Mid Loss Property Adjuster

Mercury Insurance; Rancho Cucamonga (CA); Remote; USD 60,000 - 100,000; Full time

Job summary

An established industry player is seeking a Property Mid Loss Adjuster to join their dynamic team. This role involves investigating and settling complex homeowner and commercial property claims while providing exceptional service to customers. The ideal candidate will possess a Bachelor's degree and have 4-8 years of relevant industry experience. With a commitment to fostering a supportive work environment, this company values diversity and encourages professional growth. If you're passionate about making a difference in the insurance field and thrive in a collaborative atmosphere, this opportunity is perfect for you.

Benefits

Competitive compensation

Flexibility to work from anywhere

Paid time off

Incentive bonus programs

Medical, dental, vision insurance

401(k) retirement plan with company match

Education assistance

Professional development opportunities

Company recognition program

Health and wellbeing resources

Qualifications

• Bachelor's degree required; 4-8 years of industry experience preferred.
• Strong investigation and negotiation skills are essential.

Responsibilities

• Investigate and settle complex homeowner/commercial property claims.
• Ensure exceptional customer service throughout the claims process.

Skills

Investigation Skills

Claims Management

Negotiation Skills

Customer Service

Education

Bachelor's Degree

4-8 years industry experience

Tools

Claims Management Software

Photography Equipment

Job description

Join an amazing team that is consistently recognized for our achievements and culture, including our most recent Forbes award of being one of America's Best Midsize Employers for 2023!

This position could support the territories of Southern CA or Northern CA

Position Summary:
The Property Mid Loss Adjuster applies broad knowledge of current Company policy, applicable regulatory standards and procedural changes to investigate, evaluate and settle complex homeowner/commercial property claims in a timely and efficient manner as to prevent unnecessary expense to the Company and policyholders, and provide exceptional service to our customers.

Essential Job Functions:

• Investigate complex Homeowners claims to confirm facts, origin and cause of loss.
• Address and handle ALL exposures of the claim, including Dwelling, Other Structures, Contents and Loss of Use. Investigation includes scene inspection, recorded interview with policyholder, communication with agent at times and/or use of appropriate experts.
• Compare facts gathered during the investigation against policy to determine coverage of claim, extend or deny coverage as appropriate.
• Assess and determine extent of damages, and document with photographs, measurements, repair estimate, and thorough log notes.
• Establishes reserve amounts within prescribed settlement authority limit and negotiates settlement of claims; recommends claims which exceed personal authority limit to supervisor for approval.
• Maintain claims on a regular diary to monitor unresolved issues and exposures. Regularly monitor progress and expense of ongoing claims.
• Throughout the entire claim handling process, ensure exceptional service is provided to customers. This includes timely response to phone calls, emails, written communication, and adherence to Department of Insurance requirements.
• Directs, monitors, and reviews files handled by independent adjusters to conclusion. Assists in training property personnel.
• Regular attendance at work on a full-time schedule of at least 8 hours and 40 hours per week.
• Other functions that may be assigned.

Education:

Worker characteristics are normally acquired through the successful completion of a Bachelor's degree. The position preference a BA, BS or equivalent combination of education and experience. Equivalence of 4 - 8 years industry experience is highly preferred.

This is a home-based field position and requires travel of up to 50% of work time. Some long in-state distance travel may be required. The successful candidate must meet established Company standards regarding personal driving history and have current driver's license to be eligible for position.

Position Opening is for coverage primarily in Southern California. Position will have use of a company vehicle.

Why choose a career at Mercury?

At Mercury, we have been guided by our purpose to help people reduce risk and overcome unexpected events for more than 60 years. We are one team with a common goal to help others. Everyone needs insurance and we can’t imagine a world without it.

Our team will encourage you to grow, make time to have fun, and work together to make great things happen. We embrace the strengths and values of each team member. We believe in having diverse perspectives where everyone is included, to serve customers from all walks of life.

We care about our people, and we mean it. We reward our talented professionals with a competitive salary, bonus potential, and a variety of benefits to help our team members reach their health, retirement, and professional goals.

We offer many great benefits, including:

• Competitive compensation
• Flexibility to work from anywhere in the United States for most positions
• Paid time off (vacation time, sick time, 9 paid Company holidays, volunteer hours)
• Incentive bonus programs (potential for holiday bonus, referral bonus, and performance-based bonus)
• Medical, dental, vision, life, and pet insurance
• 401 (k) retirement savings plan with company match
• Engaging work environment
• Promotional opportunities
• Education assistance
• Professional and personal development opportunities
• Company recognition program
• Health and wellbeing resources, including free mental wellbeing therapy/coaching sessions, child and eldercare resources, and more

Mercury Insurance is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by federal, state, or local law.

About the company

Mercury General Corporation is a multiple-line insurance organization offering personal automobile, homeowners, renters and business insurance.