Military Customer Support Digital Strategist P6 (Onsite)

Prattwhitney; Hockanum (CT); On-site; USD 100,000 - 160,000; Full time

Benefits offered by this job

Relocation package

Medical insurance

Dental

Vision

Life insurance

Disability insurance

401(k) match

Flexible schedules

Employee assistance program

Scholar program

Parental leave

Paid time off

Holidays

Job summary

RTX, a leading aerospace and defense company, seeks a senior digital transformation leader to modernize MCS&S systems and drive strategic digital solutions. The role collaborates with CIPTs, Digital Technologies, and engine programs to align with cybersecurity and ITAR standards, while delivering measurable improvements in quality and efficiency.

You will work with internal and external partners to implement AI-enabled platforms and practical technology solutions that enhance user experience and

Qualifications

• Bachelor of Science in Science, Technology, Engineering or Mathematics (STEM) with 12 years of engineering experience or 10 years with an advanced degree.

Responsibilities

• Modernizing and integrating MCS&S systems with other Military Engines, P&W and RTX systems and enhancing internal user experience through new applications and technologies.
• Aligning efforts with commercial customer technical support organizations for common digital strategies that deliver enhanced customer value and operational efficiencies.
• Improving product quality and operational efficiency through technology to reduce turnbacks, processing time, and turnaround time for key deliverables.
• Support safety and compliance by ensuring MCS&S meets RTX and Government standards and adheres to cybersecurity and ITAR requirements.
• Collaborating across teams internal and external to MCS&S to understand processes and user needs and identify improvements.
• Selecting and implementing new technology platforms with a focus on integrating AI platforms into MCS&S systems and daily processes.

Skills

Analytical skills

Strategic digital solutions

Data management

Machine learning

AI ethics

Communication skills

Presentations

Stakeholder management

Networking

Education

STEM Bachelor's degree

Tools

Teamcenter

PyRITS

Corena

Job description

Date Posted: 2026-09-29 Country: United States of America Location: US-CT-EAST HARTFORD-ETC ~ 400 Main St ~ BLDG ETC Position Role Type: Onsite U.S. Citizen, U.S. Person, or Immigration Status Requirements: The ability to obtain and maintain a U.S. government issued security clearance is required. U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance Security Clearance Type: DoD Clearance: Secret Security Clearance Status: Active and existing security clearance required after day 1

At RTX, the world largest aerospace and defense company, 185,000 great minds are united by purpose and inspired to make a difference solving the world’s most complex problems. With our three market leading businesses, world-class operations and investments in research and development, we offer capabilities and opportunity no one else can. Together, we push the boundaries of known science and find new ways to connect and protect our world. Pratt & Whitney is a world leader in the design, manufacture and service of aircraft engines and auxiliary power systems and has been revolutionizing modern flight for over 100 years. Join us and help shape the future of aerospace and defense.

What You Will Do: This role requires a high degree of collaboration inside & outside the MCS&S organization that includes interfaces with executive and non-executive leadership within multiple organizations to include but not limited to CIPTs, Digital Technologies organization, Chief Engineers, Aftermarket and Sustainment Engineering (ASE), ME Program Offices, and Commercial Engines. The successful candidate will have background in many of these environments and the ability to build meaningful relationships, aligning goals and driving MCS&S’s future transformation.

Responsibilities:

• Modernizing and integrating MCS&S systems with other Military Engines, P&W and RTX systems as well as enhancing internal user experience through new applications and technologies.
• Aligning efforts with commercial customer technical support organizations for common digital strategies where enhanced customer value and operational efficiencies can be shared.
• Improving product quality and operational efficiency through technology to include reduction in turnbacks, processing time, and turnaround time for key deliverables.
• Support safety and compliance by ensuring MCS&S meets RTX and Government standards and ensuring MCS&S systems, current and future, adhere to policies for cybersecurity and ITAR requirements.
• Collaborating across teams internal and external to MCS&S to understand how the processes function (and where improvement may be necessary) and the needs of the users.
• Selecting and implementing new technology platforms with a focus on how Artificial Intelligence platforms available at Pratt & Whitney can be integrated into MCS&S systems and daily processes.

What You Will Learn A candidate fulfilling this position would gain valuable experience in strategic thinking and technology integration by designing and leading the modernization of systems and processes that enhance operational efficiency, improve user experience, and align with cybersecurity and compliance standards. They would also develop strong collaboration and relationship-building skills by working closely with cross-functional teams, executive leadership, and domestic and international partners to drive organizational transformation and align digital strategies across business units.

Qualifications You Must Have:

Bachelor of Science in Science, Technology, Engineering or Mathematics (STEM) 12 years of engineering experience or 10 years of experience with an advanced degree

Qualifications We Prefer: Requires excellent analytical skills with proven experience in developing strategic digital solutions. Strong experience defining and managing all aspects of digital technology projects or similar. Strong understanding of data management, machine learning frameworks, and AI ethics. Effective communication skills both written and verbal with stakeholders at all levels. Ability to make effective/persuasive presentations to customers, suppliers, and teaming organizations. Proven ability to network and develop relationships with external organizations. Ability to identify complex project risks, develop risk mitigation and contingency plans, and implement action plans to reduce or eliminate project risks. Knowledge of Enterprise level software systems that can be leveraged. Knowledge of P&W’s engineering tools, i.e. Teamcenter, PyRITS, Corena

What We Offer Relocation Package Benefits

• medical
• dental
• vision
• life insurance
• short-term disability
• long-term disability
• 401(k) match
• flexible spending accounts
• flexible work schedules
• employee assistance program
• Employee Scholar Program
• parental leave
• paid time off
• holidays

This role is a U.S.-based role. If the successful candidate resides in a U.S. territory, the appropriate pay structure and benefits will apply.

RTX anticipates the application window closing approximately 40 days from the date the notice was posted. However, factors such as candidate flow and business necessity may require RTX to shorten or extend the application window.

RTX is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or veteran status, or any other applicable state or federal protected class. RTX provides affirmative action in employment for qualified Individuals with a Disability and Protected Veterans in compliance with Section 503 of the Rehabilitation Act and the Vietnam Era Veterans’ Readjustment Assistance Act.

RTX is an aerospace and defense company that provides advanced systems and services for commercial, military and government customers worldwide. It comprises three industry-leading businesses – Collins Aerospace, Pratt & Whitney, and Raytheon. Its 195,000 employees enable the company to operate at the edge of known science as they imagine and deliver solutions that push the boundaries in quantum physics, electric propulsion, directed energy, hypersonics, avionics and cybersecurity. The company, formed in 2020 through the combination of Raytheon Company and the United Technologies Corporation aerospace businesses, is headquartered in Arlington, Virginia.