Mid Market Account Manager

Charter Communications; Coppell (TX); On-site; USD 75,000 - 110,000; Full time

Job summary

Charter Communications, operating as Spectrum, seeks a Mid Market Account Manager to drive upsell, renewals, and retention for existing mid-market and enterprise clients. You will use a consultative approach to deepen client partnerships and help grow revenue across voice, data, and video services.

The role emphasizes relationship management, strategic prospecting, and collaboration with cross-functional teams to deliver solutions and meet quotas.

Qualifications

• GED or higher is required.
• Bachelor's degree in a business-related field preferred.
• Experience in account management or sales in B2B telecommunications preferred.

Responsibilities

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals.
• Win back former customers by presenting compelling solutions and incentives.
• Achieve monthly revenue quotas through strategic account management and targeted sales activities.
• Initiate contact with prospective clients through telephone outreach and cold calls.
• Develop customer-centric proposals that articulate Spectrum's value proposition.
• Collaborate with Account Executive and Account Consultant teams for seamless handoff.
• Maintain comprehensive sales databases to track activity and customer information.
• Work closely with Sales Support and Marketing teams to drive successful account outcomes.
• Participate in sales meetings and training sessions to deepen knowledge and expertise.

Skills

CRM systems like SalesForce

Excel

Word

PowerPoint

Outlook

Education

GED

Bachelor's degree in business-related field

Tools

SalesForce CRM

CRM software

Job description

This role requires the ability to work lawfully in the U.S. without employment-based immigration sponsorship, now or in the future.

Ready to advance client relationships while driving business growth? As a Mid Market Account Manager at Spectrum, you will focus on upselling, renewing and retaining voice, data and video services for existing customers in the Mid-market and Enterprise segments. Your consultative approach and dedication to client partnerships will help boost revenue and reinforce Spectrum's reputation for trusted solutions.

How YouWillMake an Impact

• Upsell voice, data, cloud and video services to existing customers and secure contract renewals within assigned segments
• Win back former customers by presenting compelling solutions and incentives
• Achieve monthly revenue quotas through strategic account management and targeted sales activities
• Initiate contact with prospective clients through telephone outreach, cold call visits,networkingand participation in industry events
• Develop customer-centric proposals that articulate Spectrum's value proposition
• Collaborate with Account Executive and Account Consultant teams for seamless handoff and ongoing client management
• Maintain comprehensive sales databases to track activity and customer information
• Work closely with Sales Support and Marketing teams to drive successful account outcomes
• Participate in sales meetings and training sessions to deepen your knowledge and expertise

Working Conditions

• Office-based rolewith occasional travel to customer locations

What You Will Bring to Spectrum

RequiredQualifications

Education

• High school diploma or general education degree required (GED)

Experience

• Working knowledge of computers, computer networking, Internetsolutionsand fiber-connected networks

Preferred Qualifications

Education

• Bachelor's degree in a business-related field

Experience

• Account management or sales experience in the telecommunications B2B industry

Skills

• Practical experience using CRM systems such asSalesForce
• Proficiencywith Microsoft Excel, Word,PowerPointand Outlook

Here, our employees don't just have jobs, they're building careers. That's why we offer a comprehensive pay and benefits package that rewards employees for their contributions to our success, supporting all aspects of their well-being at every stage of life.

A qualified applicant's criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

Get to Know Us

Charter Communications provides superior communication and entertainment products for residential and business customers through the Spectrum brand. Our offerings include Spectrum Internet, TV, Mobile and Voice. Beyond our connectivity solutions, we also provide local news, programming and regional sports via Spectrum Networks and multiscreen advertising solutions via Spectrum Reach. When you join our team, you'll be keeping our customers connected to what matters most in 41 states across the U.S. Watch this video to learn more.

Grow Your Career Here

We're committed to growing a workforce that reflects the customers and communities we serve - providing opportunities for employment and advancement to all team members. Spectrum is an Equal Opportunity Employer, including job seekers with disabilities and veterans. Learn about Life at Spectrum.