Mid Market Account Manager

Edenred Finland Oy.; Boston (MA); On-site; USD 110,000 - 140,000; Full time

Job summary

Edenred Benefits is seeking a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients in Boston. You will be the primary post-sale contact for roughly 50 accounts, driving retention and renewal planning while identifying upsell opportunities.

You’ll collaborate with HR, Total Rewards, Finance, Operations, and other stakeholders to resolve issues, manage escalations, and maintain accurate account plans.

Qualifications

• Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.
• Experience participating in or leading renewal processes, commercial conversations, or RFPs.
• Experience identifying upsell or cross-sell opportunities across an existing client base.
• Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.

Responsibilities

• Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.
• Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.
• Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.
• Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.
• Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.
• Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.
• Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.
• Help shape mid-market account management processes, tools, and best practices as the function continues to mature.

Skills

Account management

Client success

Renewals

Upsell/cross-sell

Stakeholder management

Commercial conversations

Analytical/problem solving

Education

High school diploma

3+ years related experience

Job description

## Mid Market Account ManagerHaelocations: United States of America - Boston - Bostontime type: Kokopäiväinenposted on: Julkaistu tänäänjob requisition id: JR020582Ota askel eteenpäin ja anna Edenredin yllättää sinut.Toimitamme joka päivä innovatiivisia ratkaisuja, jotka parantavat miljoonien ihmisten elämää ja yhdistävät työntekijät, yritykset ja kauppiaat ympäri maailmaa.Tiedämme, että sinulla on sata tapaa kasvaa. Meillä voit laajentaa taitojasi monikulttuurisessa, haastavassa ja dynaamisessa ympäristössä.**Uskalla liittyä Edenrediin ja valmistaudu kukoistamaan globaalissa yrityksessä, joka tarjoaa sinulle loputtomasti mahdollisuuksia.**Edenredissä on kyse meritokratiasta. Tulet sellaisena kuin olet ja annat panoksesi. Edenred-konserni tunnustaa, rekrytoi ja kehittää kaikkia kykyjä ja erityispiirteitä.Olemme sitoutuneet estämään kaikenlaisen syrjinnän ja tarjoamaan kaikille hakijoillemme yhtäläiset mahdollisuudet sukupuolesta ja sukupuolen ilmaisusta, vammaisuudesta, alkuperästä, uskonnollisesta vakaumuksesta ja seksuaalisesta suuntautumisesta tai muista kriteereistä riippumatta.Edenred Benefits is hiring a Mid-Market Account Manager to own and grow relationships with a portfolio of mid-market commuter benefits clients.This role will manage approximately 50 mid-market accounts and serve as the primary strategic point of contact post-sale. The incumbent will be responsible for driving long-term retention, identifying growth opportunities, and ensuring clients feel heard, supported, and understood.This is a ground-floor role. While Edenred has made meaningful investments in leadership, Client Success, Client Support, Product, and Marketing, many of the processes, tools, and playbooks that support Account Management are still evolving. This role will play an active part in defining how mid-market account management operates within the Benefits business.Success in this role requires a strong Account Manager mindset, comfort with ambiguity, a high degree of ownership, and a willingness to build while running. This is not a role for someone looking for a fully built playbook. It is a role for someone energized by helping shape one.**Essential Functions: Duties and Responsibilities*** Manage a portfolio of approximately 50 mid-market commuter benefits clients as the primary post-sale point of contact.* Drive retention, renewals, and account growth through proactive client management, risk identification, and strategic renewal planning.* Build strong relationships with HR, Total Rewards, Finance, Operations, and other client stakeholders.* Identify and pursue upsell and cross-sell opportunities within the assigned book of business and select accounts outside the portfolio.* Lead commercial conversations, including renewals, pricing discussions, contract terms, and RFP participation when applicable.* Partner with Client Success, Support, Product, IT, Operations, and Marketing to resolve client issues, manage escalations, and improve the client experience.* Maintain accurate account plans, CRM updates, pipeline visibility, renewal tracking, and forecasts.* Help shape mid-market account management processes, tools, and best practices as the function continues to mature.**Required Experience, Skills & Abilities:****Required:*** Proven experience in account management, client success, or a similar client-facing role supporting mid-market, larger SMB, or enterprise clients.* Experience participating in or leading renewal processes, commercial conversations, or RFPs.* Experience identifying upsell or cross-sell opportunities across an existing client base.* Strong stakeholder management skills with the ability to communicate clearly and confidently with both senior leaders and day-to-day client contacts.* Demonstrated ability to manage complex, multi-stakeholder relationships both externally and internally.* High level of ownership and accountability for client outcomes.* Experience operating in an unstructured or evolving environment where progress requires initiative, judgment, and adaptability.* Strong analytical and problem-solving skills with a solutions-oriented mindset.* Willingness to get into the details across client issues, internal workflows, renewals, upsell opportunities, and cross-functional initiatives when needed.* Ability to manage a larger portfolio while maintaining strong client engagement, prioritization, and commercial discipline.**Preferred:*** Experience in a growing or evolving organization where processes and playbooks were not fully defined.* Familiarity with commuter benefits, employee benefits, HR technology, or related industries.**Education and Experience:*** High school diploma or equivalent.* A minimum of three years of related experience required.* Equivalent combination of education and experience will be considered.**Physical Requirements:*** Prolonged periods of sitting at a desk and working on a computer* Must be able to lift up to 15 pounds at times* Must possess the physical and mental abilities to perform the tasks normally associated with an office position that involves standing, sitting, reaching, manual dexterity to operate office machines, stooping, bending to handle files and supplies, and mobility to complete errands or deliveries* May work at computer monitors for prolonged periods with danger of eye strain and muscle pain**Interview Process:*** Phone screen with Talent Acquisition* First round interview with Enterprise Account Manager and Team Lead* Second round interview Senior Director, Account Management* Meet and greet with Managing Director**Affirmative Action/EEO Statement:**Edenred is committed to leveraging the talent of a diverse workforce to create great opportunities for our business and our people. Edenred is an Equal Opportunity/Affirmative Action Employer. No employee or applicant for employment will be discriminated against because of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, military and/or veteran status, creed, citizenship status, age, marital status and/or any other Federal, State or Local legally protected classes. Edenred is committed to providing reasonable accommodation to individuals with disabilities. To request reasonable accommodation in the application process, contact [e-mail] nyt! - Vibe with Us!