Benefits Advisor

Aptive; Washington (District of Columbia); On-site; USD 60,000 - 80,000; Full time

Job summary

Aptive is seeking a full-time Benefits Advisor in Washington, D.C. The role requires experience in training and customer service, focusing on providing support for federal clients. Responsibilities include conducting training sessions, serving as a subject matter expert for federal programs, and providing one-on-one stakeholder support. Candidates should have strong problem-solving skills and the ability to manage multiple deadlines. A bachelor's or master's degree is required, along with experience in public speaking and project management.

Qualifications

• 6 years of experience required.
• Strategic thinker with a forward-looking approach.
• Ability to manage competing deadlines.

Responsibilities

• Conduct training sessions tailored to stakeholder needs.
• Serve as a subject matter expert for programs available to Veterans.
• Provide one-on-one support to stakeholders.

Skills

Training implementation

Customer service

Project management

Public speaking

Problem-solving

Critical thinking

Education

Bachelor’s or Master’s degree in related field

Job description

Job Summary

Artemis/Aptive is seeking a full-time Benefits Advisor with a strong background in training, customer service, and project management best practices to support and execute efforts for a federal client. The ideal candidate must be a problem-solver who works well both independently and as part of a team and is comfortable receiving and implementing feedback on project tasks.

The Benefits Advisor role requires a self‑starter, proactive problem solver and action‑oriented team player with previous experience in public speaking, training implementation, one‑on‑one briefings, and customer service. This position needs an individual that is committed to providing superior service, poised under pressure and has a positive and flexible attitude.

This is a contingent hire position.

This position will require routine on‑site work at various Federal locations CONUS and OCONUS

Primary Responsibilities

• Conduct one‑on‑one and group training sessions with stakeholders, tailoring content and delivery to meet specific stakeholder needs.
• Serve as a subject matter expert on certain federal programs and services available to Veterans and service members.
• Provide one‑on‑one support to stakeholders, answering a wide variety of questions about federal programs and services.
• Conduct virtual and in‑person learning modules with stakeholders.
• Participate in events, as requested, at federal sites and military installations.
• Support the development and implementation of training and classes.
• Serve as a primary point of contact, responding to requests for support and providing guidance to stakeholders as needed.
• Ensure delivery of high‑quality deliverables.
• Work with internal leadership and contract project manager to provide necessary information for reporting and other key project management deliverables.
• Demonstrates an awareness and sensitivity to the needs and concerns of individuals from diverse cultures, backgrounds and orientations.

Minimum Qualifications

• 6 years of experience.
• Bachelor’s or Master’s degree in related field.
• Strategic thinker with a forward‑looking approach to marketing trends and technologies.
• Strong problem‑solving skills and the ability to think critically.
• Ability to manage competing deadlines.
• Experience supporting complex projects and transformation efforts within the federal government.
• Comfortability with supporting complex client relationships.
• Ability to obtain and maintain a public trust clearance.
• Legal authorization to work in the U.S.

Desired Qualifications

• Strong critical thinking, analytical and time management skills.
• Proven ability to organize, prioritize and work well with others.
• Ability to communicate thoughts, ideas and solutions logically both written and orally.
• Ability to stay calm under pressure and in a fast‑paced environment.
• Ability to receive feedback from clients and implement changes quickly and effectively.
• Ability to get up to speed quickly on complex issues.
• Desire to work in a fast‑paced, rapidly evolving environment.

EEO Statement

Aptive is an equal opportunity employer. We consider all qualified applicants for employment without regard to race, color, national origin, religion, creed, sex, sexual orientation, gender identity, marital status, parental status, veteran status, age, disability, or any other protected class.

Veterans, members of the Reserve and National Guard, and transitioning active‑duty service members are highly encouraged to apply.