Military OneSource Benefits Advisor

Hirebridge; United States; On-site; USD 70,000 - 85,000; Full time

Job summary

Apogee Solutions is seeking a full-time Benefits Advisor to support Military OneSource, serving Service members and families in the United States. The role focuses on outreach, information sharing, referrals, and coordinating with DoD, state and civilian resources to improve access to services.

You will tailor outreach to regional demographics, establish partnerships, support events, and maintain the program’s community resource catalog while ensuring timely reporting and compliance with program

Qualifications

• US Citizen able to pass background check incl FBI fingerprint check and NACI
• Bachelor’s degree
• At least four years of prior military experience or relevant civilian experience
• Strong customer service, accountability, respectful communication, and reliable conduct
• Understanding of military life and needs of service members and families
• Ability to operate independently in field-based environments and travel regionally within the assigned area

Responsibilities

• Conduct targeted outreach to increase awareness and utilization of Military OneSource services
• Tailor outreach based on regional demographics, mission requirements and community needs
• Provide information sharing and referral facilitation for service members and families
• Establish and maintain relationships with resource providers and community organizations
• Collaborate with third-party programs to connect Federal, state and local resources
• Identify gaps in services and determine methods to fill them
• Support events to raise awareness of military community services
• Facilitate collaboration between military and civilian agencies
• Provide briefings and share information to build networks of volunteers
• Support unit/command and family support staff with briefings and training
• Document activities and data to support reporting and program visibility

Skills

Customer service

Accountability

Communication

Reliability

Education

Bachelor’s degree

Tools

Microsoft Office 365

Job description

Apogee Solutions, a Woman-Owned Small Business, is seeking full-time Benefits Advisors to support Department of Defense Military OneSource. Qualified candidates must be a US Citizen able to pass a background check, to include Federal Bureau of Investigation (FBI) fingerprint check and National Agency Check with Written Inquires (NACI).

The Military OneSource program is responsible for providing service members and families with unlimited 24/7 access to stateside and international information, referrals, and counseling services. Benefits Advisors support program objectives by increasing awareness of available services, facilitating access to resources, and identifying unmet needs within the communities they serve. Through outreach, engagement, and coordination with local stakeholders, Benefit Advisors enable the program to maintain visibility into regional conditions and adapt services to better support participants.

The Benefit Advisor will:

• Conduct targeted outreach activities to increase awareness and utilization of Military OneSource services. Outreach shall be focused on reaching Service members and families, particularly those in geographically dispersed, remote, or underserved locations Engage with military and civilian stakeholders to promote program awareness and access to services.
• Tailor outreach efforts based on regional demographics, mission requirements, and identified community needs.
• Provide support to service members and families through information sharing and referral facilitation.
• Establish and maintain professional relationships with resource providers and community organizations as well as support the development and maintenance of the program’s community resource catalog.
• Collaborate with third party programs and services to build coalitions and connect Federal, state, and local resources and non-profit organizations to Active Duty, Guard, and Reserve families.
• Identify problems and/or gaps in services/resources and determine methods to fill gaps and enhance existing support systems’ efforts in collaboration with Military OneSource, DoD, State Joint Force HQ, and civilian community resources to enhance community capacity.
• Provide support for events to increase awareness of military community services including, but not limited to, relocation assistance, non-medical individual and family counseling, personal and family life education, personal financial management (PFM) services, information and referral services, deployment assistance, Military Spouse Education and Career Opportunities (SECO), exceptional family member (EFM) services, child abuse prevention and response services, domestic violence prevention and response services, Morale, Welfare, and Recreation (MWR) services, and transition assistance.
• Participate in and facilitate collaboration between military and civilian agencies to improve coordination of services.
• Provide briefings and share information that brings related groups together to facilitate networks of volunteers.
• Provide support to unit/command and family support staff through briefings, information sharing, and training.
• Document activities, interactions, outputs, resource information, community data, and outreach activities in accordance with program requirements in a timely, accurate, and complete manner to support reporting and program visibility.

Required Experience

• US Citizen with theability to pass a background check, to include Federal Bureau of Investigation (FBI) fingerprint check and National Agency Check with Written Inquires (NACI)
• A Bachelor’s degree
• At least four years of prior military experience as an active duty, National Guard, or Reserve member (or as a spouse of a member) or relevant civilian experience and knowledge of Military Services programs to include military departments and family service-type programs
• Possess strong customer service skills, a sense of accountability, respectful communication skills, and demonstrated ability to operate with reliability and positive conduct
• Demonstrated understanding of military life and the unique needs of Service members and their families
• Capable of operating independently in a field-based environment to support assigned geographic regions
• Possess strong business acumen and professional judgment, with demonstrated proficiency in Microsoft Office 365 applications, including but not limited to Outlook, Word, Excel, PowerPoint, Teams, and SharePoint
• Able to travel, regionally, to support program requirements within the assigned state and/or geographic area

Salary Range: $70,000 to $85,000