Midday Member Services Representative - Part Time - Hartselle

Planet Fitness; Hartselle (AL); On-site; USD 10,000 - 60,000; Full time

Job summary

Ein innovatives Unternehmen sucht einen engagierten Member Services Representative, der für die Schaffung einer positiven Mitgliedererfahrung verantwortlich ist. In dieser Rolle stehen Kundenservice und Unterstützung im Vordergrund, während Sie mit Mitgliedern, potenziellen Mitgliedern und Gästen interagieren. Sie werden die Front-Desk-Aktivitäten verwalten, Mitgliedskonten aktualisieren und sicherstellen, dass die Clubumgebung stets sauber und einladend ist. Wenn Sie eine Leidenschaft für Fitness und Gesundheit haben und in einem dynamischen Team arbeiten möchten, ist dies die perfekte Gelegenheit für Sie.

Qualifications

• Muss mindestens 18 Jahre alt sein.
• Bevorzugte Erfahrung im Kundenservice.

Responsibilities

• Begrüßen von Mitgliedern und Gästen mit außergewöhnlichem Kundenservice.
• Verwaltung aller Front-Desk-Aktivitäten.

Skills

Kundenservice

Kommunikationsfähigkeiten

Zuverlässigkeit

Teamarbeit

Problemlösungsfähigkeiten

Education

High School Diplom oder GED

Tools

Computerkenntnisse

Job description

Hartselle Location

241 US 31, Hartselle, AL 35640, United States of America

Pay: $11.50 - $12.00

Join Our Team!

We're committed to bringing passion and customer focus to the business. We are looking for a Member Services Representative to join our team! This position will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members, and guests.

Essential Duties and Responsibilities

1. Greet members, prospective members, and guests, providing exceptional customer service.
2. Handle all front desk activities including answering phones, checking members into the system, taking tours, signing up new members, and assisting the Club Manager with cash drawer management.
3. Update members’ accounts as needed.
4. Respond promptly and professionally to member questions and concerns, escalating to management when necessary.
5. Maintain the cleanliness and neatness of the club, including completing daily tasks, cleaning, and special projects.
6. Perform other duties as needed based on club requirements.

Qualifications

• Must be 18 years or older.
• High School diploma or GED required.
• Customer service experience preferred.
• Basic computer skills.
• Punctuality and reliability are essential.
• Ability to work independently and as part of a team.
• Positive attitude and passion for fitness and health.
• Excellent customer service and communication skills.
• Ability to listen, empathize, and solve problems effectively.
• Demonstrate professionalism and appropriate behavior in all interactions.

Physical Demands

• Stand and walk continuously during shifts.
• Talk in person and on the phone regularly.
• Occasionally lift up to 50 lbs.
• Handle exposure to chemicals occasionally.

Note to Applicants

We advise caution regarding hiring fraud schemes. Taymax Group does not require advance payments for employment or equipment. Do not provide sensitive personal information during the application process.

Only candidates under consideration will be contacted. Thank you for your interest in joining Taymax Group.

Equal Opportunity Employment

We are committed to an inclusive workplace and welcome applicants from all backgrounds. We support accommodations for candidates with disabilities upon request. Please contact Human Resources at [e-mail] for assistance.