Mid-level Field SIU Investigator - Charlotte Metro, NC - Field

United Services Automobile Association; Charlotte (NC); On-site; USD 77,000 - 148,000; Full time

Job summary

Join a leading company dedicated to serving the military community as an SIU investigator. In this role, you'll protect members from fraudulent claims by conducting thorough investigations. Ideal candidates will have investigatory experience and knowledge of insurance laws, working in the Charlotte Metro area.

Benefits

Comprehensive medical, dental, and vision plans

401(k), pension, and life insurance

Paid time off program with holidays

Paid volunteer hours

Career path planning and continuing education

Qualifications

• 2 years claims adjusting experience or relevant fraud investigation experience.
• Experience acquiring statements from witnesses and suspects.
• Ability to work with minimal supervision.

Responsibilities

• Investigate questionable claims to prevent fraud.
• Develop fraud prevention strategies.
• Prepare detailed investigative reports.

Skills

Investigatory skills

Ability to gather evidence

Coordination and prioritization

Knowledge of regulations

Education

High School Diploma or General Equivalency Diploma

Tools

Various software packages

Job description

Why USAA?

At USAA, our mission is to empower our members to achieve financial security through highly competitive products, exceptional service and trusted advice. We seek to be the #1 choice for the military community and their families.

Embrace a fulfilling career at USAA, where our core values – honesty, integrity, loyalty and service – define how we treat each other and our members. Be part of what truly makes us special and impactful.

The Opportunity

As a dedicated SIU investigator, you will protect USAA and our members from potential fraudulent claims by investigating questionable, suspect claims activity in compliance with state insurance fraud-related laws and regulations and policies and procedures.

This is a field-based role in the Charlotte Metro, NC area. Candidates who are willing and able to work in the Charlotte Metro, NC are encouraged to apply.

Relocation assistance is not available for this position.

What you'll do:

• Applies knowledge and understanding of fraud schemes and investigation strategies on any questionable or suspect first or third part claims.
• Participates in the development of fraud prevention strategies.
• Applies knowledge of P&C insurance industry products, services, and processes in investigating claims to include P&C insurance policy contracts, coverages and internal claims handling process and procedures.
• Applies knowledge of state laws and regulations pertaining to insurance fraud in investigating claims.
• Collects evidence of potential fraud through field or remote interviews and thorough searches of investigative databases, internal resources, Internet resources, public records, and forensic tools.
• Makes recommendations within defined authority guidelines.
• Prepares and presents detailed and comprehensive verbal and written investigative reports summarizing the results of the investigation and recommended outcome.
• Develops and maintains external relationships with industry, law enforcement and other contacts involved in fraud investigation, detection, and prevention.
• May serve as a resource team member on specific matters through demonstrated skill or training.
• Assists with the delivery of fraud awareness training initiatives in a defined environment.
• Handles CAT duty responsibilities as business requires.
• Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.

What you have:

• High School Diploma or General Equivalency Diploma.
• 2 years claims adjusting experience, or P&C SIU/Fraud Investigation experience OR 4 years prior investigative law enforcement (to include military) or relevant fraud industry investigation experience.
• Proven investigatory skills.
• Experience acquiring statements from various parties to incidents, witnesses, and suspects.
• Ability to gather broad range of evidence and draw conclusions based on the objective details related to the applicability of fraud.
• Confirmed ability to coordinate and prioritize workload, performing multiple tasks and devising solutions to problems.
• Familiarity with using computers and various software packages to enter and extract data for analysis from relevant data sources and systems.
• Knowledge of city, state and local regulations, legal concepts, understanding of contracts, case law, medical treatment, and medical terminology.

What sets you apart:

• SIU field experience
• P&C experience to include Auto, Property and Underwriting
• Current or prior SIU investigations experience working in diverse teams across multiple functions within SIU
• SIU, Fraud Investigations, Military or Law Enforcement experience
• Validated ability to handle complex fraud cases and/or rings
• Ability to use public record systems and/or claims databases to support investigations
• Ability to work with minimal direct supervision and lead an active caseload
• Proficiency in establishing, documenting, and pursuing appropriate investigative awareness and strategies
• Related professional designations (e.g. CIFI, CFE, CPCU, etc.)
• Have the ability to work across multiple time zones

Other Work Requirements:

• May require the ability to crouch and stoop to inspect damaged vehicles
• Need to meet all USAA safe driving requirements including verification of driving record through MVR & possession of valid driver’s license.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Compensation range:The salary range for this position is: $77,120 - $147,390.

USAA does not provide visa sponsorship for this role. Please do not apply for this role if at any time (now or in the future) you will need immigration support (i.e., H-1B, TN, STEM OPT Training Plans, etc.).

Compensation: USAA has an effective process for assessing market data and establishing ranges to ensure we remain competitive. You are paid within the salary range based on your experience and market data of the position. The actual salary for this role may vary by location.

Employees may be eligible for pay incentives based on overall corporate and individual performance and at the discretion of the USAA Board of Directors.

The above description reflects the details considered necessary to describe the principal functions of the job and should not be construed as a detailed description of all the work requirements that may be performed in the job.

Benefits: At USAA our employees enjoy best-in-class benefits to support their physical, financial, and emotional wellness. These benefits include comprehensive medical, dental and vision plans, 401(k), pension, life insurance, parental benefits, adoption assistance, paid time off program with paid holidays plus 16 paid volunteer hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional goals.

For more details on our outstanding benefits, visit our benefits page on USAAjobs.com

Applications for this position are accepted on an ongoing basis, this posting will remain open until the position is filled. Thus, interested candidates are encouraged to apply the same day they view this posting.

USAA is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.