Migration Delivery, Deployment Strategist

Salesforce; United States; Hybrid; USD 150,000 - 210,000; Full time

Job summary

Salesforce seeks an experienced Deployment Strategist to lead end-to-end customer migrations and platform modernizations. You will guide cross-functional teams, govern programs, and engage executive stakeholders to realize business value through AI-enabled delivery.

In this role, you’ll leverage AI tools to accelerate discovery, drive change management, and ensure successful adoption across enterprise customers within Salesforce’s AI-native delivery framework.

Qualifications

• 8+ years leading enterprise delivery or TPM for enterprise SaaS transitions.
• Proven track record managing cross-functional delivery teams with milestones.
• Strong governance, scope management, and executive stakeholder management.
• Experience coordinating with Professional Services, SIs, and external teams.
• Knowledge of enterprise cloud platforms across MC Next, Revenue Cloud, Tableau, Data Cloud.
• Experience using AI productivity tools to accelerate analysis.
• Willingness to travel up to 25%.
• Degree or equivalent relevant experience.

Responsibilities

• Own end-to-end engagement success across discovery to handoff.
• Establish governance, track milestones, manage scope, resolve risks.
• Direct cross-functional teams for delivery with alignment on scope.
• Act as primary contact for VP/C-suite stakeholders.
• Lead steering committee reviews and change management.
• Lead discovery workshops and map requirements to target patterns.
• Utilize AI tools to accelerate delivery workflows.
• Assess readiness and enable change post-migration.

Skills

Enterprise delivery leadership

Program governance

Stakeholder management

Cross-functional leadership

Client engagement management

AI productivity tools usage

Travel readiness

Education

Bachelor's degree or equivalent

Tools

Claude

Cursor

Copilot

Job description

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Customer Success

Job Details

About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword - it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

Applications for this position will be accepted on an ongoing basis.

About the Role

Salesforce is hiring Deployment Strategists - engagement leaders who serve as the operational backbone, program lead, and business strategist for high-stakes customer migrations and platform modernizations. Operating in an AI-native delivery framework, you own the end-to-end delivery lifecycle for fast-paced, high-impact engagements (typically 12 weeks or less) that transition enterprise customers to modern platforms like MC Next, Revenue Cloud, Tableau, and Data Cloud.

You're a hybrid of Program Manager, Engagement Lead, and Business Analyst. Rather than managing a schedule from the sidelines, you lead engagement strategy, direct cross-functional delivery pods, run executive governance, and use modern AI tools to accelerate discovery and execution - keeping complex migrations on track and ensuring enterprise customers see value fast.

What You'll Be Doing

• Own engagement success end-to-end as the single point of accountability across the full lifecycle: Discovery -> Migration Strategy -> Execution Oversight -> Value Realization & Handoff

• Establish engagement governance, track critical-path milestones, manage scope, and proactively resolve delivery risks

• Direct the day-to-day rhythm of cross-functional teams, including internal Migration Leads, Professional Services consultants, and SI Partners - keeping them unblocked and aligned on scope and delivery dates

• Serve as the primary trusted contact for VP- and C-suite customer stakeholders, translating complex migration workstreams into clear business outcomes

• Lead steering committee reviews and help customers navigate organizational change

• Personally lead discovery workshops and "Jobs-to-be-Done" reviews, auditing legacy business processes and mapping requirements to standardized target platform patterns

• Use AI tools (Claude, Cursor, Copilot, and automation agents) to synthesize legacy documentation, extract business logic, auto-generate project assets, and accelerate delivery workflows

• Assess customer organizational readiness, define change enablement paths, and lead operational handoffs post-migration to support lasting adoption

What We're Looking For

Required Qualifications

• 8+ years leading enterprise customer delivery, technical program management (TPM), engagement management, or management consulting for enterprise SaaS transitions

• Proven track record owning enterprise engagement scopes, managing cross-functional delivery teams, and running tight, time-bound client engagements with strict milestone discipline

• Strong background in program governance, scope management, business process analysis, and executive stakeholder management

• Experience orchestrating delivery alongside Professional Services teams, System Integrators (SIs), and external customer teams

• Broad working understanding of enterprise cloud platforms across Marketing, Revenue/CPQ, Analytics, or Data Cloud ecosystems (MC Next, Revenue Cloud, Tableau, or Data Cloud)

• Practical experience using AI productivity tools (Claude, Cursor, Copilot) to accelerate program analysis, documentation, and operational efficiency

• Willingness to travel up to 25% to customer sites as needed

• Degree or equivalent relevant experience required.

Preferred Qualifications

• Prior experience in a Success Architect, Solution Architect, or similar customer-facing delivery role at an enterprise software company

• Familiarity with Salesforce's platform ecosystem and migration methodologies

• Experience building or refining AI-accelerated delivery playbooks

What's in It for You

You’ll operate at the center of Salesforce's highest-stakes customer migrations, with direct influence on how enterprises modernize their platforms. You’ll work alongside Professional Services, SI partners, and product teams while pushing the boundaries of AI-native delivery.

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