Mid Market Account Manager

Spectrum Business; Latham (NY); On-site; USD 44,000 - 73,000; Full time

Job summary

Spectrum is seeking a Mid Market Account Manager to upsell, renew, and retain voice, data, and video services for mid-market and enterprise customers. You will use a consultative approach to strengthen client partnerships and drive revenue.

The role collaborates with Account Executives, maintains CRM records, and participates in training to deepen product knowledge. Office-based with occasional travel; base pay and commissions reflect experience and location.

Qualifications

• High school diploma or GED required.
• Experience with computers, networking, Internet solutions, and fiber networks.
• Bachelor’s degree in a business-related field preferred or required.

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure renewals.
• Win back former customers with compelling solutions and incentives.
• Meet monthly revenue quotas through strategic account management and activities.
• Prospect new clients via calls, visits, networking and events.
• Develop customer-centric proposals to show Spectrum’s value.
• Collaborate with Account Executives and Account Consultants for seamless handoffs.
• Maintain CRM databases with customer activity and information.
• Work with Sales Support and Marketing to drive account outcomes.
• Participate in meetings and training to deepen knowledge.

Skills

Account management

Relationship building

Communication

Education

High school diploma

Bachelor’s degree in business

Tools

Salesforce

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum’s reputation for trusted solutions.

How You Will Make An Impact

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits, networking and participation in industry events
• Develop customer-centric proposals that articulate Spectrum’s value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

• Office-based role with occasional travel to customer locations

Required Qualifications

What You Will Bring to Spectrum

Education

• High school diploma or general education degree required (GED)

Experience

• Working knowledge of computers, computer networking, Internet solutions and fiber-connected networks

Preferred Qualifications

Education

• Bachelor’s degree in a business-related field

Experience

• Account management or sales experience in the telecommunications B2B industry

Skills

• Practical experience using CRM systems such as SalesForce
• Proficiency with Microsoft Excel, Word, PowerPoint and Outlook

SCM240 2026-82023 2026

Here, our employees don’t just have jobs, they're building careers. That’s why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

The base pay for this position generally is between $43,800.00 and $72,500.00. The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

In addition, this position has a commission earnings target starting at $64,734.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet®, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you’ll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We’re committed to growing a workforce that reflects the customers and communities we serve – providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.