Mid-Market Customer Success Manager, Education Accounts

Handshake; San Francisco (CA); Hybrid; USD 120,000 - 150,000; Full time

Job summary

An innovative firm seeks a Mid-Market Customer Success Manager to partner with education employers. In this dynamic role, you'll drive customer adoption and satisfaction by leveraging your expertise in B2B SaaS. Your responsibilities will include developing strategies for engagement, providing expert training, and advocating for customer needs. With a strong focus on collaboration and process improvement, you'll help shape the future of education hiring. Join a vibrant team that values diversity and inclusivity while enjoying a hybrid work model and a range of generous benefits designed to support your well-being and professional growth.

Benefits

Equity and ownership

16 Weeks paid parental leave

Comprehensive medical, dental, vision

Home office stipend

Learning & development stipend

Financial coaching

Monthly internet stipend

Free lunch twice a week

Referral bonus

Qualifications

• 2+ years in a customer-facing role within a B2B SaaS company, ideally in Education.
• Strong time management skills and a collaborative spirit.

Responsibilities

• Develop relationships with education stakeholders to meet their hiring goals.
• Monitor customer usage and proactively address areas for improvement.

Skills

Customer Success Management

B2B SaaS Experience

Time Management

Facilitating Meetings

Process Improvement

Education

Bachelor's Degree

Tools

CRM Software

Job description

Mid-Market Customer Success Manager, Education Accounts

San Francisco, CA (hybrid) or New York, NY (hybrid)

Everyone is welcome at Handshake. We know diverse teams build better products and we are committed to creating an inclusive culture built on a foundation of respect for all individuals. We strongly encourage candidates from non-traditional backgrounds, historically marginalized or underrepresented groups to apply.

Reporting to the Manager of Mid Market Customer Success, you'll partner with our Education employer partners to ensure they achieve their hiring goals and are seeing value from the Handshake product.

As a Customer Success Manager, Education, you’ll be a strategic partner and long term point of contact for our Education employer partners. Your primary goal is to ensure they achieve their hiring goals by driving adoption, sharing Handshake best practices and communicating value. You will create repeatable and reusable tactics for driving engagement with our education portfolio by leveraging the deep knowledge you’ll develop from working exclusively with schools. You’ll collaborate with the Account Manager, Education to achieve world-class customer satisfaction, generate case studies, and drive successful outcomes that lead to retention and growth.

Your Role:

• Develop relationships with various stakeholders, including administrators, teachers and recruiters, to understand each customer’s business goals, objectives and needs
• Provide expert consultation and training on early talent, Handshake best practices and workflows
• Partner with your Account Team to develop strategies for driving the overall success of your portfolio
• Advocate for education customers and user needs by regularly sharing insights within the company
• Monitor customer usage and adoption, and proactively address risks or areas for improvement
• Create repeatable and reusable tactics for driving engagement within the education audience. This could include webinars, email campaigns and content creation.

Your Experience:

• 2+ years experience in a B2B SaaS company in customer-facing role, ideally having supported customers in the Education industry
• Experience driving customer adoption and outcomes
• Does not get frustrated easily by lack of internal processes
• Adds value to the CSM team through their energy and enthusiasm
• You’ve demonstrated strong time management and prioritization skills - ability to stay organized amidst large portfolio of customers (70+)
• You’re eager to roll up your sleeves and make things happen with a bias for action

We’re looking for someone who:

• Has a high level of comfort facilitating meetings and delivering product training(s) with external customers
• Has a high degree of collaborative spirit
• Provides process improvement solutions to create team efficiencies

*Must be willing to work a hybrid schedule from our SF or NY office - 3 times a week
*Must be willing to travel 20% of the time.

Compensation Range:

• $120,000 - $150,000 OTE (80/20 split) + RSUs

About us

Handshake is the career platform for Gen Z. With a community of over 17 million students, alumni, employers, and career educators, Handshake’s network is where career advice and discovery turn into first, second, and third jobs. Nearly 1 million companies use Handshake to build their future workforce—from Fortune 500 to federal agencies, school districts to startups, healthcare systems to small businesses. Handshake is built for where you’re going, not where you’ve been.

When it comes to our workforce strategy, we’ve thought deeply about how work-life should look at Handshake. With our hybrid-work model, employees benefit from collaboration and shared team experiences three days per week in our vibrant offices, and enjoy the flexibility of remote work two days per week. Handshake is headquartered in San Francisco, with offices in New York, London, and Berlin.

What we offer

At Handshake, we'll give you the tools to feel healthy, happy and secure.

Benefits below apply to employees in full-time positions.

• Equity and ownership in a fast-growing company.
• 16 Weeks of paid parental leave for birth giving parents & 10 weeks of paid parental leave for non-birth giving parents.
• Comprehensive medical, dental, and vision policies including LGTBQ+ Coverage. We also provide resources for Mental Health Assistance, Employee Assistance Programs and counseling support.
• Handshake offers $500/£360 home office stipend for you to spend during your first 3 months to create a productive and comfortable workspace at home.
• Generous learning & development opportunities and an annual $2,000/£1,500/€1,850 stipend for you to grow your skills and career.
• Financial coaching through Origin to help you through your financial journey.
• Monthly internet stipend and a brand new MacBook to allow you to do your best work.
• Monthly commuter stipend for you to expense your travel to the office (for office-based employees).
• Free lunch provided twice a week across all offices.
• Referral bonus to reward you when you bring great talent to Handshake.

Handshake is committed to providing reasonable accommodations in our recruitment processes for candidates with disabilities, sincerely held religious beliefs or other reasons protected by applicable laws. If you need assistance or reasonable accommodation, please let your recruiter know during initial communications.

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