions, Personnel Manning, Transition Processing, Pre/Post Retirement Services, Customer Service to Casualty Assistance and IPPS-A Operations and Maintenance and Training.
• Track and meet required suspense for products, reports, and deliverables
• Recognized problems are referred to others.
• Perform as an alternate ID card operator, performing all functions required to issue ID cards, ID tags, Geneva Convention cards, Teslin cards, and CAC issuance-related tasks to include review, research, and verification of source documents eligibility, and discussing entitlements

Kenntnisse

Customer service

Military background

Jobbeschreibung

Patriot Enterprises LLC is seeking a qualified Military Personnel Specialist to support service members and related personnel. The role involves customer service, eligibility guidance, and processing applications to determine eligibility.

The position requires proficiency with MS Office (Word, Excel, PowerPoint) and a background in military-related personnel processes to ensure accurate handling of IPPS-A and related duties. U.S. citizenship and background checks apply.